Chili’s

The place was very silent and boring. The server was nice but slow. I don’t think I would come here again.

It has the worst service. Got sat right away but waited 25 mins just to put an order of water in. I don’t recommend this place unless you want to wait forever.

Christmas Eve and every restaurant closed at 8:00pm. Want to thank them For taking us in right before closing at 9:00. Food is like all other chains restaurants but our server Shantel was so cool and provided great service. Again, thanks for feeding our hungry family on Christmas Eve. :)

This is an ok chili’s. Got the tableside guac and chips. It was alright. The shrimp with my 6oz steak were the same kind I get from the frozen section at Wally Mart. I make them taste better though. Fully loaded mashed potatoes were good. Busy location.

I’ve came to this restaurant while on vacation,…which was a mistake.
The moment you walk in, the floors are not swept, the place looks kind of dull.
Waiting time was exceptional,
atleast it was’nt like last time where it was an hour long wait.
As for my food, it fell below my expectations.
The burger was good, but was not a fan of the spiced pickles. (They could’ve said something about that)
I ordered the crispy chicken fingers, first the guy gave me a small 3piece side. I then asked that I wanted the chick, en meal.
Then he gave me an plate of fries w/​a smaller 2 piece that was almost inedible.
Which usually for 10 dollars, you’ll get like 7 big pieces for that price.
The salad was ok, but what they had as for Italian dressing was horrible.
I ordered a side of broccoli which they forgot about.
The waiter was overly happy (into himself)
even annoyingly flattered himself.
He even mentioned that alot of the food is precooked to be cooked again for later on… Hey, some places may do that but won’t mention it, so thanks for mentioning it, but did’nt need to hear it.
That’s problaby why my chicken was the way it was.
…
When it came down to paying for the food, it took a lot longer and more complicated than it should have been.
The waiter used like 4 or 5 different machines, because they were’nt working.
…
But I give a small thumbs up for the effort. «My pleasure they say»
Good thing the place was so empty, or the service would’ve been more of an unfortunate experience.
3 years since the last visit and still a dissapointment, smh.
(needs better upkeep, with a better presentable service)
For anyone that comes here, hope you don’t get a «little, tiny-​big supprise» on a rainy day,
the workers their didn’t seem to be to surprised when it came out of nowhere,
like this is something that happens often.

I have been going to Chili’s over the years and have always liked them.
It can be a good late stop after a road trip with the kids or a happy hour spot.
Recently, after a day at Bush Gardens with the family, I went to the Chili’s in Williamsburg VA and ordered the fish taco’s…
The fish in them was rancid, as in rotten.
My girlfriend took a bite of a different taco and confirmed the meat was no good.
I returned them and ordered some sliders, I wasn’t trying to scam for free food and just wanted a meal.
The chef came out and denied the fish was bad, then he said it was my taste buds and that I didn’t like his spice… then he stormed off… All in front of my kids and girlfriend.
After that the service was super slow, to non existent…
I suspect that the chef had bullied the staff into dismissing us…
Before that the manager and waiter had been present and pleasant.
Basically: They served me rotten fish and when I complained the chef blamed me and had his staff treat us like dirt.
Nasty experience for sure…
Nastier fish tacos…
Yuck

Awesome ALL THE WAY! Family of four celebrating birthday of 17 year old seated in bar area. Served by Shannon, who clearly is a pro at her job and always smiling. She provided great service to my family and all others in the busy area of the restaurant, while serving all the folks sitting at the bar. Food was terrific, drink refills were timely, the birthday song; terrrrific, and Chocolate Lava Cake was sooo yummy! 5 Stars all the way!

1 hour wait for cold sandwich and wrong order. Will never go back was charged 2 bucks for grandaughter playing table supplied video game without prior notice.

We thoroughly enjoyed our meal tonight. The food was quick, accurate and our server was attentive, especially with the free refills. I would come back here again.

It’s a Chili’s– we needed a place quick and reliable for our kids. Service was okay. Not much else to report.

Haven’t eaten at a Chili’s in a year but this one was as bad as I’ve ever seen.
1. Meal took 90 minutes. It was so slow, my wife ordered unlimited soup and salad and just got one of each. Soup had to go back three times because it was lukewarm.
2. Love that their table top touchscreen of games as trivia does not inform you of the $ 1.99 charge for using it.
3. I ordered the ribs and shrimp combo. The shrimp were so small and frozen, I can buy better shrimp from Costco. Then they coated it in pepper seasoning to make up for the lack of flavor, and you could no longer taste the shrimp.
4. The famous Chilis’s ribs are no longer famous.
I will not be back to this location and may not be back to a Chili’s completely.

One of the worst Chili’s experience, waited in lobby for about 10 minutes before we saw a hostess. Finally got seated and we waited forever for our food and drinks. We will def not go back to this location.

Our waiter was a total dick. Told us he was «hungover» …ummm like we care? Food was good though… Guy looked like a stoner.
Maybe that’s why you guys never have any business… pick someone that represents your company better

I went with a group on a Friday night. They weren’t terribly busy, and our waitress was awesome. She was a lot of fun to work with and offered great suggestions. My only complaint is the water. Have you ever had clear water that literally tasted like dirt? If that’s your thing, then Chili’s is your place. Otherwise I would suck it up and pay for a soda. When I told our waitress about the dirt water, she said that it’s a problem that all the restaurants have, but I’m a regular at the Applebee’s next door and they don’t have dirt water, so maybe that’s something management should look into.

As Someone who works in a restaurant, not only was my experience disappointing but it was the most terrible service I have ever experienced. We had to wait 15 minutes for table to get cleaned although they were plenty of people there. Our server, Andrew barely spoke to us and when he did, it was in the least enthusiastic and amicable way. «Do you guys want to try the mocha chocolate cake or something?» Worst way to introduce dessert and at that point the service was so terrible we didn’t want to stay a minute longer. After he brought up our check, he pointed out the little machine where we could pay ourselves and just WALKED AWAY. No «goodnight» or «thank you for coming». Nothing at all. It was to the point where we thought they were closing because of the way no one interacted with us, but they were opened for another hour after we paid our check. The food was great, but because of that experience I will not come back to this location.

I enjoyed my time at chillis it was good. I enjoyed my ribs the only flaw I noticed was it took to long. Otherwise I found it to be very enjoyable. Chips and fries were a little salty. The new craft burger was very good. my wife was not very happy with the service.
— Thats my boy first comments.

First and foremost Chili’s is one of my favorite restaurants. This ONE just has bad customer service! The hostess was rude and had us waiting to be seated for over an hour! Told us she called our name and we didn’t show up! But there cameras show something different! Worst Customer Service Ever!

This visit to Chili’s started off like any other, we entered and were seated promptly. From ordering drinks and receiving them to ordering lunch went well. Then came the wait… We saw our waitress almost in tears taking food back to the kitchen a few booths from us. After over an hour of waiting, our food finally arrived. The food itself was standard Chili’s fare, and was fine. My guess is that the kitchen was having more of their normal issues (we waited a while here for a food a few weeks ago, but nothing like this!), and without us prompting, the Manager came out and apologized and gave us ½ off of our meals. When she brought the bill out, our waitress asked if the Manager had been out to see us, so I’m guessing that she was the one that sent her. It’s very unlikely that we’ll now give this Chili’s another shot — we’ll stick with the one in Newport News.

Pretty tasty overall. Nice staff and place seemed clean.

Good South Western Egg Rolls. We went on a Sunday afternoon. There wasnt a lot of people in there. We ordered our food and appetizer at the same time and it took FOREVER! They must’ve been short staffed or something… but when your hungry… every minute counts. Aside from the long wait for food everything was scrumptious. MMM Chicken Crispers.