Ulta Cosmetics

After *many* visits to this location, I’ve been reduced to having to order from Ulta online, because this location – the closest to me – is a real horror. In fact, I had the single worst customer service experience I’ve ever had there recently.
I was looking for a specific item in the circular. My DH and I wandered around, couldn’t find help, and finally, I asked someone in the high-​end cosmetics area. She didn’t reply when I asked for help – she was talking to another employee, and I think I interrupted them. After an uncomfortable pause, I said I was looking for a specific item, and I began opening the circular to find the page. She tore it out of my hands – yes – and began flipping through fast, making sighing noises. Found the item, and she took off walking. Fast.
Until she was passing the line for the registers. She saw someone waiting in line that she knew, and she stopped to talk. I don’t mean that she said, «Hey, Mary! Good to see you! I’m helping a customer, but I’ll be back to catch up, okay?» No. She said, «Hey, Mary!» And the two started talking about Mary’s job from a year ago and EVERYTHING SHE HAS DONE SINCE THEN. A full on conversation. While this employee has her back to me. She never once turned around to acknowledge me, or apologize – nothing. I’m standing there, going from bewildered to uncomfortable to truly angry. At that point, my DH sees me standing there too long and he grabs someone from the other side of the store. She knows where the item is without a circular, comes my way, takes me to the item – the first employee saw me leave and didn’t say a word – and puts it in my hand.
When I got in line myself, Mary was finally at the registers and the employee passed me by, saying, «Sorry! Glad you found it!»
While this was the WORST encounter, every other time I’ve been, I’ve been ignored, or when I ask for help, I get no real interaction – they look, maybe they find it, maybe they don’t. Oh well. Women at the registers seem apathetic at best. Not going back.

Everytime we go in here it feels like we are a major inconvenience, customer service skills are lacking. If I could give negative stars, I would.

Ulta is a combination of Sephora and the drug store — the products they sell run the gamut from high end to cheapies. This is perfect for a girl like me, whose cosmetics collection includes products from both ends of the price/​quality spectrum. Last time I walked out with a $ 50 bottle of Stila foundation, and a handful of store brand 99 cent clearance eye shadows. Love it!
Their selection of drugstore brands (Cover Girl, Revlon, etc) is much wider here than what you will find in other grocery or drug stores. The selection of higher end product lines (Stila, Urban Decay, etc) is decent but if you are exclusively looking to shop these higher end cosmetic brands, you might be better off at Sephora in terms of selection.
The #1 hack for getting the most from Ulta is to sign up for their rewards card. You don’t even really have to carry it with you, they can look it up by phone number. Each time you shop you get points for every dollar you spend, and they add up fairly quickly to get you back small rewards like a few bucks off. Let them sit and they can add up to serious savings later down the road. By signing up for their rewards card and store emails, you’ll get coupons in your inbox each week that will save you $ 2.50 here, $ 3 there. This is where you really get ahead of buying your products at any other store.
They have a full selection of fragrances (again, ranging from celebrity inspired perfumes up to Coach and Burberry scents) for both women and men, as well as an entire side dedicated to hair products and their in-​store salon. I only come for the make up, haven’t tried the hair stuff yet. You can also grab all your beauty «extras» here — make up bags, hair accessories, blending sponges, brushes, etc.
Ulta is your one stop beauty shop, for whatever your budget may be. The coupons and reward points can’t be beat. Stop buying your makeup anywhere else, and buy it here instead!

I used to frequent this store simply because it was the only place in the area that sold high end makeup. I would replenish my necessities when getting to Sephora wasn’t an option. Comparing this Ulta location to any of their other locations, you will quickly notice the shortcomings. First off, there is a lack of variety in regards to brands sold here. Second: This location is DIRTY! Third: Good luck finding a knowledgable associate or really any associate at all. It’s always understaffed here. Fourth: The drugstore brand of makeup constantly is messy and most products are opened and used. Their return policy is nothing like Sephora’s and they refuse to give samples saying they would rather you buy $ 40 foundation and return it if you were ultimately dissatisfied. And if you do chose to bring back that product, be prepared for the attitude you will surely receive… I could continue with the issues that plague this store but I think I’ve made myself clear.

Lot’s of make up brands available, salon for your hair style needs, and fragrances. I was disappointed in my trip today. I came for two eyecolors by bare minerals. They were out of both colors. (Maybe because it’s the holiday season and they’re out of stock?!) I struggled to find a consultant for a few minutes, when I’m used to being greeted and asked if assistance is needed within the first few moments upon entry into the store. When I did, she asked that I wait so she could grab a clerk from the register. They seemed to be short handed today even though the store wasn’t crazy busy. I asked the consultant if there were more eyeshadows in the stock room. No luck. :/

I screamed that I was lost finding eye liner, and a cosmetologist came running to me. They may seem understaffed at times, but I never once went in there and never got help. I’m a very social person, and they take to me, but I also love their products and love spending money on beautiful products. I find everything I want, and more that I don’t need. Place is very clean and I have yet to try their salon. When and if I have time I will do that.
This place is a girls girl heaven, and I can get lost for hours. Love love love!!!

This place is always clean and the staff is typically very knowledgeable. I frequent this location when I am in the neighborhood.
ULTA, as a whole, is priced higher than other beauty stores. They have a rewards program that somewhat offsets the higher prices.

I agree with many of these other reviews. The customer service is lacking. I went there as a walk-​in. The workers acted like I was an incredible inconvenience, despite the place being empty. They were short with me and rude. They didn’t even offer to set-​up an appointment. They just snarled and told me to come back at a different time. My boyfriend tried going there for a haircut about a month later. He had a similar experience and said he’ll «never go back to those snobs.» I wouldn’t be surprised to see them go out of business.

You cant help but take in all that is girly walking in here. Now I’m no make up or personal product buff, but I use bare minerals so I’m here every so often. I try to stick to that section of the store because if i venture off its bad news, I could be in there for 20 minutes and spend a weeks paycheck. The young ladies have always been very helpful with answering questions and helping me find the correct color match, no matter what I’m looking for. They offer plenty of perfumes, lotions, hair care products, skin care products, and quite the variety in brands of makeup. There is also a rewards program through their Ulta card, and usually a free sample of some sort with every purchase (yesterday was mascara and eye liner of some sort that they’re promoting). They offer all the necessities a girl could need to feel like a rock star, or queen for you girlier than myself gals.

I’ve been to several Ulta’s all over the country having lived in a few different states and this one isn’t my favorite. Some of the staff is knowledgable and pleasant but the majority of them are rather rude and act put out when you call with a question or stop someone to ask one. Plus, I’ve gotten a lot of wrong information from asking for help. So in order to make sure I get what I’m paying for, I research the product ahead of time and know exactly what I’m looking for when I go into this Ulta location. Hopefully the management can get some more enthusiastic, knowledgable employees for this store has the potential to be a beauty haven for many of us women.

If you need to go here, it’s okay. The associates aren’t particularly friendly or well-​informed. Bring your own knowledge.

I love ULTA! Great selection of beauty products, friendly employees, clean & organized store, great deals on products. The monthly coupon is always a great bonus as well. They carry so many great brands… you cannot go wrong shopping at this establishment.

Oh, Ulta! How I love you. Hair products, nail products, drug store and high end cosmetics! I am obsessed. I could easily spend hundreds of dollars here (and I nearly have when I’ve needed perfume and my Murad face products!). Some of this stuff isn’t cheap but for every can of $ 20 high end dry shampoo there’s a $ 6 can of PSSST available as a cheaper alternative. Love that you can get both!
Love their selection of OPI and Essie nail polishes. Love their make up sets/​kits – both their own brand and the fantastic sets they sell of stuff like Urban Decay, Tarte and Stella. I basically have every color of eye liner you could ever want thanks to an Urban Decay set! This particular location may not carry everything in lines like Benefit but they have all the basics that I need (like blush and highlighter). Basically any beauty product I need they have and I love being able to do all my shopping in one spot like that.
The salon is a nice offering that they have, although I’ve never used it. They have great sales and using my Ulta rewards card gets me other perks on the regular as well.
In short – this place is the bomb. And if you’re ever wondering «What should I get Annette as a gift?» A gift card here is a safe bet! ;)

Great selection, awesome sales! Getting their coupons in the mail is like a present every month hahah!
The only thing is most of the staff looks douchey at first. Theyre really nice if you ask for help but most of the time they look like they have an expression on their face like they just walked through a cloud of farts.

I go here a ton. I wear Bare Minerals and besides Sephora this is the only other retail store you can get them from. I love the combo of the high end make up and the cheaper over the counter brands. Which means I can get all of my makeup needs in one place.
The salon is also awesome! I called a few days ahead to schedule an appointment before heading out of town for a weekend. Mandi cut my hair. She did a great job. I enjoyed talking with her about our mutual love of the city of Detroit. She thought I had a group-on…but I didn’t so I got the extra condition treatment for free because we both love the city. I wish I wasn’t moving away in a month so I could there again to get my hair cut. Maybe I’ll have to stop by for a trim before I leave the D.

First let me start by saying that I am an avid supporter of ulta. With that said, I received some of the worst service recently at this particular location. One of the cashier’s was so rude. I left the store and forgot i didn’t get my coupon for $ 5 off a purchase of $ 25 even though I was in fact eligible for the coupon. She was so short with me and I was extremely polite. I ended up returning every item, and going to my regular store in West Bloomfield. This store out of all the others lacks in the professionalism department.

This is a really great beauty store. They sell high-​end cosmetics, hair care, perfume, colognes and nail polish but there’s a catch… They also sell the cheaper drug-​store equivalent brands we’ve all come to know.
It seems like Ulta’s always having a sale, which is another reason I love them. Always sweet buy one get one deals on stuff that’s never on sale at other places.
I’ve also been to their salon. It was an enjoyable but expensive experience. I had a gift card from my amazing boyfriend to pay for my $ 90 cut and color… Otherwise, I don’t think I could justify the experience.
If you love makeup, you’ll love Ulta.

I love that Ulta has come to the downriver area! I could wander around this store for hours. I love how it has both high and low end products. I love the rewards program and coupons.
Great store and really nice staff.

Beauty addicts beware you may find yourself leaving Ulta broke and wondering where the last three hours of your life went. But you’ll have a bag full of stuff to make yourself fabulous.
I love that Ulta has salon and high end brands as well as drug store brands. It’s a one stop for sure. If you sign up for the rewards club (free) you’ll get regular coupons and discounts. They have a lot of good bogo types of sales too! On top of all that they have salon services like cuts and facials.
You’ve been warned. :)

After leaving Ulta, I texted my friend and told her to never let me enter that store/​salon again. Why? I might just end up homeless!
One stop shop for anything in the cosmetic, hair product, hair accessories, hair styling, perfumes… from the cheap-​o-​everyday Maybelline to TooFaced, Stila, and they even have BareMinerals. That’s what I came here for: BareMinerals Buxom Lips lipgloss in Dolly. That would have meant that I would have walked out only paying $ 18+tax… Somebody please explain why I’ve already earned rewards my first time!!! LOL.
The inside of this place is big! Redken, Kiwi, BedHead, JCrew, Chi – and cute new giraffe chi straighteners! D & G, Juicy Couture, Burberry! Ulta has now become my place to stock up on things such as lipgloss, shine spray, and chi products =)
I have a 20% off for any salon visit, and I can’t wait to use it!
[wait…I shouldn’t go back into this place – it’s hella dangerous on my bank account!!]