Jiffy Lube

All I needed was a standard oil-​change.
Off the bat, when I was attempting to pull into a parking spot at this location, I heard a loud yell from the garage area. I whipped my head around and saw a JL employee waving his hand to me and signaling me, as if to drive near him. He then yelled to me again, as if I were a dog, and I proceeded to change direction and pull up to the bay.
He was very impatient, spoke too quickly, was pretty rude and told me to wait inside as I handed over my keys. Once he came inside, he gave me the typical spiel of what kind of oil-​change I needed based on my mileage, replacing the air-​filter, tried to add transmission service, blah blah blah. The price out the door was literally twice as much as most of their competitors that I have done business with. That was with a coupon.
If they would like to treat people with respect and stop robbing customers, they would probably get more business. Just not mine.

This store is the worst They failed to fill my engine with enough oil and refuse to help with repairs. Then blame oil consumption within 600 miles of it destroyed my Crank shaft. Will never go back there ever you could not pay me to go back.

Took my sti here and they were rude and told me it was gonna take 15 mins 30 mins later I Google other oil place and they had one on oak street …

I gave them a second chance this time around, but I will not give a third. Last time I was here, I waited over an hour for a simple oil change. There were 5 employees and 2 customers that time and they were playing instead of working.
This time they were busy and the guy (Nelson) told me it would be 15 mins until they could start on it. I told him no problem because I’m dropping it off and will be back in 2 hours to pick it up. It is a company owned fleet vehicle, so it needed an oil change and tire rotation. I showed him the service chart from the glove box. Nelson says, «no problem, we’ll be done with it well before 2 hours.»
When I get dropped off to pick it up, I notice my car is parked unlocked and with the windows down. Not only that, it’s parked up against Calofornia Ave which has heavy pedestrian traffic during lunch hour with Taco Bell being right next door. I ask why the windows were down and my car left unlocked and one of the employees said, «Oh, we were watching it.» No one working there was in a place where they could keep an eye out on my unlocked car while they’re supposed to be working on other cars. They were all inside the bay working and/​or acting like they were working on other vehicles.
I didn’t have time to argue or issue a complaint with management, so I go to the counter and the girl starts to check me out. She tells me all they did was change the oil. I ask about the tire rotation. After she finally comes back from checking with Nelson she tells me they didn’t rotate the tires. This is 2 hours and 15 minutes after I dropped the car off and only 2 vehicles in the bays when I came to pick it up. They told me it would take 5 minutes to have them rotate the tires. They charged me $ 24.95 and I had to wait another 20 minutes.
I won’t be back to this place and I hope I save others time and $$.

DO NOT GO HERE!!! Can I give lower than 1 star? I came in for an advertised oil change of 24.95, and they tried to charge me 42.99. HMM. Trying to make a quick buck on a young possibly naïve female??? Here is the WORST PART BY FAR. Less than 2 weeks after I went in, the tire pressure light went off in my car. They had not even checked the tire pressure as they had told me they had done. Then, my car wiper fluid light goes off the next day. Did they do ANYTHING??? NO!!! The next week, my cars maintenance light came on, and I had to go in and get an oil change!!! Needless to say, I went elsewhere. I would NEVER EVER visit these people, they should be reported through the proper channels, which I will be starting with at the better business bureau.

Well I went in and got my oil changed. And air filter changed. The attendee was very helpful and gave me a discount.

They are very professional and perform their job with a smile. Quick and efficient. Waiting room is ok with a coffee maker and clean bathroom. What else do I want, oh yeah their rate seems to be very reasonable too. i have come here multiple times and most of the time happy with their services.

So far nothing is the same as the other location in Fresno. They just had me pull the vehicle in and I gave them my work truck paperwork for them and he said «ok, go inside and wait».
Only me and another person are here and I’ve seen about 5 workers. And it has been 30 mind already. The one in Fresno would of talked to me already and signed paperwork. They would of had my tires rotated already, oil change done. They would have gotten it done quick if it was just 2 people getting work done. People here don’t look like they wanna work, they are just here for a paycheck.
I won’t be stopping here again. And I don’t recommend coming here. This is why I personally don’t go to Jiffy Lube. Other locations provide cold water to drink in a refrigerator. Not here. Water fountain.
Is this chick working or just getting a check to play on her phone. All I’ve seen her do was pull my truck forward about a foot. Then back to her phone. With all the people here you would think that they could double team some of the work to get people out faster.

I ended up at this Jiffy Lube after the 800 Oak Street location informed me they did not have a filter for my Chevy Silverado. (How do they consider themselves an oil change facility without having filters for a full size Chevy pickup?) Anyhow they changed the oil in my truck, cleaned the outside glass, and vacumned the floor. More than Teeter’s does– they would check it off the list without doing it. I would probably come back, not too sure.

I have to say that after reading all the negative reviews, I was really going to travel to Fresno to get an oil changed by a different Jiffy-​Lube. I have a fleet vehicle and use JL every time I need an oil change. This crew has impressed me with their kindness and professionalism and great job they did on my car. Although there were only two cars/​customers in the building when I arrived, they did everything they were supposed to. In addition, they re-​opened my vehicle hood after parking it. When they walked me over to my car, they showed me the oil level was full along with the other fluid levels. The cashier Gina is not only a recepionist/​cashier. In between cashing out customers she is cleaning the exterior windows on every vehicle that has come in. She has done this on five of the cars while I am writing this review. The actual oil changers are now two cars deep in every bay and are all hustling to get their work accomplished quickly. I AM GLAD I READ THE NEGATIVE REVIEW BECAUSE IT HELP ED ME KEEP MY EYES OPEN BUT ALSO PROVES THAT PEOPLE AND BUSINESSE’S CAN CHANGE.

I was with Jiffy Lube for years. Today they lost me as a customer for good. I live in LA and have been using a jiffy lube down there-​regularly getting the $ 35 signature change. Today, I came to this location with a $ 15 coupon to use-​meaning that I would end up getting a $ 20 oil change, and that would have been awesome! Instead, the guy that checked me in misunderstood me some how and before telling me the total «supposedly» had the technician already start on my car. I ended up getting charged for a $ 60 oil change! The receptionist was the only person who understood and tried to help me, she was very sweet and apologetic. She even called a manager in asap. I said «what are you going to do to fix this? Otherwise, you remove me from your computer, I’m never coming back.» This happened all while a little line of people were behind me. I’m glad they heard. All he would do for me was give me $ 15 off the $ 60 change I didn’t ask for. They lost me as a customer for life. Wow… I’m still pretty shocked and disgusted. Learn how to run a company idiots… minus the super sweet receptionist!

I stopped here half way through my trip to Vegas to get an oil change. I had the worse experience ever! I told them I just wanted the basic oil change, they said it would take 20 – 30 minutes. An hour and a half later they come inside and tell me I need some better synthetic oil or whatever and that there was no oil left in my car. It would be $ 20 more. Fine, whatever, but I need to leave soon. I asked them to check the air filters. They came back in and told me I didn’t have any air filters where they needed to be and gave me a price. At this point, I didn’t have the time to wait around any longer and told them I would get it done later. BTW, during this time, I had to wait outside the entire time because the lobby was infested with cockroaches crawling over my feet. (It was over 100 degrees). Finally almost two hours later, they call me to the desk and pay. The lady starts speed reading through the list and I catch that it says my oil was full. I told her to please bring the screen back up. She sighed and did it. I told her that they told me my oil was empty and thats why I needed the nicer oil. She said… oh probably a mistake. Okay. So, are you paying attention to my car or not?
I finally get into my car and realize they didn’t put air in the tires like they said they would. So, I waited another 10 minutes for them to drop what they were doing on the cars that came after me and put air in my tires. After they put the air, I realized there was a part of some sort on the front seat of my car and I asked them to come take a look at it. The guy came over and tried to fit it back in place where he was checking for my air filters.
I finally get on the road and the part falls out of wherever he put it and I have no idea where it goes.
I am never going there again! What turned int a 30 minute (at most) oil change turned out to be over 2 hours standing in the sun. No thanks.

Great customer service. They open my doors, walk me inside, offer my coffee, not too pushy on their upselling, walk me to my car, show me the dip stick level after the oil change, overrall, very satisfied!
It honestly would’ve been a perfect 5 star… but…
I took me 2012 Honda Civic here on this last oil change. A rep told me they highly recommend I purchase a cabin air filter. They said it would cost about $ 39. I expected this, because they mentioned how dirty mine was on my last oil change with them. I told the rep how dirty is it?
then the rep tell me «Oh, you dont have one, its missing. Its not there. You’re supposed to have one…»
Ummm… wow? I don’t touch anything on my car. I went to this location on my last oil change and they told me my cabin air filter was dirty and I should replace it, and even showed it to me. Now its missing, not even there?
The last rep who pulled it out must’ve forgotten to put it back in… I hope accidentally and not maliciously.
My mind was racing on how I should address this issue, and staying calm. I just told myself to forget about it, this would be a battle I could not win. I could never prove that they accidentally took my cabin air filter.
Normally, I would’ve purchased the cabin air filter from them, but I don’t want them to reap from their mistakes. I will get the service done elsewhere.
Honestly, they do have great customer service though. Im not a high maintenance customer, but I do enjoy how they treat customers. Its just a 15 minute oil change place, but all this door opening, giving coffee, and walking to car thing makes me feel like I walked into a Ritz Carlton.
Shame, really wish I could give them a 5 star. Maybe I will go back and see if they can make up for it.

I pulled up to bay and before I could turn the engine off I was being greeted by an employee who offered me a price sheet. She asked me to turn off the engine and leave the key in the ignition. She walked me inside and offered me a cup of coffee and a seat with a view of the television.
There was a small flatscreen suspended on the wall showing a college basketball game. The same employee came over to where we were sitting to have us sign papers; it was nice not to have to get up and stand at the window to complete the paperwork. They have two main Oil Change packages; the basic one for $ 24.95 and an extended service one for $ 39 where they check and top off all the fluids. I opted for the more extensive one since it’s been a while since my last service and I drive the hell out of my poor little car with constant road trips over the Grapevine and up to San Francisco.
Unfortunately for me, after 20 minutes of waiting they checked my car and told me whoever did the previous service (the local VW dealership) had over tightened the plug and they were unable to service the vehicle for liability reasons. They apologized and said that I needed to take it somewhere that could rethread the plug and sent me on my way no charge. All the employees were very friendly and apologetic that they were unable to service the vehicle.
I applaud them for not trying to service it themselves if they knew it was beyond their capabilities, but subtracted two stars because the place I ended up getting it serviced told me that VW recommends synthetic oil on my car (I Googled it and they were correct); had Jiffy Lube gone through with the service they contracted for I would have had the wrong oil in it. It’s possible that a person with normal driving habits could have gotten away with regular oil, but the way I drive my poor little car into the ground I have to be conservative and stick with manufacturer recommendations.
Oh, and the oil plug was fine, it was just sticking a bit.
Five stars for excellent customer service, 1 star for almost putting the wrong oil in my car, 3 stars for being honest about their ability to perform the service on my vehicle.
If you’re driving a standard vehicle, they’ll do a great job servicing it. If you’ve got something nonstandard… well, I guess there was a reason I was having the dealer service it.

Low tire pressure indicator on our car. Place tires bought from closed Sundays. Thanks to the great young dark hair man with shaved head for taking the time to check & add air to one tire. We are on long rroad trip & you saved our Sunday. Highly recommend this shop.

Super fast. No fuss. Usually my oil change location. Recommend this place.