Wendy’s

I have been in this location a few times, since it opened. There is one near the harlem blue line station, but this one is closer and walking distance to the bus stop and harlem irving mall. Clean, comfortable and relaxed location. Friendly staff and quick service, food arrives warm and fast. I am glad this is one is open, I stop in when I am in the neighborhood. Great location.

They can be really good or really bad. Most of the time now it’s really bad. I have to repeat the order few times before they enter it. They have missing items now all the time. Recently had the chili spilled all over on the inside since they didn’t close the lid. When I picked up the bad it fell through completely.
The food was absolutely disgusting! The bread was soaked in grease and it all fell apart! Never again!

I know what you’re thinking, you elite Unilocal snobs.
This is Wendy’s, but not any Wendy’s. The customer service here is above and beyond. The friendly employees and quick service. Cleanliness and always fresh fries.
What I’m saying is this Wendy’s should be a flagship store, I’ve never felt like I was ruining someone’s day with my requests or last minute add ins.
The employees always look dapper and well put together.
Thank you for the superior customer service!

By far the WORST service from a fast food place I have ever experienced. Now I know I shouldn’t expect much but this was just unexplainably horrendous the extremely ghetto staff was unapologetic and rude after a insanely small amount of ketchup was put on the chicken sandwiches that I ordered. unbelievable and people like this want 15 $ an hour? Hahaha

The times I came here during 1^st shift everything was good fresh and great customer service. Unfortunately the second shift crew is rude, they never have food ready, cars are waiting all over the place, the fries are old and to make matters worse! I found a huge hair on my fries!!! I’m done with this Wendy’s.

Stay away from this Wendys!!! Some young, skinny kid glasses messed up my change twice and his co-​worker was clueless. This is why you don’t deserve 15/​hr

I always come here for any early morning or late night cravings. The staff is wonderful dining in and driving «thru.»
The staff are just ON IT. You ask for something, you get it. (reasonably speaking of course). I’ve made simple & complicated orders in the past and everyone was patient enough to work with it. Again, you’ve probably read this in previous reviews but the staff is completely respectful! It really sets the bar for other fast food locations, even for the KFC next to it.
I’m not sure if Robin is still there but she was an awesome worker. The newer workers are great but I can’t ever see their name tags.
I would highly recommend this Wendy’s than the one further up north.
Oh also, if you love their seaside fries this location always adds the right amount of salt, not too much and not too little.

Great staff and very friendly ;-) the late night shift is real good the afternoon… suspect

When this Wendys first opened the employees were wonderful. A year later the drive throu employees are just awful. They seem annoyed that they have to help the customers. Maybe the stores management has changed? All I know is this location has changed. I don’t know if I will return.

Five stars because as far as Wendy’s go. this is probably the best one I’ve been to. It being a brand new build helps a lot too. Two TV’s to keep you entertained, menu and specials on large easy to see LCD screens, a Coke Freestyle machine, and a very polite staff. Place was clean even though it was busy the day I went, nothing out of place, and attentive staff there to clean up what ever mess that came up. Nice little lounge area in the middle too by the fireplace. Cool set up.

All you need to know is that the drive through is open late and you can get all the munchies you want. New asiago ranch chicken sandwich? Done. Large sea salt fries? Check. Large natural lemonade? Boom. What more can you want at one thirty in the morning? A huge frosty? Well, now you’re walking in the danger zone. (puts on sunglasses) oh yeah. (takes off sunglasses) it’s 1:30 in the morning, what am I doing.

Take everything you know about Wendy’s and throw it out the window. Modern, extraordinary food quality and overall amazing. The new exterior and interior design is amazing. Modern, high quality and not what you’d expect from Wendy’s.

I’m sorry. I’ve given them so many opportunities already, but they just can’t handle my order. I don’t ask for anything crazy. I just happen to like my burgers plain. That’s it… just plain. Just have to put a burger patty on a bun with a slice of cheese… that’s it. They just can’t break their routine yet of putting everything on the sandwich. I ordered a Classic Chicken once… even checked it before pulling away from the window… everything looked right. Got home, took a bite… turned out they gave me the spicy chicken filet. Ugh! I got crazy yesterday and decided to try them again and order the new Bacon Cheeseburger. Why did I do it? I asked for no onion, no mustard. Of course, I got home and there was mustard on it. But, to top it off, it didn’t even look freshly cooked! The burger was dry, the slice of cheese looked old and wasn’t even melted, the pretzel bun was hard and burned on one side. I kicked myself for trying to go outside the box. I really do like a good Wendy’s burger. However, I will just have to drive past this one to the one further down Harlem (near Higgins) and hope for the best. Maybe I’ll come back to this one in a year and see if they can handle making a plain burger. Disappointing.

Nice clean location. Courteous employees. I was there recently and a crazy lady had a meltdown over a mistake in which one of her burgers had no ketchup. She went on and on about it raising her voice. She didn’t want ketchup, she was just looking for a fight. The young lady who took care of her– or shall I say took her abuse– never blinked, was polite and helpful and didn’t let the craziness escalate. Kudos to her for staying cool and calm!

Brand new, modern, Coke Free Style Machine, and a Waffle Cone Frosty?!? What more could you want??? Excellent customer service, check! Hot and tasty food, check! Near the house, check! It’s perfect!!!