Dolce Vita Espresso

I have a Jura ENA4 that is about 5 years old. It started developing a minor leak under the machine. I checked with the US distributor but they charge a flat fee of around $ 400! I found Dolce Vita and Matt through a Google search and am glad I did. After speaking with Matt, it became clear that he is knowledgeable and passionate about espresso machines. I shipped the machine on a Wednesday, he identified and fixed the problem on Thursday and shipped it back on Friday. Great service and great price!

Great service. Jura Capressa will have you believe that ONLY they can service their coffee makers. Most service shops we called also gave us that answer and would not work on the machine. Matt does work on them, has a parts inventory and through experience knows the tricks and special configurations required to make these machine function smoothly. He works from home so call to make an appointment. Our machine was repaired and cleaned in less than an hour — we dropped it off, ran an errand then picked it up for a bill ¹⁄₅^th of what Jura quoted to repair our Impressa S9. They are great coffee makers made by another company in Switzerland, distributed by Jura with a somewhat ‘odd’ and monopolistic business model so you need to get creative when seeking repairs. You can trust Matt at Dolce Vita to be that guy.

I have a Jura Impressa c5. But dug a broken jura impressa x90 out of my brother in laws garage. He said i was welcome to it if I could fix it. I called Matthew and explained the problem. He was over in less than 24 hours with the problem fixed. He also gave me some valuable insight on my c5, adjusted the grind and offered tips. For example: do not adjust the grind unless it’s in mid cycle. Maybe I knew that before but forgot. Anyway, thanks Matthew! Great job. You are the bomb on high end coffee maker repair. I’m forwarding your number to my brother in law. And I have it saved to contacts. The other reviews were right on. He offered solid insight. And doesn’t try to upsell unnecessary services.

Mathew responded quickly to my call. He diagnosed that the used Jura F9 was not worth the money I paid for it. He charged very little for the diagnoses. Very honorable and knowledgeable guy. Highest recommendation!

Matthew is awesome! He had to order parts for my Silvia, but called as soon as they came in and had it fixed in a couple days. Had an additional problem come up after I got it home, and he fixed it for free, and it works like a champ again! Highly recommended, and will not hesitate to use him in the future. Thank you SO much, Matthew!

I did extensive research… so you don’t have to… If you need a repair on your high-​end coffee machine… look no further… you can’t do better than Dolce Vita Espresso. I wasn’t sure why my Jura ENA3… stopped working… turns out I had a clog. I Emailed Dolce Vita Espresso and got a response in minutes.2 hours later my Jura was fixed and working great again! The price was good and I wasn’t over charged. Matthew didn’t try to up-​sell me. I am extremely pleased to find such an honest guy that did an excellent job getting my Jura working great again THANK YOU!

When our Jura Capressa machine stopped working after 7 yrs, we were not prepared to spend $ 2,000+ on a new machine nor a repair bill of $ 400 – 500 from Jura. There are only a few local service repairmen in our area who service these machines. I came across Dolce Vita Espresso in Burbank & Matthew repaired the machine within hours. We couldn’t be more pleased with the service. He was very knowledgeable of these machines & his rates are affordable. We spent less than ¹⁄₃ of what we would have spent if we had sent it out to Jura direct for repair. Thanks Matthew!

To have a local Jura repair shop in Los Angeles is a god send! Matthew repaired my machine and charged much less than places where I might have to pack up the machine and pay for shipping. I highly recommend calling Dolce Vita Espresso!

Matt did a great job working on our Espresso machine, and I really feel like he had our best interest at heart. We’re a busy café in North Hollywood. Dolce Vita Espresso completely redid our filtration system and they did a super job. They installed reverse osmosis filtration, which is totally maintenance free, which provides pure water to our espresso machine and is also completely expandable. They installed new gaskets on our Cimbali (ours had never been changed!) and they checked all my other equipment, and I’m so happy they did, I highly recommend them.

My JURA S9 of 10 yrs stopped working with an error 8 on Christmas day!!! I frantically searched for repair options in Los Angeles and Dolce Vita came up as the first choice so I emailed him immediately. To my surprise, Matthew replied to me within a few minutes and was extremely flexible on when I can drop off the machine to him.
I dropped off the machine in the morning of ¹²⁄₃₀. The evening of ¹²⁄₃₀ Matthew had taken the machine apart and knew that the error was related to the brew group and it needed a thorough cleaning. He called me multiple times that night informing me of his progress.
The machine is 10 yrs old and had never been cleaned. After a thorough cleaning, Matthew called to informed me that I probably need to replace the brew group and that it was a direct order from Germany. He would call back to keep me posted, this was late in the evening on ¹²⁄₃₀.
To my surprise, Matthew calls me up late ¹²⁄₃₁ NEW YEARS EVE and tells me that he rebuilt the brew group and everything is working ready for me to pick up and I no longer needed to replace it. Even better, after all that cleaning, rebuilding, he’s sticking to the same price originally quoted.
Matthew is truly a professional and is committed to his craft. His customer service and communications are top notch! I am soo happy to have my machine back! I’m also happy that I can support a local small business owner who is really doing an awesome service for us espresso machine owners.
I doubt I would’ve received anywhere near the level of communication and fast turn-​around for the repair if I had gone directly to JURA. Thanks Matthew and Dolce Vita, I am 100% satisfied customer!

5 stars for Matthew. He checked out my Gaggia Titanium and offered to descale it properly. I didn’t realize he was by appt only, so I was grateful he chose to look at it after showing up unannounced. Unfortunately, the pump was blown, which was my fear after my own diagnosis. He called me back right away to confirm the problem, and to pick it up as he doesn’t open up the Gaggias. No charge! I spliffed the good man a little something anyway for his trouble. My mother-​in-​law loved that Brooklyn accent! Gave me plenty of options for repair here in SoCal, so I will likely get a new pump and see what happens. Thanks Matthew!

Fantastic service, my Gaggia Brera was not functioning correctly and Matt fixed the problem same day. Very reasonable pricing, well worth it. He also had a lot of advice to prevent the problem from happening again. I could not be happier.

Matt is great! He works very fast and his prices are very reasonable. I had some concerns about my machine and he told me to bring the machine right over. He ended up descaling the machine for $ 60 and giving me a new portafilter basket for free. I had the machine back in less than 2 hours. He has also been very helpful in giving me information about grinders and brewing technique so that I can get the most out of my machine.

I took my Jura S9 to Dolce Vita after sending the unit to the manufacture twice for repair. Obviously, the repairs were not effective as I continued to have problems. I called Matthew in the morning, dropped the machine off before lunch and had a call that afternoon that he was finished. Matthew checked it from top to bottom, did a full descaling, examined the brewer mechanism, boilers, etc. and made sure everything was working fine. He also gave me some wonderful tips to prevent issues going forward — very helpful and things I wouldn’t have known. These systems are too expensive to have these issues. Give Matthew a call. He does great work and is very reasonably priced. Coffee the next day was perfect!

Mr. Schwartz performed a quick preliminary troubleshoot of our Gaggia Titanium issue over the phone. The repair was completed promptly while we waited. Matthew worked around our schedule — at a very reasonable rate.

Mathew is amazing. Serviced and diagnosed my Jura Capresso C3000 Installed a new brewer group repaired the gear motor and replaced the steam hose fitting It works like its brand new. Could not be happier. Thank you Mathew!!! And at a very reasonable price might it add.

My Rancilio Silvia took a dive this morning and 4 hours later it’s back at home working like new. Thanks Matthew, I was so happy to find you. No hassle, no up sell, no messing around, only great service.

Hi, Matt and Dolce Vita Espresso installed some great filtration at my busy bistro restaurant in Glendale. He looked over my entire filtration system, made some recommendations and then installed reverse osmosis for my espresso machine and drinking (which my customer LOVE) as well as Omnipure Filtration for my ice maker and kitchen. Plus they just installed gaskets and screens for my espresso machine which works great! Dolce Vita did a great job and they did it quick, I highly recommend!

Mr. Schwartz is VERY knowledgeable in the lost art of espresso and espresso machines… our business bought a refurbished Brasilia commercial espresso machine that had MANY issues… Matthew came out after returning my call promptly and made proper repairs and adjustments to the machine even adding a water softener of his own design made specially for this set up which I had no idea we even needed… I’m happy to say our machine is runnin great and making excellent espresso… I highly recommend Matthew as your espresso machine guru!

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