Hugo Boss Outlet

Very polite and helpful staff. Hope they get more of the tailored collection in stock. Will shop there more often if they do…

Laziest sales team… Bald guy is terrible and should be fired. I made a simple request to buy shoes. He made it seem like I was an imposition, even though the store was empty! He tells me they have the shoes but it’s too hard to look for them, so no deal… Wtf?!

I bought a tuxedo at the Hugo Boss Outlet in Rosemont in the Spring and I subsequently lost 20+ pounds after that where my 44 size tuxedo didn’t fit me anymore. Hugo Boss’s documented return policy is strict in that it requires a receipt and you can’t return anything after 30 days. I came into the Hugo Boss Outlet well over 100 days after I bought the Tuxedo about a month prior to my wedding asking if I could do something to exchange my tuxedo for another identical one at a smaller size. Kevin Howard, the manager there, was able to help me tremendously. He said he would be able to override the policy and he did everything he could to find another tuxedo with the same exact style, but a smaller size. He contacted other outlet stores in the area that might have this same tuxedo and he was able to find one. There was no price difference with the exchange and Kevin was so wonderful and helpful. He has definitely won my loyalty for future purchase and I would recommend buying a wedding tuxedo at the Hugo Boss Outlet at the Fashion Outlets of Chicago.

I came in to the store a few times and walked out with lots of merchandise. Recently, Maury Qualls, apparently a manager informed me that I won’t be able to try anything on because I «leave a mess and mess his shirts up». Never did anything like that happened. He then continued harassing me to the point I had to leave. When asked for the store manager, he told me his name is John Smith… He also provided me with a fake number to the corporate. Please stay away from the store and this crook. He’s delusional. Sad thing because the store does have good selection and the rest of the employees are extremely nice and accommodating.

They won’t let you open any thing folded in this store… Are you serious?! How are we supposed to find out how something fits or how the color works on us with out trying it on?! Lazy, rude, incompetent people working here. They offer you a try on shirt that probably hasn’t been washed in months. I’m fuming at the low level service from this high end store. I’ve worked in retail for years, and I have never once not let a customer unfold a shirt. I would bend over backwards and kiss feet if I had to to make sure they were happy. These people give 0 fucks.

I have to admit, I’m a huge fan of Hugo Boss. I expected to be disappointed as I was at the location in Aurora. The second location in the Chicagoland area was definitely much more improved than their first location. Large selection of the various Hugo Boss labels are includes and easy to find for what you are looking. Have to admit that the salespeople were very helpful and friendly and not pompous at all. Unlike many of the stores in the mall, the goods here are not irregular nor specifically made for the outlet stores (no proof, but Gap I’m looking at your direction). I have seen many of the products at high end retail shops including Nordstroms and the Macy’s on State Street. Good selection of suits and accessories, including ties. Definitely able to find some very good deals on all your Hugo Boss needs.