Pizza Hut

I order online, bc I wanted to get some things done at home and didn’t feel like cooking. So I order boneless wings and a medium pepperoni pizza with pan crust, which was a dollar extra on the $ 5 deal when you order two or more items… so I come to pick up my pizza… they made it wrong… and I would have taken it except I HATE their hand tossed crust… so ordering ahead was pointless as I still had to sit and wait for them to make my pizza. And don’t roll your eyes at my complaint lol the whole point of ordering ahead is to avoid waiting! I actually had to show her on my receipt it clearly said pan on the order! Anyway I only say this now bc I’ve been here multiple times and this type of thing is almost normal. Guess I should go to a different location lol…
***update***
So after waiting 10 – 12 more minutes (the clerk said it would take 5 minutes to make the new one and I didn’t have the heart to tell her that was alarming and not comforting lol) I had my pizza and my Jim beam bourbon boneless wings (which smell like you need to be 21 to eat… but they’re good!)…they gave me the hand tossed pizza also… nice gesture but see my above comments regarding the hand tossed crust lol it’s all good though!

WORST CUSTOMER SERVICE EVER!!! Average delivery time 75 minutes. I could not speak to a manager by phone. Person on phone was absolutely rude. The pizza was lukewarm and order was wrong. Delivery person was calling from the car waiting for me to pick up the pizza from downstairs. If I were you I would order my pizza from Domino’s or Papa Johns in the future steer clear away from this place. Save yourself the frustration.

Thank you for hanging up on me in the middle of me trying to confirm my order with you. First you get my order wrong and when I corrected you nicely, you say «okeh okeh» and then hang up. Rude.

The staff is incompetent. When will corporate realize that this location is dragging them down. I refuse to ever order from this location again. Not even if they were giving pizzas away for free. Papa johns will get my business, and from reading some of these comments, they will receive other’s business also. This location never, and I mean NEVER gets anyone’s order right. I think you have to physically stand in the store and dictate what you want in order for them to get it right. Seeing as the entire staff are foreigners, I chucked it up to they must not know how to read English. I have no problem with foreigners until it becomes a problem. If you don’t know how to read then why are you working at a place that requires you to know English?!

I placed a delivery order here and it took an hour and a half to get to me because they forgot about my order! horrible service! I’ll just order the previous day next time so they have 24 hours to get it right and on time

Can I give this location ‘0’ stars please? I placed an order for delivery. Called back an hour and twenty minutes later to check on it only to be told the order had been routed to another location. I called the other location and yea, you guessed it! They don’t have it! I called back and a lady answered. She said the driver would be there in 10 minutes. It’s now 20 minutes later. If the driver EVER arrives, I’m sending it back.

We ordered online and after taking over an hour to be delivered, it was cold. Not even lukewarm, just cold. I called the store and the manager said he could give me a $ 5 credit towards my next meal. Told him I didn’t want the credit, I wanted him to take back the pizza. So he said he would send someone back.
Their customer service is weak. If I was given cold pizza, which besides that didn’t even taste good, then I won’t be ordering from you again, why would I want a credit? They don’t offer any other option or do anything to show they care that they sent you something not worth eating. Lesson learned. Next time I feel like ordering pizza, it won’t be from them.

After a moment of weakness where I normally would have chosen Café Pizzaiolo or Lost Dog Café, I decided to go for a Pizza Hut online order because I thought it would arrive sooner (and those recent commercials actually worked on me this one time). Yeah… no. Five minutes after its expected arrival time I call to get a delivery update. I talk to an amazing simpleton who can’t figure out how to find my order. After nearly 10 minutes of conversation (sorry to anyone who was trying to order during that time) he tells me it should’ve arrived a few minutes ago. Wow, really?! I tell him I’m satisfied to know it’s on the way. Sure enough it arrives a few moments later lukewarm at best. Seriously, how does this place even compete with literally every other pizza option in town!!!

The worst service ever. After it took me 5 minutes for them to get my correct address they rushed me off the phone so I never got a time estimate for my pizzas arrival. When I called back 40 minutes later it took 5 minutes for someone to answer the phone and the worker on the phone seemed concerned as to why I had not received them yet either. And it wasn’t even what I ordered.
I would do 0 stars but that’s not allowed.

Ok so I ordered today, took an hour and a half. The pizza was hard and cold and the waffle fries were too, like when u toast something for too long. We didnt even try to finish our first slice when we decided to call back, we werent rude at all. We wanted another pizza but they refused to give us another for free, instead just gave us 6 dollars off. We ordered the same pizza and fries, this time took an hour. Im not even exaggerating, it wasnt a good pizza at all and the fries were somewhat warm but still hard… ill keep ordering pizza but never again from this location, id rather drive to a far location where I can actually have edible food.

My pizzas arrived 30 minutes late and completely wrong.
I ordered online with their special deal for large 2 topping pizzas with free crust or drizzle.
My original order was pepperoni with jalapenos, bbq drizzle and curry crust. Chicken with bacon buffalo drizzle and honey sriracha crust.
My pizzas arrived as pepperoni with banana and cherry peppers, no drizzle, flavor crust. Chicken and bacon with honey sriracha dizzle and no flavor crust.
if pizza hut is going to offer these special flavors, they should make sure that they can make their pizzas accurately. Never ordering from this hut again since there is a papa john’s right around the corner from me

I would give 0 stars if possible. Ordered a half cheese half pepperoni pizza. Only one slice of the pizza had only cheese. Called the store to ask them to replace the pizza they messed up. They told me it happens and they weren’t going to fix it. The manager Fiti hung up on me twice during this whole ordeal. Will be my last time using pizza hut for any of my pizza needs.

I have always received my delivery within the timeframe given online or sooner. The delivery drivers are professional and have no issue finding the place and bringing the food right to my door, no hassles. The only time I had an issue was when I entered the wrong expiration date for my credit card online. It was 10 mins or so past my delivery time so I called to check status. They let me know they attempted to call me which never happened. They made things right by adjusting my bill for the inconvenience of not contacting me at all and also included extra sauces that I didn’t order. So by my standards, they are great!
In the past I’ve ordered pizza from other locations or competitors and haven’t been as pleases as the service here.

i ordered the pizza online. Driver arrived 20 minutes past the delivery time quoted to me. I only live a mile or less away so I’m not sure why my pizza was cold when it finally came. will not order again from this location.

Pizza was cold, lacking cheese, weird tasting, and wings were barely cooked unlike the well done/​crispy we had asked for and they were drenched in sauce. Then to top it off bugs scattered from the pizza box when we picked it up to throw away all the wasted pieces! Disgusting! And let it be known that I am a major neat freak and our kitchen and house is totally clean. I’ve never seen oblong brown bugs like these ones but I’m guessing they were hiding in the boxes in the storage room at the Pizza Hut Store. I will NEVER EVER order from the Duke Street Pizza Hut EVER again. Talk about losing your dinner! DO NOT order from this store!

Ordered delivery and they messed up my order. When I called they stated that is how it printed so it must be my order. It is something no one in my house will touch. Now I am out money and still have to cook.

Horrible customer service. I called in a pickup order and when I walked in (the only customer in the place I might add) it took at least 5 minutes to be acknowledged, while the workers were arguing over a tip and playing on their phone. Finally someone came from the back to help me. The pizza was decent, but not worth the shitty service.

My friend from school used to work here and the stories he told me made me sick to my stomach. He said they have a huge rat infestation problem, people call all the time to complain about little dead flies that were found in the dough of their pizza, and to top it all off they have a worker who would think it’s funny to rub certain parts of his body and then touch the dough with his hands. GROSS GROSS GROSS! DO NOT ORDER FROM THIS PLACE!!!

I decided to order carry out rather than delivery because I only live a mile away from this store. in the end, I regret even ordering from here. I showed up with my boyfriend about 5 minutes after the time our pizza was to be done on a Saturday night. the store is super tiny with a parking lot on the side, but there is hardly any parking available. half of it is full of delivery drivers. I ended up parking illegally in front of the store because I assumed my boyfriend could run in and run back out quickly.
instead, he stood in front of the counter for close to 5 minutes while workers just stared at him instead of help him. when a lady finally acknowledged him, she pulled our pizza out of the warmer. he said the entire time he was standing there, workers were talking in a foreign language amongst each other and would look at him occasionally. once he stared the lady down, she finally decided to help him.
the quality of the food wasn’t that good either. we ordered a pizza and breadsticks, and half of the pizza lacked cheese. a couple pieces were practically just dough. my boyfriend did say while he was in the store waiting, he saw workers using premade dough and making everything without gloves and texting in between making pizzas. the breadsticks were decent, but I’ll never order from this specific store again because of the lack of service and quality. spend a little bit more and try another pizza place.

Let me start off by saying… I know it may seem silly to write a review about a very well known chain, but I felt like I had to. I will not be ordering from this Pizza Hut again.
When I went to pick up my order, I had to wait an extra 20 minutes beyond the defined «pick up time.» Unfortunately, that meant I had plenty of time to observe.
No one in the entire restaurant was wearing gloves. Gross. Employees were taking sips of their sodas and playing with their phones in between making pizzas without washing their hands or putting on gloves. Double gross.
The food sucked, with the exception of the wings. They forgot the dipping sauces I ordered, they were out of FIVE toppings, and they only had pan pizza crusts. The buffalo medium wings are delish, though.