Sewell Cadillac of Dallas

We bought our first Cadillac Escalade (and first American made car) yesterday at Sewell Cadillac of Dallas yesterday and it was because of CJ Parkhill. His positive attitude and attention to answering all of our questions and concerns put my wife and I as ease about buying a $ 80K car. At no time did we ever hear the word NO from CJ.
I would recommend buying a car from CJ Parkhill and Sewell Cadillac of Dallas to anyone.

I’m usually pleased whenever I bring my car to get repaired. However I notice on my invoice more problems no one discussed them with me. A little disappointed with that but overall I’m Ok. Just wished someone would have at least mention what the cost would be, so that I could have scheduled to bring my car back in to get fixed. Oh Well! That’s why I gave a 3 Star and not a 5 star!

Extremely friendly service from Seth and the rest of the staff. The problem was identified (after a second trip back, but no big deal) and fixed in a very reasonable amount of time. The process of getting into a service loaner is fast, smooth and very convenient. I have no complaints in any aspect of my experience with Sewell Cadillac. On a side note: I highly recommend wheels from Vogue Tyre that are offered by Cadillac. I have received countless compliments on them. The wheels truly make your Cadillac stand out.

Jay has taken care of my needs twice now and after this round I would say I’m pretty much a lifetime Cadillac customer. I purchased a 2016 ATS-​V in Velocity Red (otherwise known as brighter than a fire engine) and the love affair has been nonstop. I took advantage of some fantastic promotions and got the car I wanted for the price I wanted, in a color I never expected to want but now I can’t live without.
As for some of these other reviews — people are far more likely to take the time to write a negative review than a positive one. Keep in mind the huge number of positive reviews for Sewell and their sales team before you read too deeply on the negative. I’ve done business all across town and this is my dealer for life. Give them a chance to be yours as well.

Wonderful experience. My husband and I are very picky and demanding and Raymond Basye was very patient and went the extra mile to meet our request and did it with a fantastic attitude. I will recommend everyone I can to work with him at Sewell Cadillac. The dealership was very friendly and made our transaction a wonderful experience!

I purchased an ATS-​V. Keith provided the best service and experience I’ve ever had buying a car!

Had my 2003 deville serviced here a few months back.
Infamous intake reseal several months later.
Engine sucked a valve due to them not replacing the upper intake in manifold hose the just reused cracked one that caused lean condition.
Called dealer because cadillac is supposed to have fix it once warranty on repairs.
They charged me 4 k in 2015 and now wanted to charge again for not doing what i already paid them for.
Also now my engine is screwed up.
Owned this cadi since new and loved it but they ruined it.

Yes this place has the bells and whistles as far as service and what not but MAN ARE THEY EXPENSIVE! I bought a 24,000 CTS with a 5,000 warranty and low and behold the maintenance and fixtures my car needed cost me an out of pocket cost of 3500. What is the point?!? I am selling my car now and when I tried to sell it back to them they are willing to give me 25% of what I spent. I spent way too much money over all with Sewell. I think if you have A LOT OF MONEY its worth it but if your middle/​low class like my family then don’t bother.

I bought a 2012 Cadillac CTS Premium Sport sedan from Sewell Village Cadillac in December of 2012 at what I thought was a fair price. Silly me. Fast forward to April 2016, when I wanted to trade it in on a 2014 CTS VSport. Imagine my shock and disgust when they offered me only 63% of what I paid for the CTS. That’s a 15-​month depreciation of 37% on a certified pre-​owned car! So either they ripped me off on the original price or Cadillacs just don’t hold their value, or both.
Add to that the arrogant attitude of my rookie sales person and the hassle I had trying to finance the car through Sewell, and my opinion of Sewell went from 60 to zero in under five seconds.
But I didn’t get mad. I got even. I went down the road to Park Place Mercedes and bought a late model certified pre-​owned S550 for cash, which I could have done with the Cadillac if they had been nice to me. And you know what? The VSport doesn’t hold a candle to the S550. Cadillac is just not in the same league as Mercedes.
Hey Carl… instead of a customer for life, I’m now a *detractor* for life!

In my entire life, my family and I have only ever bought cars at North Central Ford in Richardson. However, when first stepping into Sewell, I was blown away by the hospitality and warmth I encountered from the start. Now don’t get me wrong, the experiences we’ve had at North Central Ford were nice, but after experiencing Sewell we now know what the full car-​buying experience *should* be. Anyone and everyone I encountered was above and beyond amicable and professional — it was very different to walk into a car dealership and not feel as though you’re just another commission waiting to be taken.

My first experience with Sewell Cadillac has been awesome! My salesperson, Nick Mitchell, was fantastic — very friendly, easy to talk to, and really knows a lot about the cars he’s selling. The overall customer experience at Sewell is top-​notch. I’ll definitely be a repeat customer!

What is the point of great customer service if your selling worthless products? I recently purchased a 2013 Cadillac ATS and to this day I’ve only made two monthly payments on it and it’s been in the shop this being the third time for the check engine light on. What is frustrating is I’m paying more monthly payments for a rental then my own car and driving from Fort Worth to Dallas to take it back in the shop is shaving my warranty more and more. I even asked the sales man why it failed a state inspection in the car fax and he stated it was because the battery was disconnected so now I can’t even fathom what’s going to happen after the bumper to bumper warranty runs out. So if you want to purchase a pain in the butt car Sewell Cadillac is the place to go.

During the service, which included changing the spark plugs and wires, the technician broke a heater hose causing my truck to overheat during his test drive. I bought the truck from you all and you are the only people that have ever touched it. The truck has NEVER overheated since I have had it and it was obvious based on the location of the heater hose over the plug wires that he broke it during disassembly, yet I was charged to replace the hose. I have completed EVERY service that was recommended by your dealership and considering my truck is an ’07, it has low mileage. Ridiculous, especially considering the amount of money I have spent with your dealership over the years and the loyalty I have shown towards Sewell.

I am truly sadden that the dealership that I had high regards for has left me down once again. Its to the point now that even though you guys are convenient I would rather drive to Plano to Crest or 635 to Massey because of the way you guys do business. I cant believe I had to send my car in twice for the same thing assured the first time it was then the second time same problem then have to pay for what you guys said was fixed. On top of that all of a sudden something else that was not giving me problems is an issue. Over the past 3 years since I have had the car 3 times in which this last occurence being the most recent I brought my car in got one thing fix and left with a different problem that was not a problem before. I understand I dont have the newest car but things dont add up when it happens more than twice. Also I have been waiting close to a month for refund in which I was over charged on services I paid for close to $ 400. Been hearing for over 2 weeks now it should be accredited back to your account but nothing has happened yet. If I did not ask questions when I picked my car up at this time I would of almost over paid close to $ 1,000. Now I would of really been furious to be waiting on $ 1000. You guys let me down and I am thinking about buying my car and doing service elsewhere. Sad because my grandfather was along time client.

Just bought my second vehicle (2016 Cadillac SRX) from Sewell Cadillac and they were outstanding again. My sales guy Henry Williams went out his way to find the perfect vehicle for me and made it really easy to trade in my current lease and roll into the new one all with no pressure. Everyone from sales, to finance to service at Sewell has been five star. They have earned a long time customer in me.
I had a bad experience with another Cadillac dealership in the DFW area when I was looking for my previous vehicle and ended up driving 30 miles past them to find Sewell. I am really glad I did. I highly recommend this dealership if you are looking for great selection, service and prices on a Cadillac.

My husband and I drove my dad here to pick up a car that he’d picked out. Melanie and her team were so nice and helpful that we ended up buying a new car from her the following week :) Free loaner cars, free car washes, and free fresh-​baked cookies-can’t beat it! I’ll definitely be back for any future purchases. We love our new SRX!

My husband and I were out looking for a particular car on Christmas night. We looked online and it showed that Sewell had a CTS V coupe online and we wanted to see it in person first. We walked all around and finally the security officer stopped us and asked if he could us find what we were looking for. I did not catch the young man’s name but he was extremely polite and helpful. I could not believe that he was so nice, it really took me by surprise. He let us know what time he was scheduled to leave and what time the employees were scheduled to be in for us to call, since we were unable to find the car there onsite. Hopefully someone has not bought it yet, as because of this gentleman I would be happy to shop at this location. My hopes is the sales staff is just as helpful and friendly.

I’ve had my car serviced at Sewell for 11yrs.
Hands down, it’s the BEST service you’ll experience at any dealership.
Their service will EXCEED your expectations.
The best part. with a reservation, you’ll get a loan car.

Nick Mitchell, sales associate:
Just had a great test drive experience with Nick Mitchell at Sewell Cadillac. My buddy, fellow car guy Christian, and I went to test drive out the brand new ATS-​V, and had a really good time. The car, it appears, speaks for itself. Terrific interior, handling, performance, exhaust note, etc. I’m on the hunt for my new set of wheels, and have been test driving cars in the performance sedan segment (have a toddler and the req from the boss [wife] is that the next car can’t be the new 2dr NSX, but rather has to be a 4 seater priced under $ 100k).
We have been to Park Place Jaguar, Mercedes, BMW Dallas, Tesla, etc… and by miles the best test drive experience thus far has been w Cadillac, in large part due to Nick. Friendly, easy to chat up, and a true car guy who knows and clearly believes in the product he’s selling – this was a 5 star experience. Even after he’d understood that my buying time frame was a bit extended, his approach remained awesome. I wouldn’t be surprised that when I pull this trigger (still waiting on the Alfa Giulia…) I’m behind the seat of one of these bad boys. Thanks, Nick, for a great drive!

I enjoyed purchasing my new escalade at Sewell Dallas. Melanie was great! She listened to what I had to say and what I needed in a car and what I was willing to spend. She didn’t waste my time on what «I should» buy. I knew exactly what I wanted and she gave it to me! That is why I love working with Sewell. This is my 3^rd car from Sewell and I will continue to buy from them. Thanks again Melanie for being there with me every step of the way!
Thanks again!