Goodwill Thriftshop

I came by this last week to drop off some donations. They accept donations every day until 5:30pm every day for donations (it says this both on the Goodwill website and on the doors to the donation area), and admittedly I cut it a little close, and got there at 5:25. I noticed the doors at the donation area were locked, so I walked around the building to the store. No one was up front at the register, and I had to walk around for a few minutes before I found a worker. I told him that the doors to the donation section were locked and that I had some things to donate. He apologized and said they were closed, that they close at 5:15. I told him that both online and on the doors it says they accept donations until 5:30. He seemed surprised, which is odd. He then said that they were understaffed, but that if I only had a little he could take them.
So I walked around the building again and waited for them to unlock the doors, and a woman helped me. As she was taking my things, she told me that they usually closed for donations at 5:00pm, and that if I didn’t see a sign out front pointing to the donations spot they were closed, that the people accepting donation usually leave before 5:30. I asked her I how I was supposed to know if they were still open, and she recommended I call ahead.
Now I’m not blaming either of the staff, they were obviously understaffed and that’s not their fault. But if any manager is reading this, it’s absurd that you aren’t following your own listed hours. If you want to close for donations at 5:00pm, that’s fine, but your website and your sign should say so. It’s incredibly unprofessional to just close up earlier than your listed hours. Don’t understaff your store to the point where your employees can’t keep up with basic services.

Went in to seek vinyl Lp records. The collection was pretty slim. No good finds.
The store, compared to the many Goodwills that I visit, is quite clean and well organized. There’s plenty of natural light from the many windows. The aroma, which can be offensive in many older thrift stores, is just mildly mossy here.
The employees are cheerful & helpful.

such a wonderful store. best looking goodwill ever in Sonoma county

I came in the store about thirty minutes till close. Nice girl at the front counter, told me the daily deals and all about the sales. So I looked around found some clothes to try on. Went to the front to have the dressing room unlocked. The girl at the front says sorry we closed the dressing rooms. It being so close to closing it makes more work for us. Uh, duh… that is your job. So if you can tell me about all deals tell us up front about your stupid policy. Hard to shop for clothes if I can’t try them on. Gave the girl the pile of my clothes and walked out. Sorry she says… have a good night. This did not make me happy!