Value City Furniture

had some issues with some items that i purchased but they fixxed it gave me a gift card and replaced the items i needed

Good quality furniture that is not overpriced. I was recommended this place by a friend from Syracuse. Good service.

Update: eventually, because the necessary parts were no longer available, we were given credit for the broken couch to apply towards a new purchase. So that is a positive. The repair process was slow, and inefficient as I described, and if they had the part long wait times would have been their policy. In the process of dealing with this we met some very nice people and a few snooty, questionable sales personnel.

Friends of mine recommended this furniture store to me when I was shopping for my new apartment. Being a struggling student with a budget, I had limited expenses but did not want to purchase junk. There is a great selection of furniture here from couches, sectionals, kitchen and dining room tables, beds and dressers. If this is the cheapest gig in town, then I am in trouble. The cheapest sectional they had was $ 700 and although that’s a great price, it was not that comfortable and also in cloth. I’m a leather girl and the cheapest sectional they had in faux leather was $ 1095. If you are looking for a comfortable, quality couch and can drop $ 1000 – 1200 then definitely come check this place out. They have some great high top kitchen tables in the $ 300 – 400 range which included the chairs. I thought this was a great deal however the cheaper the set, the more you lose out on comfortability in the chairs.
They sell bedroom sets so sometimes it makes sense to purchase everything here (bed, bed frame, nigh stand, dressers) for the better deal. Some of the mattresses I tested out were very comfortable. The back room has a clearance section however most of the things in that back room are damaged to such an extent that no price would be low enough for me to consider taking something into my place. Furniture for a struggling college student? Not really. Furniture for a young professional, yes.
One thing I really liked about this store was the warranty for their couches. The warranty costs about $ 250. You have 7 years and if anything rips or tears then someone will come replace fabric or repair the damage. If you go 7 years and do not need any assistance in that time, Value City will give you the $ 250 back in gift certificate form to be used towards anything in the store. That warranty is a no brainer to me!

If I could give 0 stars I would — specifically for awful service! Firstly, they told me they can’t deliver my bed on the day of delivery (even though I told them prior I was buying it because they specified they would deliver then). Secondly on delivery day they promised a 30 minute notification prior to delivering. The driver called once WHEN he arrived; I missed the call– called back exactly FIVE minutes later and they said they already can and left and that I could not get a delivery for another week.
DO NOT BUY FURNITURE FROM HERE. Raymour and flanigan may be a bit more costly but you save a headache like no other!

In hunting for a small, comfy accent chair for my bedroom, I decided to scope out Value City. Their stock surprised me! Great prices, nice looking furniture, and contemporary styles too.
I found a couple of chairs here that would be acceptable. One that I really loved and would have purchased today, but the style I liked didn’t come in the fabric I wanted. It was only available in lime green or a very specific blue, green, and beige floral that I just wasn’t crazy about.
Some of their clearance chairs were appealing but nothing was just right yet. I have a few other places in mind to search before coming back here. But so far what I’ve seen here has been WAY better than their competitors. I was impressed. And if I still can’t find what I want, I may return.
Sales guy Steve was helpful but not at all pushy. Appreciated his help and his sales technique.

I’ve been here a few times to pick up some furniture. Last time I was there I knew what I wanted so I just was happy when the service representative came and asked me if I needed help. He was able to help me with my order in an efficient fashion. I then browsed the selections and felt comfortable that he wasnt following me around or bugging me. I had to come back a few days later to pick up my order and it went smoothly as well

Came here looking for a few things and the furniture quality is 0! I moved the table around to see how strong it was, and it was about to fall apart! The bedroom set was also about to fall apart, and full of scratches! People kept coming up to me and asking me do you need help, do you need help, do you need help! About 10 times within 25 minutes. I eventually left and decided to go somewhere else! I really don’t care if it’s a little more expensive as long as it doesn’t fall apart! The dining table we liked here was $ 2000 and the chairs were uneven and the table was so wobbly I was scared to even touch it! I really don’t recommend this place! Unless you’re on a very tight budget, even then it’s not worth it! A dining table of $ 2000 should’ve been more sturdy! I really don’t know how this place is still in business! I didn’t even get the bench there and that one was okay! I really think the quality is the biggest downfall to this place!

The prices looked good and the selection was ok. However, nothing bothers me more than a sales person stalking me when I tell them we will look around at our leisure and let them know if we have any questions. After the fourth salesperson interruption within a span of less than 10 minutes we left the store and won’t go back.
Did I mention that all of the employees were wearing goofy headgear for Memorial Day? It reminded me of a fly by night used car lot commercial from the 1950’s. I’ve never purchased anything here but I’ve always had the perception that this was a low end store with low end goods and the gimmicks don‘t help any.

Great prices and selection. Finally found the coffee table we have been looking for. We could’ve gotten other furniture here if we discovered this place a little sooner. Great customer service by Steve, he wasn’t pushy and didn’t follow us around. Would come back to this place in the future.

I was in the market for a new bed and after checking out a few other stores closer to us, we decided to head over to Value City to check out their offerings.
I have to say that I hate when sales people swoop down on you (it doesn’t matter really what I’m shopping for) right when you walk in, but the guy who came to us was nice enough. He showed us where the mattress were and didn’t act pushy when I told him we’d look around on our own and tell him if/​when we needed him. There’s just something about trying out a bunch of beds… I really don’t need someone hovering over me. Nothing personal!
They had a decent selection to choose from, and I was able to find a bed that I liked.
The only reason that I wouldn’t give them a higher rating is that when I last purchased a bed here I didn’t have to pay for delivery, which I did this time and considering the fact that I’ll have to wait another two + weeks for my bed to be delivered… it’s a little frustrating that we had to pay so much for delivery.
Other than that I’d say this place is decent.

If you hit this place at the right time, you can get a great deal.

We went to several furniture stores in the area looking for coffee tables, ottomans, etc. The service at all of them was comparable. There seem to be a flock of sales people and they just take turns helping out people who come in the door. No one at any store was super helpful or knowledgeable but they were all genial.
This place had a wider variety and better prices than any of the others we visited. There quality is also a bit lower though, so not too surprising. We bought a floor model (that we couldn’t really see anything wrong with) for half the price. Otherwise you have to order furniture and wait for it to arrive. The furniture seems to come in pretty quick compared to other place — but it is mostly made in china…