Bertucci’s

We went to this location on New Years Day. We walked in and the place was pretty much empty. Probably because it was a holiday. The staff that was there were all sitting in the corner of the restaurant. The look we were given as we walked in was of sheer annoyance. Like, how dare we come in there and want to eat dinner?
We sat down and the staff tried to figure out who was going to take our order. Sorry that we interrupted their private party in the corner. Right away, I had a bad feeling and wanted to just get up and leave. Just as I was about to make my move, someone finally came over.
I ordered the lasagna. She ordered some garlic and chicken pasta. So our food comes out and I get about two bites in when I discover and huge piece of plastic film buried under the sauce. I pull it out and stop eating. The waitress comes over and asks me if everything is okay. I showed her and she apologized. She offered to get me another plate of it or something in its place. I told her no thank you as I had now lost my appetite. The manager came over and apologized as well and said she had done us a favor and took my meal off the bill. I’m thinking, how are you doing me a favor when I didn’t eat it?
So lets forget everything I just wrote for a minute and let this fact sink in…
I’m at an Italian Restaurant. I order lasagna from an Italian Restaurant. I am served a microwave frozen lasagna and they are trying to pass it off like it was made fresh daily by a real chef. Are you kidding me? I could have very easily went to the local grocery store and bought my own for $ 4 and probably would have tasted better. This isn’t Bertucci’s having an off night. This is Bertucci’s selling its customers garbage.
I wouldn’t return to this place even if they offered me free meals for the rest of my lifetime. I wouldn’t recommend this place to a homeless man with a fist full of $ 20’s.

RJ and I got antipasto to go. It wasn’t what we expected. We thought it was antipasto salad, but it was just meat and cheese on a plate. Not worth the price either, we can get a giant antipasto salad elsewhere for a better price.

I love Bertuccis! But not this one. Service: Extremely poor. Food: Cold Taste: None.
Server friendliness: zero.
The only thing that I enjoyed was the bread and butter.

My fav location for this chain! There’s a large parking lot. Restaurant area has one side with windows on 2 sides so it’s bright in the daytime. The staff is good here also. The managers usually stop to check on your table. I love the pizza here. It has big chunks of San Marzano tomatoes with just the right amount of cheese and a thin crust.

I have been going to this restaurant for some time now. The service is excellent and the food is always fresh and tasty. Once I ordered a pizza to pick up and take out and when I got there it was the wrong pizza. The manager made good on making a new pizza and I wasn’t charged for it because I had to wait for the new pizza to be made. If you are looking for great Italian food with great service, this is the place to go.

Came here on a whim trying to find a good Italian place. The staff is very friendly and well trained. The waitress, Jenny was EXCELLENT… Made special request on how I wanted salmon prepared and it was perfect! Also the glass of Kendall Jackson Chardonnay was so fresh! Tasted like they just opened the bottle. Highly recommend this Bertucci’s! Stephanie A.

Being from New York, we avoid all things chain restaurants. Starving in Delaware lead us to Bertuccis.
Service was impeccable, because we had never been here before the manager brought us a welcome vegetable platter that was surprisingly delicious.
The service was great, food was pretty good! I’m impressed for being a chain restaurant and being in the middle of nothing.
Nice job!

This place took a very long time for a simple salad. Sassy waiters and waitresses. Also, no ranch dressing. Although the bread is good, I’m pretty sure it’s full of carbs. O stars.

Very disappointing to see how bad this place has become. The servers were too busy chatting up the manager by the kitchen, our food took way too long and it was cold and the quality of the food frankly was mediocre at best.
I recommend that you pass on this place

Just returned from lunch with a friend and we were very disappointed. Very slow service. Our waitress was more about her socializing with other staff members than waiting on tables. My unsweetened tea arrived without sugar, after a few mins I asked another waitress for some. Our food took longer than expected (salad and manicotti). She seemed very overwhelmed w/​the few tables that she had. We sat waiting for her to return — empty dishes, empty glasses, needing our bill. She finally returned and we asked for our bill and another round of drinks in to go cups because we needed to leave. Another 5mins plus and she finally returned w/​our bill and drinks. No «Thank You» from her when she gave us our bill. Both of our to go cups had issues with the lids — they didn’t fit and spilled. our lunch hour turned into 70 mins just at the restaurant.

I’m giving Bertucci’s four stars because of service.
I attended a paint party there to celebrate my friend’s birthday. I asked if they had something cake-​y that they could bring out to her. The manager, Annie, enthusiastically offered several choices. I chose the brownie with ice cream. Annie said that they could put a candle in it, too. Just let her know when I was ready.
Once I checked with the artist to see when we could bring it out, I let Annie know and she and Alicia, our server, took care of it.
As Alicia approached the birthday girl with the dessert, all of the paint party participants sang happy birthday, making my friend feel very special.
This may not seem like a big deal, but they made a long-​time friend of mine feel awesome on her birthday.
Thank you, ladies. I really appreciate all that you did.

We were driving by and decided last minute to come in for dinner tonight. My boyfriend and I have had a streak of bad experiences at restaurants as of late but were so pleasantly surprised by bertuccis. We got the $ 35 valentine share menu and it was not only delicious but so worth the price. Our server, Ann Marie, was a sweetheart and very attentive. My boyfriend’s daughters liked the Olaf valentine attached to our bill (nice touch). We could not have asked for a better last minute decision on a Friday night!

If you’ve read my reviews, you’ll know I“m forever whining about chain restaurants, and how terrible they are. Today, I“m delighted to share that this Bertucci’s restored my faith in chain humanity, so to speak.
Everything was fresh, everything was cooked to order, everything was attractively prepared, everything actually tasted GOOD. Portions and prices were reasonable as well.
Our server was GREAT (Stephanie)!!
Thank you, Bertucci’s for being a part of a great meal with friends.

ZERO STARS!!!
We waited 25 minutes to be seated before we walked out.
Entered restaurant and table of 4 in front of us and our party of 3 were told that there was a 10 to 15 minute wait due to staffing issues. We were the only 2 party’s on list. There were 12 empty tables within view of front door.
Party of for 4 was seated in 5 minutes. We waited another 10 (15 total) before manager approached us and inquired as to what we were waiting for. She apologized then disappeared… 10 minutes later a table 6 upon entering said they would have a table ready shortly. They were seated within 5 minutes by a server from the back. At that point the table we entered with were already enjoying appetizers. So we told the manager thanks for nothing, she was surprised we were still waiting yet she allowed us to leave without a word or effort to retain our business. As we pulled out of parking lot she cleared the wait list by seating the restaurant.
Stay away. It’s awful customer service. We have a policy of trying not to eat at any restaurant that we can eat at home while traveling.
THIS WAS A CUSTOMER SERVICE FAIL!!!
It’s too bad, my son enjoyed watching the pizza chef work with the dough in the open kitchen.

Awesome. The pizza was well-​prepared. The bread came out warm and delicious. Good itilian dinner

I really like the sporkie lunch but the management really goofed today when they decided not to bake rolls which are supposed to be served with the salad until more people showed up. Salad would have been better with the rolls but they didn’t show up until dessert. Better to waste bread than the good will they lost today.

Very good, had a nice waitress who was friendly and attentive. Got the strawberry mojito and it was great. My daughter got the kids ravioli and it was good. I got the half egg plant and half chick parm (per request) and it was amazing! Bread is always hot and amazing w the oil! Hubby got his usual … Can’t think of the name but has peppers, onions, sausage noodles and marinara sauce. A kick to it and it’s amazing too!

My girlfriend and I went there Monday night for date night and it was a very fitting atmosphere — quiet with friendly service. Their brick oven pizzas are fantastic. Can’t decide which one you want? Go with the Ultimate Bertucci, which is essentially four pizzas in one. The best part, though? Even with dessert and drinks, the bill was pretty reasonable. This place is definitely worth trying again.

Look, you know what you’re going to get here. It’s a plus because of the fast, friendly service… even late on a Monday night. I like the bar specials and the fact that I usually don’t have to wait. The pizza is great. I like the menucci pizzas for a quick meal, but the specialty pizzas are really great when you have a little more time to sit and enjoy. :)

Yeah, it’s a chain Italian bistro but you can’t beat it. Awesome food, the Carmine pizza is my new favorite; the breads, salads, fettucini; all of it is incredible and after several visits, we haven’t had one negative experience. Servers are always friendly, seeming eager to please, checking-​in throughout the meal but not to the point of annoyance.
The main dining room is a bit noisy at busy times but is comfortable and suitable for an intimate one-​on-​one dinner or a medium size group; decorated in a dark wood, but bright contemporary style. Prices are very affordable and the portions are large. What’s not to love about this place? While I typically hate reviewing large chains, I have to give credit where credit is due and Betucci’s Brick Oven in Wilmington is about the best it gets. Kudos! You should really give this place a try.