Greyhound Package Express

Destroyed the contents of two boxes. Boxes were clearly labeled fragile. The box itself was destroyed gaping holes with contents visible. Even the scarce greyhound staff (who do not answer the phones) said uh call us tomorrow if anything is broken. Ya think? Then I asked to fill out a claim form (guy had no clue what that was). I called the 800 number. Hauled the stuff back down there unnecessarily only to find out he thought id paid to have it delivered which I didn’t. Claims examiner said not responsible. Shocker. Do yourself a favor. Pay the extra money to ship with a real cargo company. You’ll thank me. DONT USE THESE PEOPLE!!!

Okay, I was nervous about using them to ship some heavy boxes to Austin after the so-​so reviews… but the price is right. And if you use
it is even cheaper. There is no customer service but it is the same thing as Greyhound but cheaper.
As long as you do not over-​pack your boxes, and tape tape tape them really well and write fragile on fragile things and it doesn’t have to transfer too many times, I think you will be okay. The San Jose and Austin offices were great. I would do it again.

Excellent experience today. Joe worked with me and went above and beyond with my two giant boxes. I had a small child in tow and he made it easy for me. Greyhound got 2 large boxes here in 3 days even though there was a 3 – 10 day period for it. No traffic issues even at a 3:30pm pick up. Will definitely use in the future when trying to send something fast and inexpensively.

My stuff has not actually arrived yet so I will update my review regarding the delivery later, but I can confidently give this company 2 stars based on their terrible customer service.
I placed an order on
because it claims to save me 60% if I ship 5 boxes or more. My order for 6 boxes (250lbs) came out to be 228.50, which is about $ 30 cheaper than the Standard post USPS. about 1 hour later, I received the labels via email.
When I drop-​off my stuff at the station around 3:30 pm, the greyhound people told me they cannot find my order in the system and had to contact customer service. I waited about 20 mins to realize that their system has been «messed up» over the last few days. They told me I can take the stuff back or leave it here and they will call me when it’s done (didn’t say when).
I called back the next day at around 9am they said they still couldn’t process it and asked me to call back at noon. I called 3 times and finally someone picked up the phone and tell me to wait a minute. All I hear is a woman laughing and saying random things with people. Then they hang up on me. I called again and the staff says he is processing my stuff now, and it’s likely that I chose the wrong drop-​off time (which I didn’t) when I placed the order online. (Yea it’s my fault now…) I told them to email me a copy of the receipt with the tracking number when it’s available but they can’t do it. :/​He promises to call and give me the tracking number. Oh well, we’ll see…
I think next time I would rather pay a bit more and go to USPS.

I know the local Greyhound bus station/​service gets a lot of flak, perhaps rightly so. I haven’t traveled long distance on a bus since I was a little girl… The local Greyhound Package Express, however, has met my needs and expectations when it comes to shipping oversize items. It you order the likes of vintage furniture online, they are probably the most economical means of shipping. How quickly you receive your item depends on bus schedules and space in the luggage compartment, so if speed is your primary concern, another method of shipping is advisable. They have yet to break or damage an item I have purchased, however, and they are always prompt to call when it arrives at the Austin terminal. You are responsible for picking up your item at the station, but the value you get for the money makes it worthwhile.