Accurate Industries

Had home sauna installed and they went above and beyond expectation from initial consultation design and scheduled delivery to install and customer support the entire team (Andy, Kevin, Michelle and Linda) were awesome to work with and would highly recommend.

This is an update to my previous review now that my Thermasol steam shower is finally repaired (granted three months later). I changed my one star rating and gave Accurate Industries one more star not because of Kyle Murphy, but because of the kindness, patience and personable customer service I received from Steve, Marc and Myra after I refused to speak to Kyle and his excuses. These three people show respect for their company and their customers, minus the bulls^^t I was getting before. Hopefully my previous review has helped to improve the overall customer service at Accurate. Thank you to Steve, Marc and Myra for making up for the frustration from the past few months. Best to Accurate and their future business interactions.

If they had 0 stars, I would choose that. I have jetted tuns in my house that need repairs. They came and charged for an estimate. The quote for estimate was less than they charged (mom waited for them). It took over one month and lots of emails to get the $ 70 over charge refunded. They also said they could not get to motor that I would have to hire someone to cut heating duct and remove drywall before an accurate estimate. My brother got down there and removed the motor, they could not get to in less than 20 minutes. I order the part online, not knowing what issue was (cheaper than their service call). Brother put part in and all works fine. Imagine they could not get to part, really!!!
STAY FAR AWAY!!! Extremely unprofessional. I wish I should have read this and not took a referral from a plumber to call them. Needless to say I will call plumber and tell them about this experience as they might not to refer people here!

Without question, the worst experience I have ever had with a service company. I have lived in Chicago for 14 years and this company has achieved the crown of incompetence. My very good plumber suggested I use Accurate to fix a jet in my Jacuzzi tub — so I called and they arrived. The service call was extraordinarily expensive — the technician used a saw to remove part of the plumbing — and took it with hi,. I was told I would have information within five days about a way forward. 9 MONTHS LATER I had to repeatedly call them — and they were not able to offer any solution. NO SOLUTION. The broken piece was returned to be via the service manager who had to hand deliver it as their server was «down» and not able to access UPS.
I would warn anyone against doing any form of business with these people.
This outfit deserves to close.

I purchased a Mr Steam unit from this company, approx 20 yrs ago, it worked great. I needed my current steam unit replaced (different house) and called them. Spent $ 1700 to install a unit in a standard bathtub size space. I have NO steam. They say, steam is clear. Yes, it does get hot, but I can easily read a book in there. There’s NO steam, no moisture. Their answer, that happens sometimes! I intended to purchase a STEAM sauna, I got a hot sauna, paid for steam and didn’t get it. If you want steam, try Consumers Supply, Lake St., Chicago. I wish I did.