This review is soley on the customer service. I came in the store to return a pair of shoes that my daughter received as a gift. The customer service person«Katherine» did not address me at all. I am a black woman. She did however address the other non black patrons. Now to be fair, she looked quite internally preoccupied and somewhat sad, as though she had some other issues going on outside of work, but nonetheless, this is your job and you should at very least acknowledge your customers. So I give them 2 stars for customer service. The other sales rep«Kat» did ackowledge me and handled my return. They also get 2 stars for the fact that they don’t give cash returns, despite your paying cash! You have to wait 7 – 10 days for a check from corporate for your refund. Very inconvenient!
Myrna F.
Évaluation du lieu : 5 Concord, CA
I have been buying shoes at Takken’s for several years, because they offer top quality shoes, great sales, and most times, good service. I was there on Thursday afternoon looking for sandals. I received the most remarkable customer service by Nico. He was personable, friendly, attentive, an excellent listener, and the list goes on. Nico’s chairside manner is extraordinary. A young hard-working man like that will go places in life. Great sandals, wonderful service. Thanks Nico!
Josemine C.
Évaluation du lieu : 5 Oakland, CA
I visited this store to try on some clogs in search of good work shoes. I can’t remember the name of the lady who helped us, but she was courteous, incredibly knowledgable, and attentive to what would work best for my feet, even to the point of offering to order what I needed or suggesting I try a different store that likely carried it. I was very impressed, and I would return to the store/recommend that others patronize it given the outstanding customer service I received.
Lisa S.
Évaluation du lieu : 5 Walnut Creek, CA
Nico was so nice!!! We wanted Birkenstocks in a size and color that they did not stock in this location. Nico ordered them for us from another store. They came in 3 days, and it was easy and quick. I was very happy and would definitely go back.
Douglas L.
Évaluation du lieu : 4 Benicia, CA
Good selection and service
Jon M.
Évaluation du lieu : 5 Martinez, CA
Love this place ! not the largest store in the mall, but customer care is the best ! we worked with the store manager Michael, he is an Awsome, wealth of knowledge and made the experance a real pleasure to be his customer. Takkens needs to clone him or at least his customer care skills. This will be our first stop when shoe shopping in future.
Brandon L.
Évaluation du lieu : 5 Concord, CA
In all likelihood, the best store I have ever visited. The atmosphere is nothing short of euphoric, truly overwhelming. The variety of quality shoes available was staggering, perhaps even overwhelming to the common shopper. The service was exemplary, such kind and knowledgable staff, truly rekindles the quality of customer service not seen since yesteryear.(in particular, the tall, handsome young man with the Red Hair, he always seems to be so well dressed and it is a true pleasure to even be in his company!) I highly recommend this magnificent display of craftsmanship to shoppers of all ages. Takken’s is more than just a store, it’s an experience.
Ashley D.
Évaluation du lieu : 5 Santa Monica, CA
Nice people working there, cute and comfy shoes. Near Victoria’s Secret!