Pizza Hut

My friend ordered food for us last night from here and it took them an hour and a half to bring the pizza. When the pizza man finally came the food was cold all of it and the pizza was incorrect. And I also got charge for extra cheese and extra sauce and didn’t get that either the pizza was really dry. So she called them and all they could do was remake the food or give me $ 15 credit so now I had to wait another hour to get some food that should have been here 3 hours ago. So when the new pizza came it was cold as well and still look dry I will not be ordering from there again. Very dissatisfied

This is a horrible place. We ordered a chicken supreme pizza and they brought one with Italian sausage. The so-​called manager there Cynthia wouldn’t give us the correct pizza and refused to even refund the amount. It sounds bizarre, and we were shocked too that she plainly refused to give us the correct pizza. They need more experienced people as managers and need to know that in this country there is a term called customer service. Please be aware that if you visit this place and don’t get correct order you may be on your own.

I just had the Stuffed Garlic Knots Pizza. This culinary abortion consisted of a pizza, surrounded by fist sized dough-​tumors. These tumors were, for all intents and purposes, little more than salt licks (although it would be animal cruelty to use them as such). I suppose I’m trying to say that the pizza was bad. REALLY bad. And 100% on par for the Carson City Pizza Hut. I won’t be ordering from there again, although I eagerly await the day they’ll be held accountable for the crimes-​against-​humanity they regularly bake up.

I so wanted to knock their chicken Alfredo but its pretty damn good and at five bucks, a damn good deal. Medium pizza and pasta for less than $ 11. Delivery has been speedy from this location also, usually less than half an hour. Counter staff are friendly.

Terrible! I’m not one for judging a place of business after 1 bad experience, it takes ordering a pizza three times and receiving a very late and very cold pizza each time before I take my business elsewhere.

Ive been here many times. I go to Round Table too. I haven’t had the slightest issue here. Food is always correct and the staff is young and helpful. They seem to hustle and work hard. Dunno what the problem reviews are about.

Ok so I am no where near a new customer to Pizza Hut, but the carson city store… Omg! It took almost two hours to arrive! When I ordered it they said it would be here in 50min!!! They aren’t three miles away from where I am. It too way to long, the food wasn’t even good. First impression is not good at all!

AWWWWFFFFFULLL. Have been here several times. But NEVER again. I got pizzas for a meeting today. Pizzas sucked. Service was EXCEPTIONALLY poor. Had to walk through the building for first ten minutes to find someone to help. Then later we got a scam robo-​phishing call saying we owed for the pizzas still & was saying to enter our credit card. The person that owns that place should fire everyone immediately & just bulldoze the place.

We were seated right away and asked what we wanted to drink, and you have to appreciate that. And we ask to have a few minutes to figure out what we’re going to order. Keep in mind the place was super busy (NOT) had to go to the register and remind the person that we were ready to have our order taken.
The pizza we ordered the Hawaiian pizza with hand tossed crust, hot and fresh from the oven. Skimped on the pineapple and ham, as we were eating our meal, our server kept visiting us and asking how everything was so I have to give her credit for good customer service!
The bummer was the salad bar was not in operation, I don’t recall seeing anywhere that it was closed during slow times or otherwise.

Damn! Just got off the phone & a $ 20 2 pizza special totaled $ 39 after all the hidden fees? Wtf? I don’t get it?

Ordered couple times maybe last year and always ended up with bad experience. First of all, all the employees looks like just some kind of teenagers, even the manager, where is all grown up people? and taste and the topping, geez it was always bad topping, only couple of this and that, really?
So i guess after all the same experience, never ever order from this place, they can’t serve a beer because there’s no grown up manager
This place really needs someone who can manage and control everything so they won’t be messed up because they always seems get panic attack while the place is busy.

Pizza Hut corporate finally got back to me and asked for my number so the manager could call me. I gave my number and specifically said that I was unavailable 8am-​5pm, Monday-​Friday. And then the manager called in the middle of the day yesterday… I’m not calling back and I’m never ordering from Pizza Hut again. There is a reason I did this electronically.

One star is too high for this franchise location. On Tuesday we placed an internet order for pick up, which they messed up. They offered us a $ 10 credit that we attempt to use. After calling in an order for delivery tonight at 7PM we were told it would be an hour and twenty minute wait. We gave them two hours before calling. After being placed on hold for 10 minutes we were told that they TOOK the order but failed to send it to the kitchen. They said they would then place the order, but there would be a 50-​minute wait!
We spoke to «Paul» the manager. At no time did offer to comp our order that they messed up after a two hour wait for dinner. During our conversation we asked if they were corporate owned or a franchise location. He said that they were a franchise. We asked for and received the name of the owner, «Sharo» in California. That was the last straw.
Like others that posted negative experiences with this store, I created a Unilocal!account just to comment. But unlike the others, I will be also contacting Pizza Hut corporate. Carson City will be best served if they revoke this absentee owner’s franchise. The inmates have run the asylum long enough!

This is my first review on Unilocal.I actually started an account to tell everyone about my experience today.
So, here goes:
I would like to start by saying that my girlfriend and I probably eat here twice a month and the service is usually great. In the 3 years we’ve lived here, other than my girlfriend discovering their salad bar being ridiculouosly bare sometimes (without warning and after they’ve already taken our order), we haven’t had a single problem… until today. I would also like to point-​out that we usually only go on weekday evenings or weekend afternoons. Today was the exception. We went in on a Monday afternoon, around 12:15pm. While being seated, the host (and I believe, manager) pointed-​out that any large 2-​topping was on special for $ 7.99. So, we ordered a large thin-​crust Hawaiian (without our usual addition of jalapenos) and stuffed «pizza rollers». About 30 mins later, and after numerous unsolicited «Sorry, we’re training someone new» apologies, an oddly nervous and twitchy server told us that our pizza had burnt and offered us free breadstix. I told her «no thanks», as our pizza rollers should surely be coming out soon, but she clearly had no idea that we had even ordered them. However, after a minute of confused silence, she told us that they would be coming out «right after» our pizza… the pizza that apparently burnt and had to be remade, that is. After a few awkward back-​and-​forths to the counter, she offered the breadstix again. We again declined. Within 15 seconds of our decline, she brought us our «rollers». So, what? If we had accepted, we’d get our breadstix (appetizer) after our pizza (and other appetizer)? Also, during that time, numerous people who were seated after us recieved their orders, whether they ordered it or not. Anyway, after being first delivered to the wrong table, our pizza arrived (about 45 mins after ordering, that is) and everything tasted great. No complaints on food quality at all. Then after neatly stacking our plates and sitting patiently for another 15 – 20 mins, we got tired of waiting for our check. My girlfriend went up and asked for the check and a box. It was then that she noticed (as we had both already predicted would happen) that our check was wrong. Our pizza was $ 10 and not $ 7.99, as our host (suspected manager) had told us. Obviously, $ 2 isn’t a big deal, but considering how long it took for us to get our food, the poor service, the offer of a free app (an apparent admission of shitty service, imho) and his having flat-​out quoted us a false price, steering us away from we would’ve normally ordered, we were pretty irritated. My girlfriend explained to him that we had ordered based on his recommendation (essentially amounting to a classic «bait & switch») and his response was «I’m sorry, but you had a thin-​crust», something that, if a dealbreaker, he was obligated to mention when giving his pitch. When my girlfriend repeated her complaint, his response morphed into «I’m sorry, but that’s only on carry-​out orders» (So, the issue isn’t the thickness of our crust anymore?). Showing more restraint that I have in me, she reminded him that he had neglected to mention either of those things (whichever, that is) when directing us to that particular «deal» (which ended-​up costing us the same amount we intended to spend on a pizza with more toppings), he only responded with «Yeah. I’m sorry, ma’am.»
This was literally the first time that either of us could remember leaving no tip at all at a restaurant, but they didn’t deserve one. Hell, in my opinon, they owe us.
Like I said, $ 2 isn’t a big deal to either of us, but shitty service and flat-​out lies are.
It’ll be a long time before we go back… if ever.
I’m only giving 2 stars because we’ve always been treated well in the past (by different staff).

If anybody there actually gave a sh*t they wouldn’t be too bad. Unfortunately, the «online ordering» appears to be more difficult than placing an order the old-​fashioned way via telephone.
Ordered two pizzas and one order of regular breadsticks using their online ordering system for pickup.
Arrived after driving 30 minutes to the location (they don’t deliver in my area) and my pizzas were ready but the breadsticks weren’t. After having the girl verify I paid for them (yes, I just handed you payment right before you asked if actually paid for them, thanks) I was told they would be right out. I wandered over to the salad bar to check it out~thought I might order a to-​go salad to fill the time. The salad bar had brown iceberg lettuce in the bowl and the other toppings didn’t look too great either.
Pass.
Commenced waiting for my breadsticks which came out several minutes later with the accompanying marinara sauce and I was on my way.
Arrived home and opened the box of the two-​topping pizza to see that it was really a one-​topping. When I called to speak to the manager, the woman who answered the phone stated she was the manager and I told her what happened. She responded with,” I;m so sorry, but you got the special which is the same price no matter how many toppings you got, so it’s not like you paid for them.“
Excuse me? What the f**k!!! I just drove an hour roundtrip to get a goddamned pizza that isn’t right and that’s your response!!!
Turns out she wasn’t really the manager~the manager wasn’t there but she assured me that she would have the «real» manager return my call the next day. So far I haven’t heard anything.
To make myself feel better, I picked up a breadstick and swabbed it around in the marinara sauce and took a big bite… turns out the bastards sprinkled cinnamon all over my «regular «breadsticks.
Yummy. I hate you, Carson City Pizza Hut.

good affordable pizza.
something to improve is their service time. I don’t understand why the food takes so long in a dining room that is less than half full.

In the past month I tried to eat their pizza on two seperate occasions and both times it was disgusting! The first time I got the thin crust and it was so over-​cooked that it had the texture of a saltine cracker. The second time we got a regular crust pizza that was greasy and lacking in any form of freshness.

I hadn’t eaten at a Pizza Hut in close to 10 years. But it’s Monday, I’m in Carson City, it’s almost 2 pm and I’m starving. I see the sign and decide to relive my teenage years and pop in to grab lunch at a chain that I always remembered as having a great pizza — FAC (For A Chain).
I walk in and see a lone woman diner who is just leaving. The sign says, «Please wait to be seated» so I’m polite and wait for the cashier to get off the phone and seat me, even though the place is clearly empty. And I wait, and wait, and wait.
Finally, the cashier gets off the phone and says abruptly, «The buffet’s supposed to shut down at 2 pm so we’re not serving any fresh pizza.» Yeah, and hello to you too, Mr. Friendly Customer Service Guy.
I’m too hungry to care, my blood sugar’s dropping and I MUST EAT NOW or I may be liable to do serious damage, so I decide to risk it all and go for the buffet anyway.
Worst. Decision. Evah.
There were four kinds of pizzas under a heat lamp. Clearly the last time any of them had been replaced may have been during the Nixon era. I gingerly picked out a few slivers to try. They were dried out, tasteless, and needed extra chewing (and a Hail Mary) to get down my throat.
$ 9 for that and a Diet Coke. That’s the last $ 9 I’ll ever spend in this place.

We ate dinner and had AWFUL service. We had a kid with us so we asked when we sat down how long it would take and the server said 15 mins. There were only 2 other tables with people. It took 15 mins just to get the drinks! The pizza took 40 mins and it was not what we ordered! They sent it back and took another 20 mins to make another one which we took home in a to-​go box. We also ate wings and someone else at the table got their pizza. They did nor charge us for the screwed up pizza but the server was rude and the manager was unapologetic. Find another pizza place to eat. I’m sure somewhere else wants your business.

This place was good for lunch. We had a salad buffet and theynwe got our pizza as well. Everything tasted pretty good.