Update: It turns out that my suspicion was correct. What she told me was utter b.s. and the phone bill did go up. Thankfully, my mom was able to talk to a good AT&T sales representative on the phone and get it all cleared up.
B C.
Évaluation du lieu : 1 Tavares, FL
If you could give less of a rating I would. Please, save yourself the time and drive to AT&T’s Altamonte store if you have to do any business in person. You will NEVER get back the time you spend wasting with these people. I was referred to this store by AT&T’s telephone customer service. When I was shipped the incorrect phone, AT&T customer services said this retailer could swap my phone out for the correct one as they had twenty in stock so that I would not have to wait for the correct phone to ship. I met nothing but resistance with the staff at the store: they couldn’t just swap phones, there would be a restocking fee, they can’t contact AT&T themselves to reach a corporate supervisor, etc. Hello, aren’t you an AT&T representative? No wonder they have so many phones in stock, the have no customer service. If you value your time as I do, and your sanity take my advice and head to the Altamonte store if you HAVE to walk in to a store. Spare yourself this mess.
Derek B.
Évaluation du lieu : 1 Ocoee, FL
Avoid at all costs. They are only there to sell you phones. If you already have a phone and plan they will not help. They are there to earn commission and the customer support is terrible. Go to the one on colonial drive for all your customer support needs.