Pei Wei

I used to love this place. When it opened years ago the food was fresh, hot and delicious. (5 stars!!!) I’ve been three times in the last year. Their quality of food has really declined. I’m sorry to say, but I’m not giving this place another chance to disappoint me.

I love this place. The staff are very pleasant and the food is pretty tasty. Their crab wontons and lettuce wraps are delicious and the sushi is pretty good also, although I wish they had more sushi rolls to choose from.

We got take out – our first time here. The service at the front was great – very friendly. The cooks, however, seemed grumpy and malcontent in general. The portions were small, certainly not worth the $ 10 a pop. And under-​seasoned. We should have just gone to our stand-​by Chinese take out place. Won’t be back.

I had gone in right before the evening rush. I ordered the Chicken Pad Thai but when my order arrived at the table, it was a Chicken-​Tofu Combo Pad Thai. I didn’t feel like sending back the order but that’s really poor customer service, if you ask me. The fact that when we walked in, the place was literally empty, I would think there would be minimal distraction in order taking.

Great, courteous and polite service. Food was delicious and the cashier even suggested a smaller portion for me (I didn’t know that was available and always end up taking home over half my dish)

I was introduced to this chain by my business partner. I had the pad thai which was average. I’ve had better but I would be willing to come back and try other dishes. Given the small number of customers at the time, I would have expected my food to have come a lot quicker than it did.

Stay away from this location. We ordered a chicken lettuce wrap, orange peel chicken, beef lo mein, chicken lo mein, and veggie egg rolls. The best thing? The lettuce from the wraps. It took OVER AN HOUR and the place wasn’t even busy. The lo mein tasted like it was cooked in syrup– even the meat had no flavor other than sugar. The orange peel chicken didn’t have any orange flavor, but you could taste the sugar… the food was horrible and yet it took SO LONG for it to get to us AND it cost us over $ 40. Don’t waste your time or money. I’d give this place no stars if I could, but I had to follow my conscience and hopefully spare others from this disaster by writing a review.

Great Mango Sushi tons of fresh shaved ginger, yum. Best lettuce wraps, huge portion and crisp fresh lettuce! Cheap Eats! Delicious!

Just like any other pei wei food and menu wise of course since they are a chain. Every time I have been the service has been good and everything comes out fresh and timely. I feel like they have changed the recipe of my favorite orange chicken, there used to be orange peel shavings in it and now I don’t get that, anyone else feel this way too?

Dirty, dirty, dirty! The tables were dirty and un-​bused and the floor wasn’t any better. We ordered our food, but despite the fact that there were plenty of 4-​tops available, we couldn’t sit down b/​c all of them were covered with the remains of other’s meals. We finally got a table bused (and I had to dry if off with napkins from the drinks bar) for our party, but the rest of the 4-​tops stayed covered trash for the entire duration of our meal.
The food was good, but it was hard for me to really enjoy it with the state of the dining room. As a person who’s experienced with restaurants knows, cleanliness of a restaurant is a reflection of the food safety standards of said restaurant.
I won’t be back.

I really like the concept of this place-​fast fresh Asian inspired dishes that are custom designed. And the food itself is pretty darn good-​especially compared to other fast food choices around.
The (serious) downside is an overriding sense of mismanagement – problems with orders, confusion, and an atmosphere I can only describe as giving up…
I suspect this is a terrible location-​the Saladworks a couple doors down just closed and I got the same impression of having given up the last several times I was there.
And, believe me, I am going to miss those salads… sigh.
I hope they can keep this going – and I think with some management involvement and maybe some advertising to bring more customers in, it could be a major asset in this area.

I went back and forth between 1 – 2 stars for this place, but then I thought, if I am even considering 1 star, it’s probably only worth that.
We had a party of 6, each of us ordered meals separately and paid separately. This part was the best experience of the night.
Out of 6 ladies, 3 of our entrees were wrong — either the completely incorrect meal or some portion of the meal was improperly prepared compared to what was ordered. I had the veg/​tofu thai dynamite. What in the world is the story with this tofu? It is unrecognizable as tofu or any soy based product I am aware of. I thought it was mushrooms. The texture, even for tofu, was very odd and not appealing in the least.
Not to be a stickler, but I specifically ordered a vegetarian dish without snap peas. Not a huge snap pea fan. Well, my meal was basically tofu, snap peas, some carrot slices and 3 pieces of broccoli. Definitely not what was listed on the menu.
At some point during the evening, a woman ordering take out was watching her meal being prepared by a person with no gloves on and she made a tiny scene about it, to which the cook replied, YEAH BUT I JUST WASHED THEM! *side eye*
I cannot see myself returning unless I am under duress.

Meh. That about sums it up. Meh.
I got the sesame vegetables & tofu. They deep fry their tofu or something. I didn’t realize what it was at first. The taste and favorable texture were lost. The sauce was not remarkable but the veggies were cooked well so I ate it.
Pros about pei wei: crab wontons are good. They have touch screen soda machines and two awesome flavors of fresh tea. I had some mandarin green tea. The service was prompt and friendly.

I love Pei Wei — Great Size portions — Great food — you can get sauce on the side — great drink selection. :)

Food is always fast and hot. Much better then other fast food asian chains. Basically same food as sister company PF Changs at a lower price.

We’ve been here a few times — eat in and take out — and it has good food that is reasonably priced. We were driving home and wanted something quick since we figured our 1yr old would want to get out of the car ASAP, so we ordered online while enroute and were able to pick a time when we thought we’d arrive. Timing was perfect and I didn’t have to wait. We ordered spring rolls, lo mein, and lettuce wraps that cost about $ 20 and were enough for 2 adults. We planned to arrive at 510 and noticed on the receipt that it was ready at 445, so they prepared it sooner than we requested. Parking for pick up is fine when it’s not busy, a bunch of 10min parking outside the entrance.

I’ve eaten at Pei Wei six times now so I feel I can give a well informed review.
When it first opened, I was pleased. The food was reasonably priced and perfect for mid-​week lunches and dinners. The service was okay, but I didn’t expect too much base upon the casual format of the place.
After a year or so there has been a noticeable decline in the food and the service. During my last visit. I had to wait at the front counter to place my order because there was no one there. After one of the cooks noticed me, they yelled in the back for someone to get to the register. I had to chose my table based upon which one had been wiped clean despite the place being almost empty. I was hoping to have a minute with the egg rolls I had ordered before the Lo-​Mein was served, but both dishes were tabled within 30 seconds of each other.
While I was eating I heard a few F-​bombs being tossed around by the staff despite the young kids seated nearby.
The egg rolls were a bit greasy instead of crispy and the Lo-​Mein was not as good as it had been during a previous visit.
It’s the service however that makes me not want to go there anymore. The staff just seems to be annoyed that customers are bothering them.
Pity.

Very disappointing. We ordered take-​away selecting Caramel Shrimp, extra shrimp and vegetables. Ginger beef also extra beef and vegetable. Dan Dan noodles, and the Chinese chicken salad.
On line ordering was easy and great, though it was not ready at the scheduled pick up time. What impressed me most were the very small portions. The rice or selected noodles comes in the bottom of the container and the entrée perched above it. Well, we pretty much got $ 13 rice entrees. I cannot imagine how small a small portion would be without any extra anything. The salad was tasty and fresh, the dan dan noodles were any thing but dan dan noodles.
Aside from the very nice reusable carry-​out containers, there really nothing to «take away» from this experience.

I’m baffled by the reports of bad food in some of the reviews. I’ve eaten here 3 times and each has been pretty delicious with a great volume of food and a good price. My sole complaint is the parking situation, which is horrendous because you have to go to the end of a long, narrow lot with no space to turn around if there are no parking places.
The eggrolls are really, really good. And the brown rice has always come out perfectly cooked. I’ve tried several of their different dishes and I’ve been impressed — definitely seemed to me to be up to PF Chang’s standard with the price of Panda Express. It’s my go-​to Chinese restaurant right now and I’m always pleasantly pleased with the dishes… if I can find parking.
Also, they take PF Chang’s gift cards, so if you want to stretch that buck from a present, here’s the place to do it!

Pei Wei is a lot like a Fossil watch
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When daughter comes home from college, we let her pick where we go out to lunch. That’s how we ended up at Pei Wei Asian Diner. It reminds me a lot of a Fossil watch. Modern, stylish, and gets the job done at half the price of a comparable Guess timepiece.
No complaints on the quality of the food which was comparable to PF Changs but at half the cost. Among the three of us we tried the Caramel Chicken Entrée, Chicken Teriyaki Bowl, and the Honey-​Seared Chicken Combo. Only complaint was they forgot about my wife’s order. By this I mean the cook forgot to make it.
They bring the orders to the table when they’re ready, not all at once so you don’t really know if one just takes longer. Daughter’s came right away, Then mine ten minutes later, Then 15-​minutes later comes my wife’s with apologies. This means I had shared half of my plate by the time hers came. Perhaps the problem was that there didn’t appear to be a floor manager checking on patrons or directing the kitchen.
Will we give it another try? Sure but daughter will probably want to go to Noodles & Company or Panera Bread in the interim. To my fellow reviewers I’d say: the entrees are $ 6 – 8, the place has a nice, clean atmosphere, and like a Fossil watch, it doesn’t try to be something it’s not.