Nextcare Urgent Care

I went in on a Sunday at about 12:30… used the online check-​in so I did the majority of the waiting at home. After filling out some pretty standard intake forms I only waited in the lobby for about 10 minutes and when I was taken back, she actually apologized for the wait (which I didn’t think was bad at all!).
For a living, I work in many different clinics around the country so I’m pretty critical when I go to the Dr for myself. I have to say, the office was really clean, modern, and spacious… emphasis on CLEAN.
The MA that took me back was polite and I felt comfortable with her right away. The PA was also super nice and easy to talk to openly. She went the extra mile to review my labs manually to ensure nothing was missed from running it through their machine.
For anyone weary of seeing a PA and not an MD, you should think twice… for most minor issues, I’d see a PA over an MD any day of the week. The PA here was fully competent.
To top it off, the clinic actually called me today to see how I was feeling and if I had any further questions… my regular doctor doesn’t even do that!
So needless to say, if I have a cold or any other minor issue, I’m choosing this clinic over my regular family doctor.

I went to NextCare on Saturday at 1pm. It was a really easy process. First, I called the 1 – 888 number to pre-​register. Then minutes later the NextCare facility at Edgewood called me to let me know my appointment time. I only ended up waiting for 5 minutes after entering the place and filing out the paperwork. Maybe it was because I was the only person in the waiting room. Once I was in the back I waited for 2 – 3 minutes to see a PA. The PA was very nice and professional. They were even kind enough to call me the next morning to see if I was feeling better.

Terrible, terrible, terrible. The staff was friendly, however, they treated me with a cream containing drugs I expressed I was allergic to in writing and verbally. This mistake was only caught when I EXPRESSLY asked if the cream contained sulfa drugs after the wound was already dressed.
Of course you can’t call them directly, and since they wrote my phone number wrong (but failed to check the forms I filled out, which had the correct number), it was a pain to get in touch with them. I called 4 times to get a radiologist report of my shoulder X-​ray and they kept giving me X-​ray results for my elbow and hand. The radiologist report they sent (pages 3, 4, 5 out of five) only contained elbow and hand X-​rays, despite the fact that shoulder pain was my primary presenting symptom.
The PA I finally spoke to on the phone was incredibly helpful and gave me instructions for care. I asked why the PA I saw in person didn’t give me instructions for care and she said that there should have print-​outs in the folder they gave me. There was only information for caring for a sprained wrist and skin abrasion.
If my arm was cut off, I’d rather sew it back on myself than go back there.

There were five of us waiting for the not very urgent opening time of 10:00 on a Monday, only to find out that the not very urgent doctor didn’t find it urgent enough to come to work. It’s sorta like the head chef not making into the restaurant. No one’s eating tonight! And no one is getting cared for at Nextcare.

Came here because I managed to sprain both my ankles at the same time (yes ladies and gentlemen, I really am that talented/​clumsy), and for some reason the urgent care next to me is inexplicably closed on weekends, which I thought was the entire point of these places. Anyway.
I called ahead of time to register, and first off, it took me nearly half an hour of driving around to try and find this place. The place where they have the sign makes it extremely hard to see, not to mention on their website it says they’re in building 1220, when no such building exists (they’re in building 1230 — I seriously almost had a nervous breakdown looking for building 1220).
To top it off, why in the world would someone put an urgent care on the second floor? Looking at all those stairs almost made me cry because I’m on crutches and all I could think of is «owwwwwwww no please god no» looking at them. Thankfully as I was contemplating running in front of a car and ending it, they called to tell me they were ready for me and they told me there was actually a secret hidden elevator. Obviously it must not be hidden enough, because someone peed in the middle of the elevator. :(
Well, despite the fact that I a) registered in advance b) there was almost no one there and c) THEY called ME to say they were ready for me, I waited for a good half an hour before I got back in the room. I arrived here at 10am, and I did not get out until 1:15 pm. That is obscene.
I found that, unlike most of the people on Unilocal here, people were very nice (held doors open for me, wheeled me to the room on a wheelie chair because the wheelchair was taken and they could tell I was struggling with walking, etc). But I just found the amount of time waiting was obscene. Not to mention I got out of the patient room with an aircast and pain meds, and for some reason it took them over FIFTEEN minutes just to check me out!!! Seriously? Why in the hell did it take so long??? And the place was EMPTY on my way out. There was no one in front of me, and therefore no reason for it to take them that long.
I doubt I’d come back after all that.

I never seem to get sick Mon-​Fri from 9 – 4 with 4 weeks advance notice. So I must admit Nextcare suits my illness or injury needs. The computers are great, but if you get behind someone who is sick AND cannot type it could aggravate you. So check in before you leave your house!
I live in Grant Park and I found out about this place from my neighbor when it first opened. Honestly they have always been really nice to us. I have recommended it to several people and they have all had positive experiences.
I have pretty much given up going to my primary care doc except for the yearly visits such as physicals. I have been treated for food poisoning to strep over the past several years and Dr. Nailer has been awesome. I think Nextcare is a much better option than the ER or waiting 3 hours at a primary care doctors office.

I cannot say enough how much I despise this place. I have an excellent primary care physician (
) whose clinic was devastated by last week’s flood. So when I got sick last week, I had no choice but to visit my closest urgent care facility, which just happens to be Nextcare at Edgewood. First, they don’t open until 10, so be sure that nothing urgent happens to you in the AM. I arrived just after 10, and was 1 of 2 patients waiting to see a doctor. The kiosk available for entering your symptoms and medical history seems like a great idea — that is until the only other patient has apparently never used a computer, and is coughing all over the only functioning one. They’re nice enough to put hand sanitizer next to the kiosk, but it’s still gross.
With staff outnumbering patients by at least 3 to 1, you’d think I’d have been out of there in a jiffy. As soon as the computer was free (after 30 minutes of Coughy McCougherson clacking and hacking away), I started logging flu symptoms, and was called back to see the doctor about 20 minutes after having finished. Yep — nearly an hour went by before I was seen by any medical professional, which gave me plenty of time to note some gross-​out factors in the waiting room (like the used kleenex strategically placed in one of the plastic plants… wasn’t put there by me or by the only other patient present, so I have to assume it had at least been there for a day).
I thought things would get better once I saw a doctor. But alas, it only got worse. Here are a few tips for any doctors reading this review: 1) do not walk into the room asking if «someone has a case of the ‘i-can’t-help-its;’» 2) once you begin assessing a patient, only a more urgent patient should take priority — don’t take a phone call in the middle my exam, and then come back and tell me that the administrative part of your job overwhelms you; 3) even if it’s true, no doctor should ever tell me that they «can tell by looking» that I’m not sick. If I’m at the doctor, I clearly do not feel well.
I could go on for days about how impersonal the staff was, and how I left feeling worse than when I came in. But I’ve probably made my point. Feeling a little under the weather? Skip Nextcare and go next door to RuSan’s. Sushi and sake will cure what ails you much better than this place ever could.

I’m never going to Nextcare again, no matter how sick I am. My experience at the Edgewood Nextcare was absolutely horrible. I went on a Sunday only because my normal doctor was not available, and I was seriously about to cough up a lung. It was the middle of the day, and I was the only person there. Not one person in the entire establishment smiled at me or even treated me as a person. I signed in, and then had to wait in the lobby for thirty minutes even though, as I said, I was the only person there. When I was finally put back in the waiting room, a nurse came in and ask me a bunch of questions, all while managing to not look me in the face. After she left, a different nurse came in and asked me the same questions, and I still wasn’t getting any eye contact. When the doctor finally came in, she was just as unpleasant as the nurses that preceded her, and she asked me the same questions as the two before her. Do these people communicate at all? Finally, I was given antibiotics, more because I think they were just ready to rush me out of there rather than because I needed it. All of this cost me 200 dollars, even though I had insurance, something they failed to mention to me when I first checked in and gave them my insurance information. Had I known this, I definitely would have held out til Monday to see my normal doctor.
And believe me, that is what I’ll be doing from now on, no matter how close to the brink of death I feel like I might be.

We have, unfortunately, gotten rather familiar with this Nextcare Urgent Care facility in the last few years with issues ranging from fevers that won’t drop, to cuts that need stitches, to vertigo, to a sprained back (I am one of the klutziest people I know). They are very nice, knowledgeable, and most importantly OPEN AFTER HOURS WITH NO APPT REQUIRED! Though we have had to wait for significant amounts of time on occasion, the care is always top notch and fast, once you get into the back. I wasn’t aware they allowed you to fill out forms online from home (see Nikki K’s review) but I do appreciate that at least when you fill out the forms at the office they have you do so via a terminal set up in the lobby that remembers your general information from the last time you had to go there — thus saving you major amounts of time when you’re already … inconvenienced enough. All in all a very positive experience, given what they’re there to provide!

Once upon a time, a TV fell on my face. Yes, you read that right. The TV came off where it was mounted on the wall and fell onto my face. BAM!
I had a gash on my face so I drove myself over to Nextcare. Unfortunately, they didn’t have small enough stitches to sew up my face (boo!), so I had to go to the emergency room (where they just super glued my face back together, anyway). However, I really appreciate that they told me that if they used the stitches they had it could leave a big ol’ scar on my face (Yay!). They were prompt and kind and didn’t laugh too much when I told them what happened.

Starting Wednesday I noticed my eye was kind of puffy. Ivan S. may have noticed that night but I hoped my bangs would cover my curiously puffy eye. But my eye became more swollen by the day after that.
Fast forward to Sunday. I look like Sloth. Despite my Google searches saying it’s a sty (or stye?) and nothing but hot compresses would cure it, I listened to my sister who said to go to the doctor because two eyes are better than one, and I might have a flesh eating disease in my eye, blah blah blah (she’s crazy yet effective.) So I figured it’s better to be safe than sorry and decided to have it checked out at the Nextcare I had noticed in the Edgewood shopping center.
I went to the Nextcare website and filled out my medical info before I went in, so I got to rockstar past all the people in there, which was a plus! It was so much better than filling out the paperwork in there with sneezy kids around you and waiting for ages.
I got to see the doctor rather quickly and she said immediately that I had a sty. So since I have never had one before it HAD to be a serious mama-​jama that blocked my eye from all vision, possibly keeping me from the Unilocal Christmas party as I do not want to scare my fellow Unilocalers away… ahh I digress.
The staff was funny and cool, the doctor was nice and knowledgeable, and if you sign in online you can get in almost immediately (or else I was lucky for once.) So overall I had a good experience here and would recommend the place for a minor emergency on your regular doctor’s off-​hours.
My only beef (and that’s with me) is that I paid $ 130 for the doctor to tell me the only thing I can do… is use hot compresses.

Dr. Wyatt is a fantastic doctor, and has been a huge help to us. Very knowledgeable, kind and concerned.

I’ve never had a primary care doctor. Why? Well if you must know, my mother has a weird doctor phobia. She’s a nurse. Go figure. Anyway, we were brought up on «urgent care,» so I’m strangely comfortable with that system — basically, you feel sick, you go there, and otherwise you have no relationship with them whatsoever. The other bonus is that they don’t expect you to make appointments in advance and they’re generally open some evening and weekend hours.
Several things to note about my experience:
1) 8:00 AM — 8:00 PM hours on weekdays, 8 AM — 4 PM weekends.
2) no wait at 4 PM on a Tuesday afternoon, but about a 30 minute period between check in and being seen by the nurse.
3) computer kiosk check in. This is good and bad, as they ask you TONS more questions than they otherwise would, but your answers are directly uploaded.
4) the doctor’s manner was a little strange. that’s the best way to put it.
5) the visit itself was thorough, efficient, and generally helpful. however, the follow up has been pretty bad — they don’t return calls, and don’t do what they say they will.
As for cost, I have awesome government insurance for one year only, so I didn’t even have a copay. They take a bunch of insurance plans (listed on their website), and if you don’t have insurance, they have certain «discount programs» (also listed on their website).
So if you’ve got a bug and want some quick treatment for it, I think this is probably your best option in Atlanta. Maybe not the ideal approach to medicine in general, but hey.