Rainbow International Of New Castle

Tim and his crew (Wes, Bob) were great. They showed up soon after we called our insurance company about our flooded basement and came out right away, even though it was 8pm. They got to work right away, getting rid of all the standing water and returned every day to check on the status of the rooms and the fans and dehumidifiers. They were courteous and respectful of our home. Highly recommend.

They are wonderful people to work with and always do an excellent job. I have used them multiple times, and they show up on time.

I’m hoping that I caught these guys on an off week. I had water damage to my house from storm damage. It was extensive to say the least. Rainbow was assigned by my insurance company. They showed up promptly and evaluated the damage. That is the only positive from the experience.
Work was slow. They were on site for no more than 1 to 3 hours per day. It took a week to demo 3 rooms that were cleared of all items. They spent more time at another job site and brought debris from that job into the dumpster for my site. They damaged and discarded items that I am still fighting with my insurance company to accept responsibility for. (6 months later)
They falsified my signature and initials on paperwork to submit to my insurance company for payment for their services and to this day have not provided me with a detailed invoice for their bill.
Not impressed with this company and would not recommend them. Only reason I had to experience them in the first place was my insurance company.
I had to assign a star rating to move on, but I wouldn’t give this company any credit at all.

I have known Tim Visser with Rainbow International for several years now and referred him to many of our clients. His team is always very responsive and prompt and cares about their clients. I feel very comfortable using him personally as we have done for our own home and continuing to refer him to clients in need of his services. You can rest assured they will provide A+ service!