IHOP

I hardly go to this IHOP (I35 and slaughter), but I was invited to join a family celebration. That being said I can not stand this place because every time I come here there is always so much wait time. (for example. This time, we had a big party so we understood that there would be some wait time, now that being said. We get there early we write down our name, some other parties do the same about 10 min after, (a party of 6 and a party of 4) after an hour of waiting they call the party of 6, 2 min after that they call the party of 4. O.k. So you’re thinking they were seated far apart… Nooo! they sat both of the parties in the same section! When they could have seated us (party of 10). Now, we still had to wait longer. Finally after 15 minutes they call our party only to tell us they have to sit us separately. They had 2 separate tables set up. There was one table right next to one of our tables that needed busing, so we asked politely, «can you clean that table instead and slide it together with the other one so we can all sit together please?» They said that they couldn’t because busing it would take another 15 minutes. Oh no! I grabbed all of the plates placed them on the other table asked for a towel and cleaned it myself, we all slid the tables together and were happy.(which only took about 3 min))I hardly could believe it took them so long to put 2 and 2 together to sit us. Now if you still want to go to this particular restaurant, go on Sat or Sun and ask for Cristian, he is an awesome server, he made us forget about how bad we were greeted. I give him 5 stars! Good luck.

I love love IHOP but I hate waiting. Today we had to wait 45 minutes :(the service and food is always always good! Red Velvet pancakes are the main reason I come here!

I tried really really hard to find one thing I enjoyed after giving IHOP yet another chance for the sake of my children. I like the fact that they removed the old, dingy, stinky and stained carpeting and put new linoleum on the floor. The service sucked a bit more than usual as the young waitress rolled her eyes and sighed after having to rewrite my disabled son’s pancake order for a second time because he was having a little bit of trouble making up his mind. That’s after telling us there was only coffee to drink and she couldn’t wait for us to make up our mind because she had «a lot of other things to do like clean the empty table next to us» and mind you that there was no other people waiting to be seated. What is going on in this world? If I were to ever be a waitress, I’d pray daily that I could show common courtesy to my customers. The food was mediocre and the marshmallow roasted hot chocolate had neither marshmallows nor was there any roasted anything. If you have children that want pancakes… drive in the opposite direction! Fast!

Much better service then my last visit. On christmas day none the less. Congrats maria on rocking your tables out on such a busy shift

This is my second time ever at IHOP and I wasn’t impressed at this one at all. The waitress we had must have been new because I told her I needed a few minutes to decide and she disappeared for 10 minutes and didn’t come back until she got another customer in her section. When my husband went to order, he asked for the turkey dinner, since it’s Thanksgiving and all. She thought he meant the turkey sandwich, so I had to point out on the menu what he meant. Our meals came with side salads, and besides the fact that it took our waitress almost 5 minutes to make them, they were just lettuce, tomato, and onion. The main course was pretty good, the turkey wasn’t too dry, the potatoes were seasoned just right, but the broccoli could have been cooked a few minutes longer; it was a little cold and still semi-​raw. My husband was still hungry after his meal, so he figured on getting some pumpkin or apple pie. Much to both of our dismay, they don’t even have pies for the holiday season, just pumpkin spice waffles and their usual desserts. The food was good and they weren’t that busy, so the two stars are all for the meal and not for the service.

I don’t often go to IHOP but when I do it usually is great, but my visit this time was dispiriting. My friend and I went to eat here this morning for a quick meal before work. After waiting 20 we still didn’t get served or asked if we wanted any drinks, even after my friend tried to get their attention. We left crestfallen and hungry, and waisted our time trying to eat here. It wasn’t even busy at the restaurant and some of the waiters were standing around, so it made no sense why no one talked to us.

Stopped in for some evening breakfast. About 15 minutes after placing order of the signature breakfast specials, the waitress comes back to the table to tell us they did not have any batter mix for breakfast. Took that long to figure out they don’t have batter at a place known for pancakes! Doesn’t end there. Go back a few days latter and had to leave after never getting waited on. Will not be going back again. You might get lucky and have a good experience but who wants to gamble when you’re hungry.

I don’t know what it is about this place that just makes me feel sad. The pancakes are pretty good, so we can usually look past the ok service and dirty floors. But today we went and our service was really terrible. Our server seemed annoyed and you could tell she really didn’t want to be there. She didn’t say anything when she dropped off our check and then didn’t give us anything to sign it with. And when I looked around most of the servers appeared miserable, they mainly had teenagers working. I know serving is tough, I used to serve, but you only make it worse by making everyone miserable around you. Take care of your guests and they’ll take care of you, that’s the way I always saw it. It sucks because IHOP has pretty good pancakes but this location always seems frantic and like they just can’t keep up with the number of guests they have.

This place is horrible it’s the worst that I’ve seen don’t come here the waiters don’t have anything to do but walk around. They don’t clean the tables it’s all dirty they invite the family, sit and talk to them it’s all not professional at all you will definitely have a bad service. HORRIBLE MANAGEMENT!!!

So much gossiping instead of serving customers. Horrible management during day shift. Food was bland and way too greasy. I’ll never go back.

Showed up at 6:30 with a friend for some pancakes. Was greeted at the door by: NO ONE! Us two and another group of 3 were waiting in the entrance and were completely ignored by the staff. Two servers walked by and didn’t acknowledge us at all. My friend was pretty upset and after around 5 minutes of us waiting, went on a hunt for someone to seat us. The response that he received was, «we are short staffed!»…with that, we waited another few minutes with the hopes that a manager or different server would greet us. Nope. The group of 3 huffed & puffed and left. My friend eventually wrote them a sweet love note, left it at the host area and we took off. We saw two staff members outside while driving away. I guess that is better time spent for them instead of helping paying customers. Oh well, we’ll go to Kerbey for pancakes next time!

My husband and I went into the ihop in south austin there was 15 – 20 min wait, what I didn’t understand there were so many empty tables so why were ppl waiting??? then to make it worse there was no one attending the front, bad service and bad customer service. don’t neglect your customers and smile it might help.

Not very clean at all! There was trash on the floor in front of the hostess stand and neither manager picked it up after walking by it a dozen times. We were told it was going to be a 10 min wait, after waiting 5 min with 4 open tables visible my husband pointed one out to the host and he sat us. It was painful for him to interact with us!
The food is mediocre, and the bathrooms are NASTY!

If you want breakfast to go, don’t bother trying to call it in. Whenever I try to phone in a breakfast order, they either don’t answer the phone or I get put on hold to be forgotten. If I get someone to take the order they get it wrong. So I usually have to come in person to place the order, but last time they still got the order wrong. Hopefully they get it right this time.
They get three stars just because the service is excellent in the evening, when it’s less busy, and the food is always good.

Me and my boyfriend come here about once a week for breakfast. It’s cheap and good quality food! You have a huge menu to choose from and can get anything any time. We leave stuffed every time! And have never had a bad waitress! Also, good red box next door!

The IHOP at Slaughter and IH35 has HORRIBLE management. I get busy… but when the manager can’t even pop her head out to tell the 3 parties waiting she’ll be right with them… When couples 1 and then 2 leave without any employee even acknowledging their presence after 7 — 10 minutes of waiting, there’s a problem. After 12 mins an employee stops for 2 seconds, just to tell me it will be about a 15 — 20 min wait and the manager admonished them for even talking to us. I was floored!

This place is always busy in the morning but the wait isn’t that long at all. They serve you right away and dnt take forever to make your food. Food is delicious! My husband and I always get breakfast sampler with waffles covered with berries. I definitely will come back and eat.

I stopped here at 1am after a long flight so when we arrived we were all starving and ready to pig out. We were seated immediately. The waitress was super nice and the food was came out quickly. I ordered the Waffle meal. The chef made a small mistake on my order but quickly fixed it. I appreciated that.

My husband he like IHOP so much, everyday he want go here, he want drink cherry blackberry lemonade, they have good food the guy his name Keith he do very good work.

I had late dinner at here yesterday with 3 others of my family members.
The waiter that served us was very friendly and helpful. Always speak with a smile. Meh even helped us to take picture with my iPhone. Haha !
However, the speed for food serving is slow. We waited for quite a time before we get our food.
Food were great tho ! Worth the wait.
We had
— seasoned French fries
— breakfast plate
— Italian chicken pasta
— sirloin plate