Fazoli’s

good food. but the service lack customer service.

I like Fazoli’s, always have. Their pasta is good, the pizza is good, and the bread sticks are fantastic (and very unhealthy). My favorite is their Chicken Broccoli Penne and their Penne with Creamy Basil Chicken. However, you can’t go wrong with the Ultimate Sampler.

A friend of mine and I wanted Italian food that was at a relatively decent price. The restaurant where we wanted to go in Maplewood was closed for good just recently and didn’t find out until last night when we were going to go there. The other Fazoli’s were we were going to go was closed for good, too. Both of us were freaked out a little that two place where we go regularly are closed.
After reading some reviews and some different comments, we decided that we would go someplace else but that place was too crowded so we went to this Fazoli’s. We weren’t sure if we wanted to go here. but we did. It’s set up like all of the Fazoli’s where you order at the counter and then they bring the food to you at your table.
They have made significant changes; everything used to be in plastic like a fast food place but not anymore at this location. They serve it on china type plates that are oven safe because our food came out to us probably directly from the oven or broiler. There are metal knives and forks and not plastic. It’s a major improvement over how they used to be and feels more like a restaurant and not a fast food joint. Their numbering system makes it easier to find you when they bring the food to you; you don’t go get it anymore like it used to be.
The food has improved considerably and it tasted a lot better than the last time I was at a Fazoli’s.
Overall, they have made some good improvements to it and it’s much nicer than it was before.

For a drive-​thru Italian place this was A-​OK in my book. Their salad was a joke though, honestly, a joke. Brownish iceberg lettuce that was visually lacking. The pasta and breadstick were pretty great! This won’t be a daily dining experience but it’s fast, cheap and easy so I’ll be back peridically.

This is not the real Italian food you may think of. However, nonetheless, it is decent food when you are in a hurry and you need a meal. When you don’t want to cook or travel too far to eat a decent meal, this is the place.
The desserts are best to me and the sandwiches, well sandwiches are what they are here and they are not bad at all. I have nothing bad to say about Fazoli’s it has always been a good cheap family place to eat at and yes they take short cuts on the food, but that is what it is a chain restaurant and they are good at what they do.
The thing I like, the customer service, this makes the food better to me, even if it is not the bomb… diggidy…it is decent, wholesome food with great customer service and that means a lot to me. I would rather eat here than at McDonald’s.
You have enough of a variety here that you can enjoy yourself eating her 2 – 3 times a week sometimes if you like pasta and close to Italian themed meals as possible.

Always satisfied with the service here and would urge anyone who hasn’t been to Fazoli’s to pay them a visit.

Food is great. Restroom was NASTY.

Great food as always with a new twist. Just short of full service. You still get your own drinks but they serve your food, take the plates and are constantly making rounds to clean the tables. Dishes and silverware are upgraded as well. Essentially you get fast food and great prices with sit down service. It is a great balance.

Visited this Fazoli’s location for the first time in a very long time and I must say that the food there is still awesome! I usually order the Sampler Platter each time I go, but this time I decided to try the Twice Baked Lasagna and I was very impressed with it. This will be a dish that I will order again. Also, I hadn’t had a really good Turtle Cheesecake in a very long time and I remember Fazoli’s Turtle Cheesecakes being very, very good. I ordered the Turtle Cheesecake and it is still as good as it was the very first time I tried it. Great food and the atmosphere was also excellent. The dining room attendant who was working the dining area on the day I visited seemed as if she was really enjoying her job working there, always asking the customers if their food was okay and if they needed anything else. You can find many places who have waitress who really enjoy their jobs. I got my order to go and really liked the fact that they give you a number and have you go have a seat and they bring the order to you once it’s ready. Before, you would have to stand at the counter and wait for your order. I like the changes they have incorporated.

I heard the manager say that Fazolis is using STL for their test market in several changes they are making. I love the changes!
Changes like real silverware, plates and cups. They redecorated the inside of the restaurant, the colors are lighter. They started a number system and bring the food to you instead of you walking back up to the counter after the pager went off.
I’m guessing the food hasn’t changed, but I had never ordered just plain ravoli and meat sauce there before. I did today and I was impressed that it was so hot I couldn’t eat it! To me, their food is mediocre in temperature, so I was glad to wait a few minutes.
They also had someone offering breadsticks, which they used to do and I had not seen in forever.
Fazolis has re-​gained a customer, here’s to keeping the changes!