Sclamos Appliances Furniture

purchased a dryer from this location on ⁵⁄₂₀ and was told my delivery would be Monday ⁵⁄₂₃ between a window of 9−2pm. I was never told that those times weren’t guaranteed. I also was told by the lady at the check out that if I had to work or something to do I could request my delivery before then. I told her I would like the truck before 1 because I have an appointment, that didn’t seem to be an issue. At 12:45 I left for my appointment and my mother was kind enough to come to my home to wait. At 2:20pm I still hadn’t received my delivery or a phone call. I called the store and the lady stated the truck broke down. That’s not an issue. But I feel that the customers who are expecting a delivery and between a time they were given should have been notified. A heads up would prevent frustration and let the patients know to expect a later delivery. The manager didn’t seem to do much about this and told me if I cancelled I would have to pay a restock fee? No apologies for the inconvenience but was told if I would of rather a window of 9 – 6 because there’s no guarantee times. Overall, very unsatisfied and will never purchase anything from Sclamos especially this location again and I will express my UN satisfaction and warn others so they won’t have to experience such poor customer service.

Absolutely loved my king size bed I ordered. Had a few issues though so ultimately I wouldn’t recommend this place. One when we ordered it seemed the kind of bed where you didn’t need a box spring and when it was delivered the guy said we didn’t. So they got here to deliver it and realize they didn’t have the right tools so they had to run to the hardware store… no problem. They got back and started putting it together and I guess one of the guys messed up and ruined the headboard. It happens I guess so we were like whatever as long as it gets done today because we took the day off to be here. They left and said someone would come back to pick up the broken headboard. Someone came by and grabbed it but didn’t tell us what was going on. So, we called the manager and she said it’d be about a week to get a new headboard from the warehouse. We were very upset and said explained how we missed work for this. We then worked somethings out for the next day… to miss work again. Whatever. So two new people come and put it together and what do we find out oh we need a box spring so now we get to sleep on the couch while we wait for a box spring to be delivered weeks later. Completely inconvenient but like I said were in love with the bed frame and the mattress is great so it is what it is. Next time I know to take my business elsewhere which is unfortunate since my aunt recommended this place to me and I had to tell her about our nightmare so someone loyal like her probably won’t consider doing business with them anymore as well.

PLEASE DO NOT BUY FROM THIS PLACE! they get you in because they have good prices but if anything goes wrong with your order (most likely it will) you get screwed and have to deal with Horrible unprofessional service. When I finally got to speak with the owner he was very disrespectful and rude. We purchased a bedroom set and wish we got it somewhere else do to the fact they are very difficult to deal with.

Went there today to purchase a washer and dryer, helpful salesman, no high pressure, and the best part was the guy was willing to deal on the prices. I mentioned I was also in the market for a dishwasher and what a package deal they put together! Got all brand new Maytag appliances for an amazing price! Couldn’t be happier!

i stopped in yesterday to look at accent chairs in Millbury store. I looked around and was just about leaving when the sales lady just about tackled me and started trying to get me to look at pictures of chairs she could order. I repeated i was just looking, but that didn’t stop her.
Thankfully someone else came in so she tackled them. Talk about too aggressive!

I called to have a guy fix my washer which I already knew what was wrong with my washer. When the guy arrived I told him this is what I believe is wrong with my washer. The guy never looked at my washer not even ones charged me $ 65.00 and said he be back. This guy was not even at my house for five minutes. The guy never came back close to a week later the company called me and told me they could not find the part my washing machine needed and I should come down to their showroom to buy a new washer. So at the end I paid this guy to tell him what was wrong with my washer. However I could of been wrong on what I believed was wrong with it and the guy never took one look at my washer only charged me $ 65.00 telling me he would be back. The guy never did come back and waited close to a week to call and say he can’t fix it. I would never do business with this company again. I feel like they are just out to rob people of their money. I mean come on the dude could of at least looked at my washer instead of taking my word on what I believe was wrong with it. So I paid the guy for me to tell him not for him to tell me. I paid a guy who kept telling me over and over he would be back to fix it. It was almost a week after before they even called to tell me they could not fix it. I would not be writing this if the guy at least touched my washer and did not make a promise over and over he could fix it for real cheap. If I could I would not even rate this company one star!

I was put off by the negative reviews, but I really wanted to replace my Kenmore washing machine with a later model Kenmore of the same type, unfortunately not available anymore. The repairman recommended a rebuilt washer from Sclamo’s. So I went and had a look and got exactly what I wanted for a good price. However upon delivery the spin cycle had a problem. I desperately wanted the machine and I had bought a warranty, so I told them to leave it. The two guys who delivered it told me to expect a call to schedule the repair. This was on Friday. I got the call on Sunday and it was repaired on Monday. I did not have to yell at anyone or even pick up the phone. Very pleased with the repair service. Problem was frame stand had fallen out of place sometime during delivery, otherwise would get five stars because I love my new old washing machine.

Very disappointed with parts that I brought for my stove. They were stovetop grates that I brought and were painted by Sclamos. When I got home and started to cook on them the paint immediately became soft and started to run and they started to turn off yellow color I could also smell the burning paint which is a little troubling as I have an infant in the house. I brought them back to the store they said they would repaint them which was what I needed. So I had to make another trip back to the store to pick them up. I once again cooked on them and the same thing is starting to happen! The stove grates look like S**t and they won’t come clean and they are smudging again from the high heat! I don’t appreciate being mislead and have spent a great deal of time and money going back and forth to the store. Now I will have to spend more money to get them correctly repainted! Very irritating!

So, my wife bought a bunk bed here, and it still wasn’t confirmed in stock, let alone delivered, weeks later. I called to figure out the issue, and was told that it was on backorder, and they couldn’t guarantee if it would ever come in, and couldn’t guarantee a time by when they would be able to tell us if it would ever come in. So, we bought a possibility that may or may not exist? I asked if they’d be able to sell the floor model, and she said she could sell it for full price. I admittedly made a stink. She offered 10% off. Considering the circumstances and the fact that this is the floor model they’ve had on the floor for months, I said I’d expect more. She offered 11%. Seriously? I asked for a refund. We were told that there were no returns. I said that they took our money but could not guarantee that we would ever receive what we purchased, and, as an attorney, I was demanding my money back. So, to their credit, she did refund my money. Yikes.