Michael Kors

I was here a couple days ago to purchase a bracelet as a Christmas present. The staff did an excellent job helping me pick up the right one. The girl that was checking me out was so rude! It would’ve been a great experience of I had a different check out girl. The day I went there was 40% off and then an additional 20% off.

I loved my time here at the stores. The sales associates were so friendly (given that they spotted me and knew I had I get a watch) and attentive, I couldn’t ask for more. I was happy to purchase a watch that was on ‘sale’ for $ 169 which I googled later and found to be over $ 250 –so I’d like to think I got a deal :/​not sure if it’s ‘in season’ but I’m already in love with my purchase!

So I like Michael Kors but am not obsessed with it as other people are. They had a wide selection of wallets, sunglasses, and other accessories. I didn’t buy anything because I think it’s a bit too pricey for me but my sister swears by it. Worth a shot.

Amazing customer service today and yesterday. It was such a great experience to shop at the Micheal Kores outlet store today and yesterday. All the lady’s where supper nice very friendly and helpful. There great customer service made me come back with friends to buy more stuff. Continue to employee more amazing staff that have great personality and go above and beyond in customer service.

Ok so I seen the bag of my dreams however I was hesitant to purchase it at my local outlet store (Edinburgh Indiana)! After back and forth with the hubby I bit the bullet and it was sold out at my local outlet store so I called around and the Chicago premium outlet store (171 miles away) had my dream satchel in stock and ready to ship!!! I spoke with an awesome young lady Nicole who was extremely patient and aware of all things Michael Kors, due to me not knowing the name as well as having a very vague description of the satchel «I would die without» she was able to not only identify my dream satchel she was also able to enlist her manager Allie who was more than willing to ship said beautiful satchel to me!!! I received my «To Die For Saffiano Studded Satchel» in two yes 2 days! The staff at Michael Kors Chicago outlet deserves a round of applause! Not only are they personable they are also customer driven, and let’s be honest who wouldn’t like to spend money with honest, respectable, trustworthy friendly girls? Sheeesh thanks again ladies your dedication to the Michael Kors brand has not went unnoticed! Xoxoxox
P. S. Thank you Tory!!!

Worst Customer service ever!!! I went with my boyfriend excited to finally get my very first MK Handbag and the employees were just a complete mess… they didn’t care I was there, and not to mention the other customers that also decided to just walk out. My BF got upset and he said I rather buy you a tons of Coach handbags than dropping my mny here… and he did!!!

Had quite a negative experience at this store, and have observed many other customers unsatisfied here.
First of all, their prices aren’t all that great. I can do just as well or better at a department store when they have those 20% or 25% coupons or when items go on clearance. The prices here just aren’t that competitive.
I’m not sure if they manufacture products especially to be sold at outlet stores or if it’s the items that are leftover from their regular stores. They have quite a bit of stuff that I haven’t seen in department stores, which could be both a positive or a negative.
The MOST IMPORTANT thing to note here though, is their HORRIBLE customer service. I have been here a handful of times, and nearly every single time there is another upset customer. Once my mom bought a handbag to show me since I wasn’t living at home, and I decided to go with another MK bag. We came back to return it (tags still on, purse was never used!) and they said they would only offer an exchange or store credit. This was NEVER mentioned to my mom at or before checkout. That same day, there was another customer complaining because she wanted to return something she bought within the last hour. Ridiculous customer service. I would recommend shopping somewhere else. I never again bought anything from this store.

I had the same experience there today. It was my first time walking into that store, and none of the employees acknowledged me. Some looked at me, but no «hello, how are you, welcome to our store.». I did have one employee help me pick out a wristlet, but I had to approach her first. I’m giving 2 stars only because I liked their bags. I always shop at the Coach outlet. It is always packed but they are much nicer and don’t look down upon you like they do at Kors.

The store manager Rachel is wonderful! She has helped me with an exchange situation that was not easy, but was willing to listen & help me out as best as she could. What great customer service, thank you again!

WORST customer service EVER. This store should be ashamed to hire the staff it has.
I was just in here today, not more than two hours ago, and will NEVER let this store have my money. I’d rather pay full price for a Michael Kors handbag than step into this store again. There were more than a handful of employees in that store and only ONE other customer and they all saw me walk in, didn’t say «hello»…nothing. Ignored my existence, even as I’m standing right in front of them they try to pretend that I’m not there. How do you get off treating customers that way? HOW CAN YOU AFFORD TO!!! This store was practically empty on a very popular shopping day clearly they’re not doing all that well. I saw two purses and two wallets I was interested in for my sister and myself but I was so disgusted I just walked out.
I headed down to Coach, which I suggest you do as well, and dropped $ 500+ on some purses and wallets. Coach is always packed every time I go and it’s not just that their purses and accessories are cute, it’s that they treat their customers well. I will be writing to corporate about my experience at this store. I’m absolutely furious, no one deserves to be treated in such a manner.

I love micheal kors brand. I have bought about 10 – 12 bags from Aurora outlet store.
When I visited the store couple, days back I was really disappointed with the customer service.

Very disappointed! Bought the Hamilton Tote only to bring it home and find out I paid the same price as I would have in the regular Michael Kors store. I immediately returned the handbag so that I could receive store credit and go buy the «real» Hamilton Tote from the regular store.
Very disappointed in the prices!!!

I like MK handbags, I have been to a few locations. The selection here is pretty average, nothing ‘to-​die for’. Whats worst is — the attitude of the manager. I was past my 21 day return policy, and had called to make sure I was able to still do it, if I ‘upgraded’ my purchase. So the store manager first refuses to do it, in spite of the fact I had called the store. And then when she does finally honor the phone conversation, talk about having serious attitude. She was so rude. 2 stars off for that. Too bad MK, I won’t be back. Cole Haan and Coach both have wider selection anyways,

I mean, I love Michael Kors. I’m kind of a cheap bastard, but I will not hesitate to drop a fat dime on a good handbag. My style is kind of (KIND of, I said… she can wear some weird ass stuff) Carrie Bradshaw (minus the $ 500 Christian Louboutin heels that don’t come in my size anyway!!) — a little couture and a lot vintage funk.
I’m not so crazy about the fashion at MK but the accessories are gaw-​geous! Boots, purses, wallets, etc. etc. I went in looking for a nice wallet to go with a lemon yellow leather purse I have and it was no go on Texaco. I could only find a mustard one.
Yeah I’m shallow, what you got to say about that, eh?
Anyway, service was nice and friendly and not at all pushy. I will be back, MK… I WILL be back!