Pro Super Lube

I don’t even want to give this place one star. Brought my car in after hearing two other recommendations. He only looked at it for 2 minutes and gave me some off the wall explanation that was completely unrelated to the other two recommendations from more reputable and honest auto mechanics. He even asked if I wanted to pay him $ 700 up front before the parts came in, so that when I came back to have him fix it I would «have to deal with it then.» Yeah, it was hard for me not to laugh right in his face. BEWARE ladies! These guys are snakes who will lie right to your face.

I brought my car in for an inspection. The «technician» asked me if I had my insurance? I replied politely, yes I do. He then snaps back at me very curtly «I guess I will take your word for it». Why ask for if you are not going to verify it? After all, it is the law, and by not verifying my insurance information, they are non-​compliant. I guess doing the inspection and getting the fee for it is much more important to them than following the law and having integrity. I was promptly told rudely to «get out where I can pull the car in. At this point I just went in the waiting room and sat patiently for them to inspect the car. After about five minutes, none of which was dedicated to the inspection I brought my car in for, they in formed me of a list of service procedures that needed to be performed, before I left the shop, as a matter concern for my safety and well being. Oh Thanks (NOT!). I replied that I was not interested in any additional services at this time and that was when they started putting the pressure on me. The person talking to me motioned out to the shop and summoned another employee. This employee had the gall to say «we really should not let you leave with your car like this». Without even acknowledging what he said, I asked if my car had been inspected? After all, that is what I was there for! «Oh, we will get to that, but, these issues are much more important and a matter of safety». I started toward the door leading out to the shop and was told «you cant go out there-​for insurance reasons». My reply was, okay, I see, let me make sure I understand you correctly. You want to do hundreds of dollars worth of work on my car, yet you will not show me? Looking through the glass of the door I see my car with the hood up, brake reservoir cover off and inside divider out, the air filter box open and the filter on top of the engine, the oil dipstick out and the coolant cap open. I asked them to put it all back the way it was when I came in and do what I brought the car in for AN INSPECTION! The real cocky employee fires back with serious attitude, fine, but we are not responsible for your safety. I sit down and wait for the inspection to be completed. After a long time (perhaps 30 minutes) an employee blerts at me «how ya gonna pay»? Nice attitude man! Could have said all finished, all ready, everything was in order, you are good to go… but no, more attitude and focus on the money! Most of this could be avoided by training the employees in customer service and not wanting to do unauthorized work. One final note. The language used in the shop was offensive and inappropriate. I have found a new shop that I like very much and would highly recommend. It is on the north west corner of Greenville and Bethany. Try them out, I think it will be a refreshing experience

I had a nightmare experience at Pro Super Lube on East Main in Allen on June, 2014. A mechanic at Pro Super Lube finished my oil change then slammed the hood shut. Oops, he forgot to remove the DRILL that he left under the hood to use removing my air filter. The mechanic never said a word and we drove off. Way to own up to his negligence. Fortunately, my 12 year old son was standing outside during the oil change and saw the incident. Son told me about it as we drove away and I stopped the car in a parking lot and got out to take a look. My hood was bent and the drill bent one of the large hinges that shuts the hood. I immediately returned to Pro Super Lube on East Main in Allen and spoke with Chris, the manager. He told me that he would take my hood off and try to «unbend» it. While that offer was certainly creative, I said, «No, thanks, I’ll just have my insurance take care of it,» to which Chris replied, «You can’t do that, when you signed your receipt, it states that all repair work must be done by one of our body shops and I will drive your car there to get the work done.» What a lie. The story gets worse. I told Chris no way was I going to let him «drive my car to one of their body shops». I asked for the insurance information and name of the owner. Chris told me, «I can’t give you that information,» and he refused to provide me with any further information. I had to pay $ 250 deductible to get the hood and hinge repaired — it’s kind of dangerous to drive around with a hood that isn’t properly latched. My insurance company could not get anyone at Pro Super Lube to provide the name of their insurance company. I am out $ 250 because of the negligence of a mechanic at Pro Super Lube — talk about an expensive oil change. If you visit Pro Super Lube, ask them about the story of the lady with the blue Honda Pilot and inquire about how they handled the situation.