AT&T

The staff is always very helpful and knowledgeable. I APPRECIATE great customer service and people who are patient with customers. Thank you ATT. The only suggestion is that they have more seating.

I went in yesterday to get my first ever iPhone! I was so excited and yet a little nervous, kinda like how you feel when you’re about to go on a blind date — You’ve heard horror stories, you’ve heard happily ever after stories about iPhone & blind dates, you just don’t know what to expect! Well, I took a deep breath, came in the front door and said to my AT&T salesman, Darrin, «Hi, my name is Vanessa, I’m here to meet my first iPhone.» He was very pleasant, enthusiastic and informative. He made the whole process (date) smooth and simply delightful. And at the end of the (date) I spent less money than I thought I would! Great date! Awesome phone! Happy customer!

I stopped by Friday to pay my bill while a coworker upgraded to the iPhone 4. Its in a strip mall do their location is fairly central, although parking may be scarce due to their proximity to Starbucks. When I first walked in the place was packed for an 11:30 on a Friday. All of the sales associates were with customers and I was greeted by a sign in sheet on a podium. A quick glacé around the store and I saw the computer payment station so went there before it was assaulted by the steady stream of people following in from lunch.
«The Good»
— JP (Retail Sales Consultant) took care of my coworker and the man knew his stuff. Very professional, multitasking without making his customer feel like he was abandoning them to deal with someone else and at the same time making everyone know that you would be taken care of. Honestly, the best customer service I have seen in VA in a very long time. When you end a transaction with a handshake you know the man takes pride in his work.
— The rest of the staff were also fantastic. They worked as a team. When one of the girls went in the back to get something JP asked her to bring back the phone my coworker was buying. She listened in stride and I swear I never saw her come back out but a few seconds later the phone was on the counter and she was back with her customer at the front of the store.
— They have a decent selection of the latest and greatest phones and basic accessories.
— I was also impressed when JP said that they would install the screen guard for no charge when my coworker complained that every time they tried there were bubbles. Little things like that will make people come back to the store no matter what they are selling.
— The patience of the staff when dealing with difficult customers. Kinda similar to the goofball that was in the store, on the phone with customer service talking above the normal range so he could be heard asking «How do I cancel my account? What is the charge to cancel my account today??» They waited until his name was called in order and dealt with him the best they could.
— All in all it was a great experience and they were bumped up from four to five stars after I reread this for the customer service alone…
«The Meh»
— There is no real long term need for me to regularly visit an AT&T store, unless I wanted to run a «How To» on how to treat people. I may come once a month to pay my bill just so I can people watch for a few minutes though.
«The Bad»
— When you walk into the place there really is a sign in sheet, but a person letting you know that you can sign in or use the computer terminal would be better.