Aurelio’s Pizza

Pizza was good but service was awful. Super slow to get drinks and take order, to the point we thought the waitress left for a break. The hostess was very rude — she threw our menus on the table and walked away without a word. Yikes! I wouldn’t come back due to the service which is too bad since the pizza was decent.

Absolutely the worst service I have ever received anywhere. Our server Kim had a bad attitude the whole time. Place was fairly empty when we came in and rightly so. My water sat empty for a good 15 minutes. She took our order and didn’t come back until she brought food. She forget items and then got an attitude at the end because she forgot and she was «too busy to remember» I was a server, bartender and manager I understand everyone gets busy, but with 6 tables in the restaurant and 4 other servers walking around– half doing sidework we should have gotten better service. I will never go back.

Still as good as it gets. LOVE the pizza here. I wish I was closer… would be here once a week.

This review isn’t based on the food, but sadly, my experience here was terrible.
Aurelio’s is my favorite Chicago pizza, so
I couldn’t miss a chance to come here in Florida.
The atmosphere didn’t compare to any of the other locations. Instead of having the warm, inviting, Italian atmosphere, it seemed like a restaurant you’d find in a strip mall.
We waited for over 10 minutes before anyone greeted us. No hostess, no bartender, and some aloof waitresses that couldn’t be bothered. The hostess finally came over, and informed us that they couldn’t seat us because they were out of pizza.
… A pizza place that’s out of pizza.
You had one job, Aurelio’s.

This pizza is true Chicago pizza. My friend with me grew up at the original Aurelio’s in Homewood, and he’s the one who brought me here. When the pizza arrived it was hot and delicious. The balloon man was funny and the kids enjoyed. Family friendly and good size booths.

Best pizza in Florida! So close to the original restaurant in Homewood, Illinois. Worth the drive to taste the best ingredients you can put on a pizza. Best tomato sauce ever.

This is a must stop every time I come to the area. I was first introduced to This pizza at their Naples location several years ago. Happy that I found their new location on Alico near the airport. I like the thin crust and the liberal use of toppings. The menu provides a good selection of sizes and toppings.

The pizza here is fantastic. I’m never disappointed by their pizza. They have a sweeter sauce and the rest of their ingredients are fresh. Our service was fine as well. I have had their buffet at other locations and this is always a great opportunity to try different menu items. We saw a sign that said they have a lunch buffet Monday through Friday. We went there for dinner and order a pizza and the cheese garlic bread. Both were fantastic. Would definitely eat here again.

Pepperoni pizza had pepperoni under cheese which always a pet peeve. Appears to be cheddar mixed with mozzarella. Thin crust with cornmeal is good. Biggest letdown is sauce which is just tasteless and gets overpowered by salty cheese. Service is nice but relaxed.

Horrible food ever no matter what you get. The staff had a attitude. She was always in the kitchen room. I dont know why. But one thing we are pretty sure never ever back there again. I guess my cat will cooking better than them… BTW after eat my husband got sick, he is keeping run to bathroom. I didnt finish my food because was not fresh, tasted like microwave food, for this price hell no!!!

I’ve never been disappointed with Aurelio’s, but I’ve never been ‘wowed’ either. They have good pizza that is well-​seasoned but typically fairly greasy. Since I’ve always ordered take-​out for the office I have yet to have the pleasure of dining in the restaurant; so I have no comment to make on the quality of service.
If you live in Estero this is a convenient pizza place to frequent if you’re looking for something other than Pizza Hut or Domino’s.

Atmosphere is old but clean.
Pizza is good, not skimpy on cheese, and crust is really good. The buffet is not very big but we’ll stocked, fresh and the salad is fresh. The pasta and soup on the buffet is plentiful and good. The waitress was very pleasant and attentive.
Would suggest for an inexpensive lunch with no frills.

I am currently sitting in the arelios bathroom pooping my brains out. 20 minutes after eating the best pizza I’ve ever ate, I find myself stuck on this throne afraid to move. And this is not the 1^st time it’s happen to me. I love the pizza but unfortunately, this has to be my last time doing this to myself.

Man, oh man, Aurelio’s, how you have disappointed me! While I’m sure you’re owned by the same folks who own the Chicago locations, your customer service is just not up to their standards. My heart’s a little broken, cuz I want to love you so!
I’m a native Chicagoan who was transplanted to New Jersey 10+ years ago due to my husband’s job transfer. In all these years, I’ve never come to love east coast pie. It’s my only regret in moving from Chicago — I miss the pizza.
So imagine my great excitement when I contracted to work a winter season at a Lee County hospital (travel nurse), and the hubs and I decided to take the plunge and buy a retirement house literally 10 minutes from Aurelio’s. My heart sang with joy.
We’ve never had any issues eating in, but the two times we’ve ordered takeout were pretty messed up. The first time we ordered online. The online confirmation said our order would «take three minutes to prepare.» Even though that sounded nearly impossible, I raced over to pick it up. The order hadn’t even come through yet when I got there. So I ended up just reordering the pizza face to face. Figured I’d just sit at the bar and have an icy cold beer while I waited. Except there was no bartender. The entire time I was sitting there (20 – 30 minutes?), only one employee even acknowledged me, a harried-​looking waiter, who was back there pulling his own drinks because there was no bartender in sight. And this was a Thursday night around 7 pm! All the waiter said to me was, «I have no idea where the bartender is. Sorry.» And away he went. They also got my pizza toppings wrong. Shoulda checked while I was there.
We decided to try takeout again one night this week. Ordered online again, got the «three minutes to prepare» message again (what IS that??). This time the hubs raced over to pick our order up. This time, we ordered a smaller pizza because we wanted to try a couple of appetizers and I was jonesing for a Caesar salad. Hubs asked the kid who was handling the transaction if she was SURE everything we had ordered was in the bags. She was confident it was all there.
It wasn’t. Neither hubs nor I had any desire to run back out to get the missed item, and he had paid with cash, so couldn’t get a credit card refund. So we called to see if they could deliver the missed item when they were on other deliveries in our neighborhood. We spoke to a «manager» who called herself «Melissa,» who told us in no uncertain terms that they would not deliver the missed item because they don’t deliver (I guess they use a third-​party delivery service or something), even though delivery is cited as a service offered on the Aurelio’s website. I guess what really upset me was this girl’s rather flippant and dismissive attitude. Never once did she apologize or show any remorse for the problem with our order. She was pretty much like, «These are your two choices. Take it or leave it.»
So I guess we are gonna leave it. Which makes me pretty sad, because their pizza is so freaking delicious! Maybe we’ll start taking the drive down to the Naples location if we get cravings for some Chicago pie. Oh, and don’t waste your six bucks on the Caesar salad. It’s TINY and bland and boring. Sorry this was so long.

Stopped in this place for first time. Beautifully decorated and was thinking we were in for a treat. We received service in a timely manner and she was pleasant. Ordered our drinks, not any alcoholic ones. Then ordered meals. Wife ordered deep dish pizza, son had paste, and myself thin crust pizza. Sons serving size was ample, my pizza was pretty good, not really very thin. Wife’s had no similarities to deep dish pizza. It was like a bowl of soupy sauce and cheese. We sent it back and server said she hated their deep dish. Services became slow and sluggish and they were not busy. Waitress smelled of smoke which explains slow service. They did take deep dish off bill. My 13″ pizza was $ 24. I have had much better for less. Not sure if we would return.

Awful experience! Called for delivery, was never informed it was a third party taking my order. Was told they were short on drivers so it would take 70 – 90 minutes. I agreed. My $ 23 pizza quickly turned into a $ 34 pizza; was somewhat confused.
After 93 minutes I called for a status update — this is when I realized it was a delivery service, not the actual restaurant — was told the driver was there and waiting for it to come out of the oven, so it would be another 20 minutes or so. I said that was not acceptable — I had already waited the excessive delivery time quoted. Girl said she was transferring me to her manager; she transferred me to voice mail. I called back and told her she needed to actually transfer me to a real manager — spoke to him — was told he would waive the phone order service charge ($ 2.95) as well as the delivery charge ($ 4.95) and the pizza would arrive in 20 minutes. Agreed as I had a house full of hungry people and not much more I could do.
30 minutes later the driver arrived and said he was going to take $ 3 off the pizza because the girl at Aurelio’s dropped the box as she handed it to him, so the pizza was ruined. I informed him his manager had already dropped all the service charges, so it would minus that and the $ 3. The manager had never informed the driver of the price change — they were still trying to get that $ out of me.
Opened the box and yes indeed, the pizza was ruined! It was a pile of toppings and all the sauce was smeared on the edges of the box.
100% unacceptable Aurelio’s! I still paid $ 30 (after tip) for this pile of pizza toppings that we waited 2 hours and 5 minutes for. You should be ashamed of your affiliation with this terrible delivery service. This disgrace of a pizza should of arrived free and with a gift card for a future order.
This delivery service lies to your customers, tries to take money from them even after they inform them they are getting fees waived, misquotes delivery times, the list goes on and on.
If you don’t want to deliver your own pizzas, then don’t offer delivery at all!

Placed a take out order for 2 pizzas. When I showed up they told me they ran out of Italian beef, so I decided to just get a different topping. I was in a hurry so I even told them I would take it as a take and bake. Come to find out they hadn’t made the other pizza either. No offer of a discount or anything for the inconvenience. Between this and the bone dry Italian beef sandwich my wife had last time, we won’t be going back there anytime soon. Bad food + bad service = taking my business elsewhere. Sad part is this used to be one of our favorites here too.

This is apparently a Chicago pizza lovers kinda place. We sat outdoors and ordered salads and pizza.
I liked that the pizza was thin crust but for me, the sauce was way too sweet. Definitely not what a New Yorker is used to. But surrounded by fellow Unilocalers who hailed from chi town, they loved it.
Service was good considering we were a noisy table of 11 humans and one doggone cute lil mocha beast. Kudos to my gal pal Rachel for setting up this UYE in Ft Myers so we could spread our Unilocal love to all who showed up!

When in the area, Aurelio’s is on my must go list. They do not disappoint. The thin crust pizza and a great deal of cheese and the sauce has a bit of a nice sweet taste to it. We get a Hawaiian pizza, and don’t have to say extra pineapple or extra sauce. It is totally the way we missed and loved it, and as awesome and tasty as ever.
We also order a deep dish pizza. We get extra so we can take it home. Deep dish is good too. Tons of cheEse, tons of sauce. Think next time I won’t get the combo w mushroom, green pepper, sausage tho. The middle may get watery from veggies while the crust gets a little bit crispier. Simple sausage will be perfect.
Service is good. I love the decorations and flashback pictures of Aurelio’s in homewood. I use to live by the one in tinley park, so it is nostalgic, and I felt like a little kid in the 80’s.
Love this place, pizza, service, outside area basking w palm trees. Definitely not the old Aurelio’s view.

I’m lucky enough to have family who live in Fort Myers because I can get my share of this pizza when I’m in the area. Being a Chicago Native I know what great pizza tastes like, and it’s definitely here! Every time we eat here my family and I start talking about the times that we lived in Chicago. This pizza brings back so many great memories! Its delicious, just the way I remembered. Crispy thin crust pizza with a sharp tangy tomato sauce and Italian sausage. Yum!