Thundercloud Subs

I go here all the time. Never had a bad experience.
Chick with green hair is always super nice.
Blonde guy is super cute that works nights.
Food is good.

I love Thundercloud. I’m probably at this location twice a week. They’re always friendly and fast. Typically they even know my order. I’m very happy there’s a Thundercloud so close so I can shove food in my face hole when I’m at work starving.

What the heck guys! This location is the worst!!! Chick with green hair do you even know what customer service is? If you hate us so much get out of the service industry while you still can! How hard is it to be polite and not a meanie head? If I want avocado just give it to me. Don’t judge me or make a deal about how much harder I’m making your job. Also I’m not a rude person but if you’re going to look at me like a fat ass for wanting a brownie instead of chips… Look in the mirror first next time. You made me feel crapy for what I wanted to eat after a 80 hour work week. If I want to eat a brownie leave me alone I work really hard. You are a meanie and I don’t like you!!!
Only go to this location if you’re looking to be made to feel bad about yourself and your eating habits!!!

We have been looking for a good sub shop in the area and this place seemed promising. Upon looking over the menu and placing our order, the female employee with green hair was extremely rude. She interrupted us multiple times while taking our order and was screaming at us with each question about how we’d like our sandwich made. After being screamed at for 5 minutes, we sat down to eat our meals and left immediately. Extremely rude employees to the point other people were apologizing for our experience.
Upon returning home my boyfriend and I spent the night in the bathroom getting sick from this places. I will NEVER come here again after the terrible customer service and getting sick.

Before I explain my strong dislike for this specific location, let me put this out there first: I am a dedicated Thundercloud customer and have been since my first weekend living in Austin 7 years ago.
But this location needs some help. Badly. They have terrible customer service, which I have tolerated because I love their sandwiches & this is now the closest location to my new house. Enough is enough, though. My husband and I went in today for sandwiches before a road trip and the gal making our sandwiches must’ve been having a bad day. She was curt and rushed us, even though there wasn’t a long line. My husband asked for «a whole pickle, speared» and they forgot it, then gave us one spear and charged a buck to get the other 3 spears to make a whole. Fine, I’ll pay an extra dollar. But she promptly turned to the next customer and said «sorry for the wait, they didn’t get their pickle & it was a fiasco». Lady– we were STILL standing there. I crossed out the tip that I always leave at T-​cloud.
Insult to injury– half way out of Austin on our road trip and I discover my sandwich is missing meat. And I didn’t order the Veggie Delite!
Please spend a little time training this location on customer service. An «Austin Classic» shouldn’t be so rude.

Love thundercloud, always the most interesting staff and such delicious subs.
Only complaint about this location is that the dudes working seem to be allergic to the food prep gloves. Never seen them wear them, so that’s kinda gross but whatever. Still tastes good.

All those years of listening to angry music and wearing constricting jeggings has taken its toll on hipster folk at this joint. A few too many picks of the ink gun perhaps? Dunno. Shitty customer service. Sandwiches are on point and damn near works of art. I am far too mainstream to be treated with respect by the employees here but I keep going back for the sandwich porn.

Why does your staff hate me so much? Can they just tell I’m an invading Californian? Do they hate fat white girls as a general rule? They all look at me like my presence is hard to bare.
I mean, I love your blue hair and tattoos. What’s the deal? Are you judging my girly office wear?
At other locations, I sometimes feel like I’m not cool enough to be there. But here, it feels like they are all horribly depressed, too stoned or they just hate ME.
The sandwiches are good though.

Went in today they managed to get all of my sandwiches wrong except for one. Its like they ignored everything I said. didn’t find out till I got home, kind of disappointing. tried to call and let them know but the phone was busy. I didn’t want a refund or anything like that I just wanted the manager to know that my order was way off. They put mustard on my sandwiches when I said not to, they did not give me my wheat bread like I requested, they forgot to put the peppers on one of my sandwiches as well etc etc.

Horrible customer service, charged me to get a different mustard (I order honey mustard every day at my normal Thunderclouds that I go to and have never been told that’s an upcharge), rang me out before I was even done ordering and then told me to write the difference in the tip, Etc. I eat daily at Thunderclouds on Manchaca and they get 5 Stars hands down. This place ought to go do some training down there.

I’ve got nothing but love for this location. The best location ever closed its doors over ten years ago (RIP 24^th Street), and there are about twelve others constantly battling over second place. This one is in the running. I’ve called in and picked up, called ahead to eat there, and just showed up unannounced (that one’s their favorite). Everyone is reasonably cheerful, ready to feed me, and I can’t say I’ve ever noticed anything lacking in the hygiene department. Some of the other Unilocalers may have just been served by a bad element…

Eh. Went in here for my first meal of the day and it was okay. My sandwich was quite sloppy and soggy because the lady drenched it in avocado. I got the austin club with thunder sauce. If the sandwich was more equally spread out with sauce and everything I would’ve enjoyed it. But as I ate the sandwich, it was too overpowering of one thing and it wasn’t balanced. If they could work on that, their place wouldn’t be so empty.

Hit this here this afternoon, same as all the other TC subs in Austin. I got a lot more meat though! A bit smaller in side than most, but not a prob as there is outdoor seating.

Here’s my order: Veggie Delite on wheat bread, usually hummus instead of cream cheese, no onions or sprouts, add 2 nada chicken patties. It’s heavenly. I have no idea what the nada chicken patties are made out of but they’re delicious. Everyone there is always super nice — a bit confused by my order, but nice nonetheless. Hands down, my favorite sub place ever.

Great local chain with favorites such as the Austin Club Sandwich.
I hit these guys about every week. I really like the Austin Club and the Roast Beef with Avocado but just about everything I’ve tried is great. The staff is real laid back, but the drive through moves pretty fast so don’t be discouraged if there is 3 or 4 cars ahead of you.

Thank you to the hippie who forgot to put the turkey on my turkey sandwich. I realize that you are most likely high, but please get your shit together. I did not want to be a vegetarian on this particular day.
At first he gave me shit for the choice of cheese I wanted, which I never usually even get cheese on my sandwiches, but this particular day I wanted American. «American,» he says. «so you’re going with the vegetable oil today,» «Yes, I want my cheese to be orange and fake today,» I said. Thanks for judging.
Then after I gave him specific instructions: turkey, avocado, lettuce, lots of tomatoes and T-​sauce, he insisted and putting bacon on it. «Why not?» he said. «Bacon is delicious.» «Yes, bacon is delicious, but I don’t want any today.» And then after he wrapped up my sandwich, he yelled out the wrong order to the dude at the cash register calling it a «California Sub» and I had to remind him– «No, there’s no bacon, remember? Just a turkey with avocado.» Goodness, gracious, get it right.
And then, 20 minutes later after I’m way long gone from that part of town, I open my sandwich and much to my dismay… it’s an avocado, lettuce and tomato sandwich. No turkey in my turkey sandwich. I guess he was so distracted by the bacon that he forgot the turkey. So I called the place and talked to a guy who said he would give me a free turkey the next time I went in. UGH.
Oh, and this place is also super hard to find, all tucked away in a tiny corner of a shopping center, but they do have a drive-​through.

I had the same experience as another reviewer noted. The place lacks basic hygiene rules. They handle all the food with hands, no gloves.
One guy took a slice of cheese and ripped in two with his hands, instead of cutting in, to avoid using a knife I suppose.
I don’t know how you can rate the food when basic hygiene is ignored so obviously.

It’s T-​Cloud. If you can get a better sandwich, you didn’t get it in Travis County. Hadn’t been to this location before and the quality was equal to all the others. My total time to walk in, order 1 sandwich, pay, and walk back out the door wasn’t more than 5 minutes at 11:45am. Sweet.

«When I’m really hungry and I want something good,
I go to the Thundercloud in my neighborhood.
The sandwich makers are friends of mine ’cause I’m in there all the time.»
Oh, that little jingle really describes my experience with this particular location. I frequent this location because it’s close to work and home and it has a drive thru. That’s a big plus on days when it’s rainy and I forgot my umbrella. Although I’m not *really* friends with the sandwich makers, they are super friendly and do remember me. I think once I even invited them to my party. They couldn’t go because their manager was taking them to dinner for getting a perfect score on their secret shopper thing. As far as the food, it’s just a local sandwich chain. Some sandwiches are better than others. My personal fave is the Roast Beef and Avocado. This is my favorite location.

LAME.
First of all I love sandwiches, and even though people in Austin have a hard on for any place that is locally owned. THUNDERCLOUD SUCKS. I don’t care how many pot smoking creative writing majors they have behind the counter that can chat it up about Kerouac while they make your sand witch! Would it still be cool if the sandwich was filled with shit? There are better locally owned places.