Holiday Inn Ann Arbor-Near The Univ. Of Mi

Stayed here for an extended weekend and had a lot of issues with not only the employees buy the manager as well, who clearly had no idea what good customer service is. The rooms are not worth the price they charged us. I would recommend finding somewhere else to stay.

I don’t know why they got so bad reviews I travel a lot and this hotel is great for 3 stars I booked by Priceline express deal friendly staff nice location and also clean everything like room bathroom bed
I would book again

Will never stay here. I stayed here twice and both times I had bad experiences. The rooms are renovated, but looks like they just put wallpaper and replaced the headboard. The rooms smell. When I walked in the room it smelled like a smoking room. I called front desk and they said all their rooms are non-​smoking. There was mold on the window and the bathroom faucet was broken. Also, the room key didn’t work the first time. Would it recommend this hotel.

The front desk staff was amazing. Rooms were fine. Couldn’t get the bath to plug for a bath at night but otherwise nice stay.

Nice and clean joint! The water pressure was incredible in the showers. The temperature control was outdated and weird though.

Probably the best all round value hotel room I’ve ever stayed at. Everything about it was great. Price to value… awesome! Service and effort… magnificent! Cleanliness and simplicity… perfect! Not a 5 star’r but would stay here every time if I could. Add the bonus of an indoor/​outdoor pool makes it a perfect business or Family escape!!!

I cannot say enough positive things about Holiday Inn Near UM!
We hosted my wedding reception here over the weekend, along with a block of 30 rooms for our guests. The front desk staff were always friendly and helpful. Robin, Michelle, and everyone else we worked with through event planning were great as well, answering all of my questions and helping me to put together the perfect evening celebration! The banquet staff were courteous and efficient; they really went above and beyond before and during our reception. They set up our décor the morning of our event and the room truly looked amazing! Food was good all around, and our guests all rave about the experience!
The renovations done here really show well in all areas, from the front lobby, to hotel rooms (mostly king and/​or 2 doubles available), to the beautiful ballroom! You can’t beat the value rates or convenient location right off of 23! I highly recommend checking them out for your wedding or other event needs!

I am giving the holiday inn a 1 star only because it was clean. pretty much everything else was wrong. We stayed in the executive wing, and was awakened every twenty minutes with an earth shattering door slam. On the following morning we were awakened by multiple dogs barking in the next room, when asked if they allowed pets they said yes, but only on the first floor… We were on the second floor. I also got locked out of my room trying to get ice and was denied a key while holding my ice bucket. I will never return!

Stayed for a wedding weekend and had an absolutely amazing time with the festivities despite what was sort of a sub-​par hotel experience.
The room smelled like a locker room (feet, towels, water), and it was only upon unscrewing the shower head were we able to get water pressure.
The fire alarm started chirping in the middle of the night, but the maintenance guy said it was on electric power and should never do that. (Aren’t most supposed to be on battery back-​up?).
The blinds covered the a/​c unit, so all the air stayed in a 3-​foot pocket by the window, and that made getting the weird smell out of the room much more painstaking. I rolled up the curtains to make a wall and positioned chairs so that the air could traverse the room.
I’d like to see more rooms on upper levels. I wonder if the bottom floor was just beat up. Ah well; you get reviewed on what happened, not what might’ve happened, and our room wasn’t very nice.

The staff was very friendly and polite.
The room was clean but a little worn. It’s definitely seen better days.
My only complaint was due to our rooms proximity to the pool. The noise from the pool wasn’t terribly excessive but with it open till 11:30 PM it made it difficult to relax and get an early nights sleep.

I booked through Priceline and arrived around midnight to get a few hours of sleep before having to continue on the road to the job site early the next day. Upon arrival the «system was down» and they had no way of knowing if I had booked a room. After about 45 minutes of phone calls they were able to figure it out. I left my credit card for incidentals and a couple days later I found out they charged my card for the stay instead of priceline. I immediately called them and let them know of their mistake. They didn’t fix the charge and didn’t get back to me. I called again and apparently only one person who works there is authorized to do a refund so I leave a message and get no response. I called again twice and supposedly have now finally talked to the manager who claimed she got one of my messages but didn’t have enough information. I explained that i left several messages and she said she never got a message (even though she said she had). Several days later I got a call back from a different person telling me that their voicemail system had problems and they received my message and had fixed the charge. I shouldn’t have to call four times to fix a mistake made by the hotel.

On the eve of ths weeks snow storm, I decided to stay the night at this hotel so I didn’t have to deal with the roads.
The location of the hotel is great. Off of US23, Plymouth Road, and is close to UM, Domino’s Farms, downtown Ann Arbor, etc, etc, etc…
The hotel is older, and while they have done a lot of upgrades, it still shows its age. The room I stayed in had newer furnture (you could tell, it smelled) and a nice TV. The bathroom was extremely small and the water pressure was horrible. In addition, the hottest water to come out was luke warm, at best.
The room did also offer a microwave and refrigerator, which was nice.
I decided to splurge and get a room in the executive suite. It was $ 10 extra, but not really worth the money unless you want to use the business lounge which appeared to offer a computer, printer, couch, chairs and coffee maker.
I at at the hotel restaurant, Guy Hollerin’s, but as I mentoned in my review for it, it wasn’t great.
The hotel is in close proximity to a couple of restaurants/​diners, and a grocery store.
Given there are four other hotels along Plymouth Road, I think may check one of those out before stay at the Holiday Inn again.

Disappointing first visit to this hotel. The bathroom had black mold in it which I brought to the attention of the staff. And our room was freezing despite the heater being on full blast. I wouldn’t recommend this place anymore. 10 yrs ago it was a nice clean hotel

The Guy Hollering Restaurant in the Holiday Inn on Plymouth Road, was simply awful, awful, awful… waited half an our for our dinner. The salmon was supposed to be wrapped around asparagus… it had two asparagus in each of the two wraps of salmon. The rest of the content was a tasteless stuffing swimming in a sea of a cream colored sauce with no particular flavor. As for the onion soup, let me simply say that I had to send it back because it seemed that the piece of bread saturated the broth with a stale taste that was quite evident. They“solved” the problem by removing the bread and the cheese and returning a bowl of broth with a few onions abandoned in its depth. I rate this eating experience as the worst in my chest of gastronomical ventures.

We had requested an accessible room but were told upon check-​in that none were available and that the hotel had no record of our request and that we’d have to check with them «daily» to see if any rooms came available. We were then put in a room on the 3^rd floor farthest from the elevator. When we told them this was unacceptable, we were moved to another non-​accessible room on the first floor. I’m still unsure why, after making it clear that we needed an accessible room and that my husband was unable to walk more than a very short distance, we weren’t put on the 1^st floor to begin with.
When I enquired the next day about an accessible room, I was told that ALL of the accessible rooms were unavailable because they were ALL undergoing renovation. In fact, the gentleman at the front desk called me back to confirm that the 2 rooms that the hotel previously had were found to be out of ADA compliance and were therefore undergoing renovation while additional accessible rooms were being constructed. Unfortunately, I was told, that meant that no accessible rooms were available at the time, but that as the renovations were completed, rooms might become available over the course of the week and that we should continue to check in.
The next day, when my key became deactivated for the first of several times, the individual at the desk, Keith, was rude and dismissive and blamed me for not handling the key properly. At no point did he apologize for the inconvenience. Our keys were de-​activated at least daily, if not several times per day. Each time we were told we couldn’t keep the keys near: our cell phones, credit cards, in my purse, etc because they would be de-​magnetized. I travel quite a bit for work, and I’ve stayed in several hotels, and this has never happened before. As you can imagine, it was very frustrating. Again, each time we were blamed for the problem and sent on our way without apology.
It wasn’t until after my husband called the Holiday Inn corporate number on Wednesday that, on Thursday (the 6^th day of our stay out of 9) that an accessible room was suddenly available. We had been out that day sightseeing and didn’t return to the hotel until after 9pm. At that time, my husband went to look at the room to make sure it was acceptable. What they were offering was a room with 1 king bed, despite the fact that we were staying with our 2 children and needed 2 beds. In weighing out safety versus comfort, we went with safety and asked that a roll away bed be moved into the room. Once the extra bed was moved in and my husband was satisfied that he could safely maneuver through the room, I set about moving myself, my husband, and my 2 young children (ages 7 and 4) to the new room at 10:30pm. At no point did anyone on staff offer to help us with this, even to simply offer to bring us the bell cart. Instead Keith called, and with a terrible attitude, asked what our plans were because he «needed to wrap this up.» I was absolutely shocked that, after all of the challenges we faced because we were not given an accessible room, that we were being treated as if we were causing the staff a problem by not moving quickly enough. I then moved more of our things to the new room by myself and went to the front desk to see if a manager was available to complain. I saw Keith and did not want to talk to him, so I directed my question regarding a manager to the woman at the desk. At that time Keith informed me that he was the «night manager». I said fine, that I’d talk to someone else in the morning. He asked if there was a problem and I said «Yes, the two times I’ve spoken with you I’ve found you to be rude and condescending» to which he response was not, I’m sorry, but «No I have not been.» The «conversation» went down hill from there and ended with me walking away, but not before I heard him refer to me as a «bitch» to his co-​worker. Again, I have NEVER been treated as poorly by hotel staff as I was at this hotel. I will certainly never stay at that hotel again, nor will I recommend that anyone else stay there. I will also think twice about staying at any Holiday Inn after this experience and the particularly dismissive way they dealt with my husband’s need for an accessible room.

As much as I don’t like stereotypes the whole hype about the Holiday Inn is true. Every rap song is right! It is perfect for hotel parties! It’s nice enough where you aren’t ashamed to have someone in your room, big enough to pass out in and cheap enough where you can spill hypnotic and cheap champagne off of a hooker and onto the carpet. They have bottle openers in the bathroom for crap sake! (pun intended). I was drunk on the toilet with a bottle. It was like Snoop Dogg put it there himself I have a bottle opener in front of my face! see the photo. I took it myself.
As far a Holiday Inns go I guess this one is on par with the others. It seemed larger than other ones I have seen but I have no idea. The doors were sturdy so I felt I could be belligerent and not bother other hotel patrons. Though honestly the whole floor was kind of partyin’

I like this hotel okay, but it is dated. I am sure they will have to do major renovations to keep the Holiday Inn name in the coming years.
The staff is fine, the showers are okay, the beds are okay, and the WiFi is easy. There are updated rooms with flat screens and programmable thermostats on the south wing, but that area has the most Highway noise.
The pool is okay and there is an ultra small gym with 1.5 machines, because one of the two is broken half of the time.
A bright spot is Guy Hollerin’s attached. The restaurant has simple, okay food but has great, friendly service almost every morning and night.

For a Holiday Inn this hotel is pretty sub par. Compared to many budget hotels it’s not too shabby. The place has rooms listed at $ 120 per night during the week which is just out right silly. Maybe on a big game weekend they could expect to bring in that much but during the middle of the week– NO WAY!
I’ve stayed in quite a few Holiday Inns and have almost always been pleased. As a matter of fact my best hotel experience was at a Holiday Inn Express outside of Pittsburgh.
Anyway back to the hotel at hand– The room had two double beds but plenty of room to upgrade them to queens. The room again had plenty of space for a small refrigerator and microwave but no go. The desk and additional chair and table in the room were not comfortable and the TV was tiny. The number one thing I like about Holiday Inns is that the room is inviting enough for you to enjoy your time in the room. This was no such room.
The internet was not functioning properly and the front desk staff couldn’t do anything to resolve the problem. We contacted the 1 – 800 tech support number but could reach anyone. Access to wi-​fi is a vital part to any hotel stay, especially if the TV and TV channels are so bad you must turn to TV on the internet.
Now on to the real kicker. The pool and «hot tub» (I use hot tub loosely do to the fact it was barely warm), were in pretty rough shape. The hot tub jets were vicious, spraying water in your face and out of the tub while we tried to relax. The jets also pushed out cold water. The pool liner was in pretty rough shape.
Overall this stay was pretty disappointing. I can say the room was clean, pillows and linens we nice, and bed adequate. I would seek out other accomdations the next time I was selecting the hotel in the area. And, don’t pay more than $ 65/​night during the week.

This place was okay at best. It’s a Holiday Inn that like Kerwin said feels exactly like it was brand-​new in the 1980s and hasn’t changed a bit since. The room was nice enough but nothing to write home about. There’s a lot of construction in front of the hotel so you might miss it, but that might not be a bad thing.
On the plus side our room was relatively cheap and not too far from the highway.

Being long time friends with the likes of Jesse Sinatra really does have its perks!
Also, happening to know the members of Detroit’s finest rock and blues bands does get you into some of the hottest places without having to wear a wrist band. I must admit, please excuse my ego here– that I am fortunate enough to be among the IN crowd, the entourage, the groupies, the band aid club of Detroit, Michigan… BABY!
My ego won’t let me give up all its secrets, but it does want to be acknowledged; that it has ALLWAYS been a huge supporter and promoter of the best local music scèné– and in its own egotistical way, has managed to showcase our finest publicly, on local television by ways of an alter ego some might refer to as Safety Girl.
But this is all it will allow me to dish…
New Years Eve 2009 in Ann Arbor will go down in history for me on way to many levels to mention… so here is the short list…
Holiday Inn, north side of Ann arbor, famous for its rocking night club– Guy Hollerins– can now make itself famous for a New Years Eve Blow out– that those partying it up in the nightclub tried to mosey on in to an all exclusive ballroom event!
For those who attended, $ 250.00 a couple –their package included:
Dinner, Drinks, (all night long) with a cozy Room to stumble back to! Lastly, most importantly for an event such as this, the décor and essential party paraphernalia gave it what it needed to be deemed CLASS.
Themed in a classic retro style for the evening– black and white!
Who else could introduce the evening with such style than the one and only Mr. Jesse Sinatra,
opening up– the coolest cats in my eyes, the Bluescasters
and headlining–
«Detroit’s Legendary Grammy Winning Guitarist» –Jim McCarty and Mystery Train!!!
No way do I have the money or a Bo with money that could get me in to this ritzy event. But my charm does pull some weight… hehe
The staff there were great, Dee, one of the bar keeps was a sweaty pie– even though near the witching hour he seemed to have lost some new year enthusiasm– and he made me wait in line, when I was getting shots for the headliner that night…
I was personally appauld — here Jim McCarty, asking over the mic for shots of José Cuervo for his band, and no one was getting it for them!
Me being me… took it upon myself to heed their PA request and went to Dee for support. Sadly, he did not see their request as important as I did, and sent me to the back of the line… lol
Anyway… all I can say is that this New Years Eve was something that kept me up to the wee hours of the morning– Did I break some rules… hmmmm
All I will admit to is having a much needed, grand time after a very long year in which I was forced to grow in ways I could never dream of.
Starting a brand new year in such a manner as I did last night– has put me on the right tracks and opened some doors for me that until then have been locked, nailed shut, and bordered up with a no vacancy sign tacked to my outer layer.
I’m sure I am not the only one last night who had some sort of New Year epiphany. It was all around me, you could see, hear, sense, and feel its force through the waves of energy that brought the house down!
Whoever the promoter was for this undertaking– I hear he was sick with the flu and could not attend this well thought out package– well I just want him to know it went off without a flaw!
Kudos to you my friend. My appreciation is in the form of this blog 5 *‘s review and short video recap of what went down behind the ballroom doors last night in my town, Ann Arbor.