Coach

This store has the worst customer service. I walked into the store with my grandmother and we were greeted at the front, but that was about all the service we got. We had come in to buy a few purses for a trip she is going on next week and as we walked threw the store no one even asked us if we needed assistance.
We were in the store for a good 30 minutes without anyone helping us or even saying anything to us at all. There were about 8 sales associates on the floor and maybe 3 other people besides us in the store shopping (so it was definitely not busy).
Once we picked out some items we wanted to buy we headed towards the registers and this very pushy women comes up to us and grabs the bags from my grandmother and walks them to the counter. I knew what she was doing… she wanted the commission, but the way she did it was so obvious and irritating. No one had spoken to us the whole time, but now that she saw we were going to purchase something she ran up to grab the items to have rung up under her.
Her name was Ju Yin, and I am definitely writing to corporate about this store… I was so disappointed. We would have bought more if we had someone actually helping us.
I would give 0 stars, but the app doesn’t allow me to. The prices are really great at the store… too bad the staff is not.

I came to this coach store to buy my mother a purse for mothers day recently and What happens next was unreal!!! I’m holding the purse I originally was going to purchase untill me and my fiancé was looking at another purse we spotted that goes well since she travels a lot on buisness. While comparing the two, a young lady by the name of barbie walks up and says… can i help you, and i said sure. I told her we are indecisive on which purse to go with, so she asked Who is the purse for? I say my mother, then she bluntly said… well This purse is more for a professional woman, I don’t think she would be suited for that!!! Then she says. oh I’m not saying your mother isn’t professional. after she thought about the discriminating words that came out her mouth. I called cooperate and filed a complaint. Will never go back, and coach has the wrong person representing their store.

I shop at both the coach men’s and women’s factory stores quite often in Rosemont and love it.
I prefer the mens store over the women’s due to the leather items and things that are not in crazy colors.
Of all the coach factory stores I have been to, I would rank this one the highest. Don’t get me wrong, I have had good experiences at other coach stores but I just enjoy the Rosemont stores and the sales folks. They are very nice and helpful. Not only are they very knowledgable about their products, they are always great to give a suggestion, to point out special items, will look in the back for other merchandise of interest, sign you up for special sales and also, they do not have a problem calling another store to find something that you want. This is a tall order but they do a fantastic job.
Also, they remember you if you frequent the store. They have helped me get some awesome items. I’m a fan. Keep up the good work folks!

I love shopping at Coach there mens Bags and shoes is what I enjoy buying the most. I was taken care by a nice guy named Mark. His customer service was excellent he went above and beyond answering all of my questions. He has made me want to come back after the holidays to purchase more Items. Keep up the great work and continue to employee amazing staff members like Mark.

I’m obsessed with coach but it’s normally out of my price range. This outlet let’s me get things for the same price as no name brands. The only problem is that everyone else loves coach too. If you go on the weekends or during Christmastime expect to wait in line to get into the store.

I just wanted to let you guys in on something that I just found out recently while taking my wife to the Coach Outlet Store.
There seems to always be a sale going on. She got like 50% off an item that was already at clearance price. It was like getting 80% off that item. We were really excited that there was a sale going on, so we bought two purses. But, the thing is, there’s always a sale.
Sometimes they will stop people from going in at a certain time (it varies when), just to build up a line outside… Making everyone there think there is some special event going on.
I use to walk by the place pretty often and always wondered why there was a line at 7pm on a Tuesday… this is the reason. To Hype!
Not to say you shouldn’t buy something from there, just wanted everyone to know the secret. If I would have known we might have only bought one purse and not two.
Also, customers here be good to each other… there’s no reason to get crazy or rude with somebody just because it’s a sale. I had a couple try to bite my head off when I picked up a wallet near where they were standing. It’s an open store and anyone can look at anything in there, so just relax in here.
So be prepared before you go in here.

My mum likes Coach. One of my gfs has loads of their stuff. I’ve never been into Coach though. Clothes Mentor has a crap-​ton of Coach, but it’s better just buying new from here.

I have always, always found incredible deals at this outlet and I am not even a fan of Coach products. When I am looking for a leather bag, this is my go to place. I went in the other day and all of the clearance items were an additional 40% off plus an additional 50% off that price! The sales prices are cheaper than lower end regular goods.

There was a line to enter the store. I guess it’s common. On one hand it sucks waiting in line, but on the other hand, the store is less full. A lot of other stores get ridiculously packed, along with the tight layout it’s a pain to get in and out. So this was kinda nice.
I like this place because it has a lot of options and it’s fairly cheap. I think. I don’t know what the normal prices are, but they seem to have good % off deals. So I’ll just go with that.
I usually get into line soon after entering and tell my wife she has to pick something out before I get to the front. Usually she has no problem making the decision and it saves us both time!

I purchased a leather color block off-​white/​yellow Coach Factory bag online and I noticed a sizeable scratch on it. I called the Coach Aurora store yesterday to ask whether I could do an exchange at their store. The associate said they would be more than happy to exchange the bag for one in store. Satisfied, I set for Coach Aurora yesterday evening with my damaged bag, original tag and receipt in hand. Once at Coach Aurora, a store that I was already very fond of, I was greeted with an «entire store on sale» handout. Being sane as I am, I had no choice but to shop. Dillan (Assoc.) approached me in the expected friendly, genuine, Coach way. In fact, I was looking for a very specific type of bag — Dillan searched high and low for something that might fit the bill, bless his heart, but, unfortunately, the search goes on. As I continued shopping, Amanda (Assoc.) approached me. She was likewise very amiable and supplied instant answers to my questions. I showed Amanda my bag and stated I wished to exchange it. She regretfully informed me my bag is available online only and I would be unable to exchange it for the same one in store. How disappointing!
Alas, at right about 10:00 pm — closing time — I was ready to check out (I was never once pressured to wrap it up; on the contrary, everyone was friendly/​helpful until the last second). Dillan dutifully led me to the last open register, and I asked him about the Coach leather moisturizer and cleaner. He explained both to me. Sold! I mentioned that I would use the moisturizer on the wallet I was buying my mother. Maria (Mngr) overheard and offered to moisturize, wrap and box it up. She showed me the wallet post-​moisturizing, and I was tres impressed! While we were on the topic, I took out my bag and asked Dillan whether the moisturizer might repair the damage. Dillan wasn’t sure, so he asked Gabby (Mngr). Gabby frowned at the bag and frankly said the scratch was beyond anything the moisturizer could alleviate. Woe is me! Dillan then went to the back hoping the same bag, in a different color, might be available; lamentably it wasn’t. What more could have been done? Everyone was working away and otherwise being pleasant and helpful to me, the last customer of the night, when…
«Hey, look at this!» Britney C. (Assoc.) had a big smile on her face and was holding a brand new leather color block off-​white/​yellow bag — my bag! I almost fainted. We all collectively rejoiced. By the time everything was said and done, it was nearly 10:30 pm.
You see, not only did I receive top-​notch customer service — the associates and managers that I had the pleasure of working with clearly went above and beyond the call of duty — but I also found some amazing bags at amazing prices! Loyal customer, anyone? Why, yes! Right here!
Again, thank you to everyone involved — Gabby, Maria, Amanda, and my superstars of the night, Dillan and Britney — I am forever grateful for your determined efforts to help one solitary customer. Kudos, Coach Aurora!

Oh, Coach, you’re so pretty. I just can’t quit you!
It was time to update my purse! I had specific needs in mind, and Coach managed to meet them all. On this particular trip, I *only* walked our with one bag, but on my subsequent visits, I have been known to get a few items. But this time, I put myself on a budget :)
This was also the first time I have ever had to wait outside the store in order to get in. I was the 10^th or so person in line, and it really only took about five minutes, but I will definitely make it my first stop next time – not just get-​there-​when-​I-​get-​there.
They always have really good sales and I have never experienced a problem with the customer service at this location! I can’t wait to go back again!

I’m not an outlet mall superfan nor am I a Coach addict, but I accompanied my Coach addicted companion to the store in search of yet another Coach bag to add to her ever growing collection of leather goods. On a Friday afternoon the store was packed yet manageable with ladies lured in by the «take an additional 50% of handbags and 65% of clearance» sign hanging in the window.
A nice selection of marked down Coach bags (both fabric and leather, with and without that giant, repetitive C pattern) and good customer service (appreciate the staff walking around with price scanners so you aren’t forced to do mental math while shopping), this store was surprisingly a good shopping experience. Scored two leather bags and paid less than ¹⁄₃^rd the MSRP on each of them.
If you love Coach then this IS the place for you. I imagine the weekends can get crazy, so would recommend shopping during the weekend. The lines move slo-​wly, primarily due to impulse shoppers who get a bit crazy and purchase enough handbags to outfit their local girl scout troop.

My name is Carol and I am addicted to Coach. For me, the outlet is a great chance to get something at a fraction of the cost as a full retail priced store. Yes, there is stuff here that’s obviously made specifically for the outlet and will never see the inside of a retail store but there has been some stuff that is over stock or last season’s merchandise that is no longer sold, so it goes to the outlet. I like to hit the clearance area. Its 50 percent off the lowest price and if you get lucky, they are handing out coupons for an extra 30 percent off when you walk in.
I never experienced the horrible customer service that a few of the other reviews mentioned. Everyone who has helped me had always been very nice and accommodating.
As mentioned before, this place gets crowded, like Disney on spring break. During the holiday season and 3 day weekends (think Presidents Day, Memorial Day, and Labor Day) there will be a line out the door just to get in. Its up to you to determine if the wait is worth it to you.

This place in insane! Waiting in the January cold outside in lines that go as far as the eye can see! Well, not quite that far, but still the lines outside just to get inside the store are long!
When visiting a few days ago, we waited in the roped off area for about forty five minutes. It could have been worse.
Once we were inside, we didn’t feel rushed, but there is so much to look at. Take your time and take advantage of the deals. There are plenty of them!
There are a ton of employees working here just waiting to help you find what you’re looking for. This was a definite plus.
I paid about one-​third of the retail price. I couldn’t be happier with my find! I wouldn’t hesitate to shop here again. I’ll just be sure to wear a heavy coat, hat and gloves in the winter.

Pros —
*Nice store layout with wide selection of handbags and accessories.
*Good prices. Standard discount is 50% off MSRP and they usually have some sort of coupon promotion going on. Expect to end up paying ¹⁄₃ of listed prices — (e.g. a $ 300 Coach handbag for $ 100).
*Generally good service — they are very accommodating with boxes and gift receipts.
Cons —
*This place gets insanely crowded on the weekends. People stand in front of every display making it hard to get to what you want.
*There is sometimes a line out the door during peak hours. Waiting outside a store in below freezing temperatures is not fun. They claim that it’s for fire safety. In any case, it is great free marketing for them and not so great for customers who have to wait.
Overall — Great place to get a nice gift for yourself or others at a good price. For the best shopping experience, try to avoid peak hours and weekends if possible.

My mom and I make our annual pilgrimage to the Aurora outlets when I’m home, and we always pop into the Coach store.
For reasons that escape me, the store is always jam-​packed. Sure, they hand you a 20% coupon upon walking in, but the merchandise is not extraordinary, and the prices are pretty damn close to retail. My mom has had better luck scooping up goodies here than I have (think scarves, umbrellas, etc.) and I’ve only ever gotten a wallet and wristlet.
I don’t think either of us have ever bought a bag and probably never will — the designs are old and unremarkable, and the bags have been touched by a thousand people by the time you get to them. No, thanks.

So, if you are in the market for a new Coach purse this is definitely the place to go!
I did my research before going here.
I want to address the issue of the «outlet» model purses.
A lot of the purses sold here are a special «coach line» that are cheaper in price.
They are just as pretty, great quality, and great selection. The staff at the store are honest about the which line the purse are from, and are incredibly helpful with any questions or needs you might have.
However, I personally prefer the regular «Coach» line, so lucky me, they also sell a smaller selection of those.
These are typically purses that did not sell fast enough at there regular store.
I was able to find some great purses at 40% discount. Not only that, they had a sale of 30% off the day I went.
It was great!
But be warned, on sales dates, the store is incredibly busy!
Happy Shopping

If you’re going to buy a Coah bag for yourself come here, instead of spending tons of money at a regular Coach store. I’ve only been here twice, but found great deals so far.
The first time was on Black Friday. It was madness in there, but I walked out with a purse and wristlet for $ 100. This time I came to buy a wallet for my mom. Only $ 45.
They didn’t have additional coupons the day I went, but I’ve seen that they usually do. So look out for them!

Went on the weekend during one of their regular 30% off everything coupon sales and it was a madhouse. For crowd control, they had people waiting behind the velvet rope outside and only let more people in as other people left the store.
Overall, for a Coach Outlet, this location is very small. They have all of the men’s items in a separate location down a different corridor and it was completely deserted.
What they should do is get unit that is twice as larger. Put the men’s stuff in one corner, and have almost twice as much room for the ladies stuff. That’s the way they do it in other locations like Las Vegas.
I couldn’t find anything I liked and left. I almost never leave a Coach Outlet empty-​handed, so that’s telling you something. Oh, and it was nearly impossible to find a parking spot in the mall lot… it was packed!

I could never bring myself to pay full price for one of these bags, but I do recognize that they are well made and can be quite useful. Some designs leave me baffled, but every now and then I fall in love a little bit.
From what I could tell, none of the bags have defects. They are probably just surplus and/​or from previous seasons. Nothing wrong with that. My friend tells me a majority of the products are made specifically for the outlet, which kind of defeats the purpose…
Love the bags — hate the shoppers. So many shoppers that this store has to have a line that is watched by employees and security guards. I’ve heard that heated arguments take place on Black Friday. Nothing so crazy happened the day I was there, but you had to claim your bounty before someone else snatched it. I’m not a claustrophobic person, but after ten minutes I needed to pay for my goods and get out. It was all too much excitement.
Everyone gets 20% off of their entire purchase. The discount jumps to 30% if it is over $ 250.