Burger King

MANAGEMENT — PAY ATTENTION HERE:
If you’re wondering why sales are low, and the McDonalds next door is constantly busy and you are not (and no, having a line of customers who have been waiting for 20+ minutes doesn’t count as busy)…then take note:
1: tearing down the old, and replacing with the new style, while nice, doesn’t make up for crap service
2: hiring high school and college kids who literally appear at the window with the attitude of «I don’t give a ****» written on their face, man does that just tell the customers «please come back»
3. Customers shouldn’t have to ask those same cashiers for their change, let alone DO THE MATH for them on what their change should be… don’t you have big fancy machines that you paid a lot of money that do that for them?
4. I understand that BK may have a different process than others, but how is it that if only one car goes through the drive-​thru, they are still waiting from the time they place an order, until the time they drive off with their food, for 20+ minutes? I mean, McDonalds, Taco Bell, Culver’s, Tom & Jerry’s, Los 3 Burritos, hell… even Fatty’s doesn’t take that long. Perhaps you guys should re-​evaluate your status as a «FAST» food restaurant.
5. How… how is it possible you «ran out of_​_​_​_​_​»? 2 of the 5 «fair chances» I gave you guys since re-​opening, 2 different items were «ran out of»…how is this even possible for a fast food restaurant?

I thought since the remodel, they might have gotten faster. I’ve been through the drive-​thru twice since they opened back up, and both times they were abysmally slow. This morning, I sat in line for fifteen minutes before even getting to the speaker (and there were not that many cars ahead of me). By the time I finally got to the speaker to order, they told me they weren’t serving breakfast anymore. I got in line in PLENTY of time to have ordered breakfast. I love their breakfast, but it’s not worth the wait.

I waited until the restaurant had re-​opened after the remodeling. Stopped Saturday night and was completely disappointed. They were out of onion rings and the burgers were alright just not worth $ 10.00 for 2 whoppers.

The remodel has done wonders for the place but the service is even slower then it was previously even when it looks like they have more employees. Expect about a ten minute wait.

It took 20 mins to go through about 5 cars in front of me. How is this a fast food place? I love whoppers and crave it time to time but this is sad how slow their drive thru service is.

Nasty!!! They gave us another cars food and insisted we give it back. My friend told the girl that she had not only stuck her hand in there, but bit into one of the Nuggets. The lady heard her, but still gave the bag with the bitten nugget to the other car. Never going there again.

New store what more can be said…

At about 10:45am or so today, August 11, 2014, I entered this Burger King for a meal. Once I paid for my $ 8 and change meal, I was told that I could not get my receipt due to «issues».
I asked the cashier if I can get my meal for free DUE to THEIR policy.
(there’s a sticker on the registered saying «if no receipt is given at time of purchase, your meal is on us!»)
She said no because it’s a technical issue? I was baffled so I walked away towards the restroom. Right before I reached the door to the restroom a lady spoke to me and said hello, along with a gentleman she was sitting with. Both of them had laptops and by her saying hello so very nicely, I assumed they were managers or so.
I calmly walked over to them and asked if they were employees of BK. The lady said «yes, my name is Brenda. I am the district manager». Great! Perfect person I wanted to speak to. I reiterated to Brenda, the district manager, the receipt story. Brenda’s response was so robotic and so diplomatic. Brenda stated that since it wasn’t an intentional way if not giving me the receipt that it really didn’t apply. The sticker on the register is there to «protect the people», as Brenda put it so nicely. I asked «who are the people to whom you are referring to?»
Brenda said «the staff and our guests». I guess customers are considered «guests». How sweet.
I TRULLY didn’t buy this perspective. Policy is policy. Don’t place rules/​policy in place and then not KEEP YOUR WORD and make it a «discretional» call. It’s plain DAMN bullshit Brenda! I’m sorry, I said damn. You dislike the word damn. I digress.
This is just another well trained 30 year experience district manager feeding me damn horseshit!
You are CLEARLY a corporate employee (you got away from the topic and started talking about «it’s about people») and yes it is about your margins for you DM’s and above.
Read Steve Jobs, Apple CEO, that has passed away but was clearly an innovator in customer service and applications if their products. He knew how to run a corporation to appease both, the employees and «guests «.
Brenda, your «eloquent speech» was well rehearsed and vanilla. You are just like the MAJORITY of managers and I was wrong about you being «the exception and not the rule».
What ever happened to «customers are right sometimes»?

Can I give zero stars? This is the worse Burger King on the planet. I’m not a regular fast food eater but do like a whopper once in a while. I went back to this place after six months. It has gotten worse. The patties seemed to be cooked hours ago. The lettuce was ancient. I threw the tomato away. It also took forever. The parent company should revoke this franchise.

Ok so I just got off work and I had a coupon for buy one get one on the ckn
sandwhich. I waited in line for 3 mins and 47 sec. before I ordered. then all i ordered were the two ckns. to orader and pay it took over 3 mins. so i waited for 7 min just to pay. Then I waited 9 mins for my food. I was there for 16 mins 47.7 sec o yeah I timed it!!! I hate this place!!! and the best part of all it was during dinner rush. 5:45 pm