Bruegger’s Bagels

Only recommend if you’re craving bagels and do not want to trek to the other Brueggers on Mt Vernon road. The bagels don’t seem as fresh as the one on Mt. Vernon and they’re not as nice to you. They won’t offer coupons to you to be nice, it’s hard for the people behind the counter to smile and look like they want to help it seems. There were two people behind the counter and a full line, but only one person was working and taking orders. The bigger size soup was tiny and almost as much as a sandwich. Hot cocoa has always been a disappointment here, watered down. The coffee here also is not impressive. For a regular coffee, drive a meter in the same parking lot and go to Starbucks.

Unfortunately, bagel makers do not understand that bagels are not breads. Most places make and sell bagels that look like the tasty roll with a hole in the middle but is usually lacking in flavor. So if you want a real bagel you really need to go to the bagel capitals of the nation; New York, Montréal, Los Angeles, etc. Brueggers has always been good at making a close facsimile and is the best you will ever find in town but my recent visits indicate that they need some closer supervision because the staff has been lax and has forgotten how to make a decent bagel. They are often poorly formed, improperly boiled and the dough is inadequately proofed, leaving the bagel fanatic with a strong desire to hop on a plane and go find real bagels elsewhere. The staff needs to get some training updates or visit a shop where true bagels are made. To be more specific, a bagel needs to be crispy on the outside and have a dense malty flavored dough on the inside. These bagels that Brueggers have made recently are tasteless and filled with air holes. Bagels they are not. Brueggers can do better.

Very disappointed in this location. I waited 20 minutes for bagels that were pre ordered the day before. The line was moving at a snails pace despite the fact that there were 5 employees behind the counter. They need to hire someone that knows how to get things moving! The turnaround time should not match that of a sit down made from scratch restaurant. Bagels are good but make sure you have plenty of time.

The sandwich I ordered was fine. When I ordered chips with my sandwich, the young man at the counter asked if I wanted a soda for the trio special. I did not want a drink, and when he rang up my order, I asked how much if I got the drink. He replied ten cents cheaper.
This young man could have easily created a win-​win situation and a satisfied customer by offering me the special price on my sandwich and chips. When I pointed this out to him, he replied, that was the special, and there was nothing he could do about it.
Based on my own experience and another review here, I have to conclude that the team members at this location are lacking not only in customer service, but good common sense. With plenty of other lunch choices, I’ll be taking this place off my list.

I love Bruegger’s as a chain, but this location is not my favorite. I’d never tried their sandwiches before, so I thought I’d give it a whirl. Tuna melts are my favorite and they had a tuna sandwich, the ability to add cheese to any sandwich and a toaster oven. They would let me add cheese to the sandwich, but said they cannot put it through the toaster or the panini press they put all the other sandwiches in. So much for that thought, I just ordered a bagel and left.