This location needs to get it together. The wait in the drive thru took forever and when I got to the window it was crazy inside. Even the manager didn’t know what went into certain orders. I finished my chicken tostada(very little chicken) and I’m having stomach pains and have been going the bathroom many times.
Imber R.
Évaluation du lieu : 1 Azusa, CA
You guys need to LISTEN to the customers we know your busy and all but your dealing with people food which were not at fault for you being busy that’s why it’s work. I modified 2 things in my order and still gave me the normal things I didn’t want in my bowl
Marilyn W.
Évaluation du lieu : 1 Downey, CA
Horrible service, food is alright. No customer service what so ever. Do not recommend!!!
Becca D.
Évaluation du lieu : 1 Los Angeles, CA
I love el pollo loco but this location suuuuuucks. Avoid it. I usually order the Mexican Cobb salad and when I ordered it from here it only had maybe 1⁄3 the normal quantity, and the avocado was literally hard as rock. Yuck. Never experienced this at any other locations.
Rachel W.
Évaluation du lieu : 2 Pico Rivera, CA
This location never seems to get my order right. Simple things like I ask for corn tortillas and they give me flour(which I cannot eat due to food allergies). The last 3 times I’ve gone though the drive thru, the food in the bag has been different than what I ordered on the receipt. If you’re going to visit this location(especially through the drive thru) I strongly recommend checking your food at the window. Managers and employees, please check the food before passing it out the window. It really doesn’t take that much extra time and you will spare yourselves from bad reviews.
Jeffrey M.
Évaluation du lieu : 1 Cerritos, CA
PLEASEREADTHISBEFOREOREDERINGHERE Be careful when you eat at this location they don’t cook their chicken fully, I lunch there on Sunday and been sick ever since I actually got food poisoning per my doctor they gave me salmonella poisoning, so be careful when you eat there make sure you looked and make sure the chicken is really cooked
Tae Kwon Do F.
Évaluation du lieu : 1 El Monte, CA
I only come here because it’s close to work. But every time I come here i have a problem. I ordered 2 burritos with chick and when I started eating them they had no chick. These people are always forgetting one thing or another. I ask for a a bean cheese rice and chicken burrito the lady tells me they all have chicken. And that’s what she forgets. I come back to get my order fixed and the girl tells me if I’m sure that there’s no chicken. I open the chicken so call chicken burrito run over and there’s no chicken and either one of them. She tells me I’m going to tell the girl who made them. The manager made them. Amazing.
B C.
Évaluation du lieu : 2 El Monte, CA
They have great customer service the girls there are super friendly and nice. The food is not so great I ordered and burrito and half way done I noticed the tortilla had mold on it. I got sick right away. Hopefully that doesn’t happen again with someone else.
Sarai V.
Évaluation du lieu : 1 El Monte, CA
I dislike this place after one night me and my mom decided to go in the night it was probably like 15 mins before them closing we went thru the drive thru and i arrived at the same time as some other car but i let him go first and they decided to attend him and not me the guy got his food and i was in the drive thru waiting for them to speak thru the speaker and nothing they turned off the ligth of the menu and didnt even tell me they were closing so i was waiting and them idiots decide to make me signs thru the window telling me no more wtf! They couldnt have said anything 10 mins ago!
Dani M.
Évaluation du lieu : 5 El Monte, CA
This is the closest to my house 10 minutes before closing my boyfriend & I walk in. We were greeted kindly the girl that took out I think her name was ‘Jennifer’ was so kind and repeated our order correctly. Our food came out in less than 10minutes… We saw the salsa bar getting cleaned, I asked the cashier if there was any more salsas, so when we got out order she came out to our table and gave us salsas lemons and the guac! Very nice of her(: we stayed until 10;30 employees were not rude at all and the order was complete and the food BOOOOOMB.COM
Lorena C.
Évaluation du lieu : 1 Covina, CA
This pollo loco has horrible customer service, even from their managers. They gave me a tostada salad, and when I got home I realized it had no chicken. I went back and told them, the manager took the salad from me rudely, tossed it, didn’t even apologize or say anything. She had someone make me another salad, and they messed it up again, putting mostly lettuce, and tiny little scoops of rice and beans. Again, no apology or anything from the manager as she handed it to me. Won’t be coming back to this pollo loco.
Ruby C.
Évaluation du lieu : 2 South El Monte, CA
There service is poor, sometimes they don’t have chicken! How is that possible!!! Their hours are till 10:30 p.m. not 11:00p.m. Their drive through is not the best, they forget to give you stuff you’ve purchased! !! I wish South El Monte would open a Pollo Loco that is better serviced!
Destiny G.
Évaluation du lieu : 1 El Monte, CA
Rude service. I ordered a chicken tortilla soup with no skin. The lady at the window, who spoke poor English, said that they were unable to do that. I told her that I had ordered that same exact soup with no skin on my previous visit. So she got a manager to come to the window and tell me the same thing. I again said that they have made me the soup without the skin. She acted like she had no idea what I was talking about. Seriously, they finally made the damn soup with no skin. But I thought they couldn’t? Hmph.
Melissa M.
Évaluation du lieu : 1 Covina, CA
The driest chicken breast ever! We just moved to El Monte from Covina, and truth be told, every now and then the chicken from the two locations we frequented in Covina had their occasional dry chicken days, especially after 7pm, but this location has served dry chicken breast every time I have ordered it. Disappointing especially when there are not a lot of healthy options in this area. How does this place remain in business???
Christopher C.
Évaluation du lieu : 4 Avocado Heights, CA
I meet here with a friend every few months. This place is very busy, but the food is good, and the place with its restrooms are clean. My only complaint is that the chicken can be too over-done, but it is usually done right. Parking is excellent.
Rose G.
Évaluation du lieu : 1 El Monte, CA
This pollo loco is not what it was before. Went there three days before thanksgiving for a quick bite. Big mistake they served me old corn on the cob, hard tortillas and the chicken does not have a good taste like before. I will never go back again…
Arric B.
Évaluation du lieu : 4 El Monte, CA
I have to give this place a good report. Been here many times but this is the first time that they offered us free drinks for making us wait for freshly cooked and very hot chicken.
Tina O.
Évaluation du lieu : 1 El Monte, CA
I will never eat at the el pollo loco on garvey in el monte. the waiter was very unprofessional.
Emily R.
Évaluation du lieu : 3 Las Vegas, NV
Not the best Pollo Loco location. Usually pretty slow service and on more than a few occasions they’ve been out of chicken and various other items. A little inconvenient at times but an ok Pollo Loco when you’re in the area and you’re in need of quick food on the go.
Amy F.
Évaluation du lieu : 2 Irvine, CA
Took me like five minutes to get one cup of water, I was standing in line and no one even looked at me or said that they would be with me. Working in the food industry, I know that a little acknowledgment is important and goes a long way. Place was a mess, too. Added one star because the lady at least smiled at me when she finally rang me up.