Steak ‘n Shake

The service we received here was terrible. My granddaughter and I stood in line (no one ahead of us, mind you) for fifteen minutes. There were empty tables and waitresses galore. No one would look us in the eye let alone seat us. We walked out.

Cajun Double Steakburger
Turtle Nut Shake
What Is It: The burger is a double steakburger that comes with cajun sauce, melted American cheese, and cajun seasoning on top of the bun. The shake had all the components of a chocolate turtle with chocolate, caramel and peanuts all included.
Presentation: It’s a fine looking sandwich and alongside the fries a fine looking meal.
8 out of 10
Taste/​Final Analysis: This was simply put a delicious sandwich. The meat was right, they loaded it with a lot of gooey cheese, and the sauce had a nice zing. But the thing that stood out to me was the sprinkle of seasoning on the bun. That was just a perfect finish to the flavour explosion in my mouth. The really skinny fries were kinda ho hum for me although they put seasoning on the table specifically for the fries which is good. As for the shake if you like chocolate turtles then this is for you. The only drawback is the peanuts kept getting caught in my straw. Otherwise a fantastic and very rich dessert. Great stuff this time around.
Cajun Double Steakburger: 9 out of 10
Turtle Nut Shake: 7 out of 10

Long wait for table. Dirty sticky floors. Rude waitresses. Sloppy looking food. And when you go to pay, the cashier just takes your check and stars working the register. No hello, how was everything, kiss my butt, NOTHING. consistently rude staff. I stopped going a year ago when I realized I may end up in jail for assault against those rude waitresses.

I am so disappointed in the service and quality of this steak and shake. We used to go here all the time, once a week. You would occasionally wait a little bit in the drive thru but nothing unbearable but it was worth it because the food was always good. However the last several times we have been here it just gets worse and worse. Tonight was definitely the last straw! At 9:45 at night we waited for ten minutes at the speaker just to order, we were helped by a very rude employee who spent more time trying to rush our ordering than actually listening to what we were ordering. With only one car in front of us we waited 20 minutes to get up to the window. If I could have been able to get out of the drive thru I would have most certainly left and went somewhere else. Once we finally got to the window the employee was still very snippy and rude she handed us our food and closed the window expecting us to leave, we had to get her attention to give us our drinks. When we got home we were greeted with two fries that were half empty, a missing cheese sauce and the most pathetic burger I’ve ever seen. It was smashed, the bun was soggy it had little to know onions or bar b q sauce and the cheese was practically disintegrated. This will be the last time I go to this steak and shake, they don’t deserve anyone’s business!!!

My fiancé and I have been here a couple times now and we love it. We always get seated right away. The server is always quick to get our drinks and order. We may have to wait a little longer for food but we have never had a problem with our order. Food is always hot and delicious! Love the fact that it’s ²⁴⁄₇ since we both work weird hours.

I rarely go to steak n shake, but our Easter dinner was cancelled so I went to steak n shake and went thru the drive thru, OMG it literally took 30 min and I was the 3^rd car in line. I will never go back again, service was terrible and the longest drive thru line was awful.

I have ate here countless times over the years but will never go back. A few months ago I stood in the waiting area while numerous people left without being helped. Originally thought they were being rude and waited. After about 10 minutes of being overlooked and seeing more people leave my patience was up. In my time there I saw at least 5 groups go in and out with no help while the dining area was practically empty.
Terrible customer service especially for run of the mill food. Their prices are cheap but that is irrelevant if you can’t even order anything.
Save your time and money and go elsewhere.

I want to give it a –2 but that’s not an option. I gave it a 2 for 2 reasons. The burgers were delicious and our server Danika was amazing! Things that kept me from rating this experience higher is the floors were disgusting, sticky and littered. My fries were cold as soon as Danika set my plate down. My 11 year old cheese was hanging almost completely off her burger and her bun was soggy. A party of young patrons were sitting beside us talking extremely loud and using so much foul language it would make a sailor blush! Poor Danika was running around like a mad woman while the other servers looked as tho they were talking a Sunday stroll in the park, including the manager. Whoever owns this store should be ashsmed!

Been here a few times and it’s always so slow. They never get the order right either. We’ve just given up on this location.

Stopped in for breakfast, parked the car, walked up to the door, a sign in the door says «closed 12pm. Mgmt» didn’t say closed until noon, didn’t say closed at noon, but the doors were locked so I got the message. Went across the street to Cracker Barrel, got great service and great food, won’t be returning to this location again.

Try going there twice absolutely ridiculous wait you have to have in the drive-​through now one time speaker was down the second like five cars pulled out I was so wish I would’ve but had promised the kids a shake took forever it was ridiculous never going back

Been going to the location for years now. Not my favorite of all the franchises. They close at midnight now. New to me. Sucks for the night owls who don’t want pancakes. The service here… God awful. Always has been. Doesn’t matter when you’re drunk at 2am. But any time of day the service is laughable. If you want stories of terrible service and pitiful waitress’ stop here, ask for Pinky.

The service is unbearably slow sometimes but I’ve never been disappointed with the food. For the price, it’s sometimes worth the extra wait. I do feel like they may be understaffed. If you want your food really quick, I wouldn’t recommend.

I’ve been in this drive thru waiting at the speaker for 20 minutes. After 10 minutes of waiting, I said «Hello?» Into the megaphone and she said, «Hold on, I’ll be right with you, I’m making shakes.» The two cars in front of me are long gone. The people behind me are visibly mad. This isn’t lunch rush or anything. We pulled up at 4:25. We’ve seen 2 employees outside chain smoking (with the smoke blowing into our cars, and as a pregnant woman I’m just not okay with this). What kind of operation are you running here? I just want my dang milkshake.
Oh, at 4:50, she took our order. Afterward she said, «Bear with me, I have to go make them.» Is ONE person working???

Horrible! We waited in the drive thru for about 10 minutes (waiting for a milkshake). Once we finally got to the window, they just told us that they were out of that particular milkshake.

Worst drive thru experience ever. I understand having to wait a little longer than usual but waiting almost 30 minutes in a drive thru that you can’t back out of is plain awful. Worst food and service. Workers act like they hate their lives. Will never be back

I love Steak ‘n Shake in Mobile Alabama, not so much over here in KY. I thought this would be a quick dinner, maybe 30 min in and out. It took an hour to get our food. Thankfully my son had fun with the stickers, or he would have been a crazy man. The waitress we had was walking around yelling back to the kitchen about being short staffed, and how she’d like to take her tables’ order. Our milkshakes were gross and runny by the time we got them, our food was barely warm.

The restaurant was nasty when we arrived and it took them a while to clean it. It took them a while to seat us and get our food and milkshakes to us. The waitress was the only good part about the whole thing (and Brittany gets 5 stars for being good).
My parents and I had to listen to one of Brittany’s coworkers be a whiny brat and a trouble maker the whole time. It was so bad that even my mom complained loudly enough for the waitress in question to hear my mom state that the waitress «needed to go whine in the back, where customers can’t hear the waitress whining about table coverage and people doing their jobs.»
I agree with my mom — the waitress needed to go in the back and complain — we did NOT «need» to hear about the waitress’ malfunction on table coverage. I think that it was extremely unprofessional on the waitress’ part and she needs to be coached on refraining from complaining on the floor or within earshot of the customers or she needs to be shown the door.

0 STARS. Worst steak and shake location, actually no, worst drive thru food location. I expect to wait at a steak and shake, I do not however expect to long enough to consider suicide over a milkshake. My milkshakes are usually decent from here but my food is always a miss! They never give you a full order of fries, the burgers need to be blotted with napkins to clear enough grease just so you can hold the damn thing.
I love other steak and shakes, but this one needs a complete overhaul of their staff.

Friends invited us to meet at this location. After tonight’s visit, it’s no surprise that this Steak & Shake is rated so low.
Our visit was plagued with forgotten drinks, forgotten milkshakes, forgotten food, and foreign items in food. We weren’t given kids menus. The kids that did order kids food didn’t get the paper cars & hats that they enjoy. It took 45 min to get milkshakes, food came about 10 min later. Simple things like napkins, straws & water had to be asked for multiple times. Food was cold. So much oil on the bottom of plates that fingers looked as if they had been dipped in oil. Had to get paper towels from the bathroom to wipe hands, after having asked for napkins (not a single one given to our table,) multiple time.
Will never go back.