Dunkin’ Donuts

I’m so glad this place is near where I live. It’s one of the few places where I can get a healthy breakfast. They offer so much more than doughnuts. If I want to be bad and have a doughnut I can but most of my visits are for the unsweet tea and lo-​cal breakfast options. Their unsweet tea is addictive. My favorite breakfast is the Turkey sausage and egg wake up wrap at under 300 calories. Sometimes I add on the hash browns. They are seasoned differently than any others I’ve had and I love them.
They have great lunch options also. It may not be as low cal or healthy as my favorite breakfast but I love the chicken salad croissant. There are many mornings that the drive-​thru line is pretty long but they get everyone quickly served. The line is never long inside if you are in more of a hurry. Everyone is always friendly.

Ordered grill cheese… got a hot, microwaved cheese sandwich… gross. No grilled anything.

Terrible service. The cashier did not know how to ring up the largest item on the menu which they are currently running a national ad campaign for. When I got my order they didn’t give me the coffee that I had ordered. When I asked the woman serving the coffee, she asked to see my receipt. She informed me that the cashier had not charged me for it and I could get back in line and order the cup of coffee and pay for it if I wanted it. Won’t be going back!!!

Donuts were fresh, even at night. Staff was quick and friendly. Not sure what some of these other reviewers are talking about.

I have to say the manager at this Dunkin’ Donuts (Michelle) is an absolute professional in every sense of the word.
She has gone above and beyond to correct a quality issue and made sure I as a customer was 100% completely satisfied. And sent me off happy and with a fresh free cup of coffee to my liking.
An absolute professional!

Serious customer service help is needed here. The employees are not properly trained. The cleanliness is below standard and customers are not happy here. The owner needs to contact me so I can explain what needs to be done. This location and brand could be great… But instead it’s very poor.

I have had mediocre experiences here before, but they are outweighed by the bad ones. The employees are always nice enough, but the coffees and bagels are really just lousy and they are incredibly slow. It really took me too long to realize it, but with Einstein Bagels across the street, I was crazy for going in to Dunkin Donuts for a bagel.
If you are getting donuts for your kids, and don’t feel like driving to Krispy Kreme, there are worse places, but I won’t be back.

I was disappointed with the customer service I received at the drive-​thru this morning.
The girl taking the order seemed flustered at my simple order of 6 donuts and possibly overwhelmed with her responsibility of giving me my total.
The guy handing me the order at the window did nothing but just that. He handed me my order and did not mutter anything.
Typically when I spend money somewhere, even if it’s just $ 7 on donuts, I expect the person taking my money to respond with a simple thank you.
For this reason alone, I’ll be taking my business to Krispy Kreme instead.

I only get one thing from DD so this review is solely based on the Jamoca Almond Fudge iced latte. I go through the drive thru in the afternoons. It’s never crowded and service is quick. The latte is amazingggg… I even prefer it to anything at Starbucks which is saying a lot for me. I’m the Starbucks queen and everyone who knows me knows that! But damn this drink is the best thing ever. The employees aren’t the friendliest bunch in the world but if they make my drink right that’s all that really matters!

Is dunkin’ donuts fancy? No. Can they even really get my order right ½ the time? No. You know what it is though? DD is extremely quick, extremely cheap, extremely large in quantity and offers extreme variety. Dude, so extreme.
$ 1 medium sized iced coffee keeps me coming back. I occasionally go twice a day iffin’ I’m in the right vicinities. Most locations offer drive thru’s that aren’t 6 miles long (cough, Starbucks, cough). That’s good enough for this gal. I actually singlehandedly owe them my iota of sanity in the first 4 months of my daughters life.
Most of the time I drink a big olé’ black iced coffee with one cream — if you ask them to add cream you get cream with a side of coffee. But if I’m feeling sweet; man! The flavored sicky sweet drinks are good. SO GOOD.
The food is obviously reheat and eat, its not amazing, but they have options for hangovers or an ‘on-​the-​run’ meal for a reasonable amount of calories — covered and covered.

I quit this Dunkin, they disappointed me too much. That was a while ago. Imagine getting on the road and drinking an iced coffee beverage that was all sugar on the bottom, syrup on the sides, and burnt water-​boiled pencil in the center and you’ll have the last drink I had there.
I never had any problem with the employees, I did have a problem with the floors one time but I think that was impossible to escape due to the weather.
Mainly it’s just that I’ve had good Dunkin’ iced coffee drinks, and I believe it was three in a row that disappointed me.
I’ll probably try again some day as I’m dragged there by the wife who’s addicted to the Dunkin crack, but for now they remind me of why Dunkin Donuts failed the first run in Tennessee, and there are two far superior instances of the shop closer to me.

Great staff. I walk over to get Tea from the salon I work at.

Dunkin Donuts and Baskin Robbins — a good combination for a hot summer day!

Proof positive that with a good brand and the right location any business can stay open.
First time we stopped in here was at an off time between rushes. We were literally ignored by two employees standing ten feet away. They were talking while one was sweeping, we stood at the case and may as well have been invisible. We left.
Against better judgment we went back recently, this time it was fairly busy. The employee acted like she was doing us a favor to take the order, snarky and rude, well beyond typical retail angst.
Never another dime. How these franchisees conned Dunkin into giving them this location would be a fascinating story.

This is a sad excuse for any kind of restaurant, especially a donut shop. Twice this year we’ve come when they’ve been out of donuts. If you have the word donut in your name and you run out in the middle of the breakfast rush, there’s a problem. In addition, the other options are horrible. Breakfast sandwiches have often been cold. Bagels often too tough to eat. There’s really just nothing worth experiencing here.

Eek! Me DEFINITELY thinks not.
The service was friendly enough, don’t get me wrong. They had a sweet southern charm that I appreciated.
The fact is, the food was SO SO bad!!!
My family and I were staying right across the parking lot at the Hilton, and we didn’t want to pay $ 10 per person for the buffet, and we needed something quick. So we figured dunkin donuts would have what we needed.
Not.
So.
Much.
I got their egg white/​turkey sausage flatbread sandwich and a chocolate donut and some hash browns. My husband got a breakfast wrap, and the kids got donuts and my daughter also got a bagel.
The «wrap» that my husband got was the size of his finger and barely edible. My flatbread didn’t taste like anything – no flavor to it whatsoever. The actual bread was stale and hard :(And the hasbrowns-​BLECH!!! They were wibbly and overseasoned. So disgusting.
They also forgot cream cheese for my daughter’s bagel, so my husband had to go back.
Never again.

There is a drive through and cozy sitting lounge. After coffee you can have an ice cream at Baskins Robbins that is in store too!

Best service and best coffee!
Always greeted with a smile and a hello. Coffee is always fresh, donuts are always fresh as well. I come here a lot to buy for my offices and I always have the most pleasant experience!

having grown up in Boston/​New england area, Dunkin donuts is the regular place to get your coffee…
having said that…
this particular store is nice, they keep it clean, for the most part.
my biggest complaint is that my coffee is never made the same… ever.
sometimes it’s amazing, and sometimes i feel like i’m drinking burnt fuel with sugar. it’s really sad when you’re heading to work at 5 in the morning, and really just want a good cup of coffee… and get grossness…
the donuts are always good. but you have to get there early, due to the fact that they rarely keep replenishment going… i went at 2 pm one weekday, and well my options were 1 muffin, and 5 different donuts. it’s sad, because they are really good. my favorite is the Boston Kreme… no surprise there.
i do recommend this place, just because they are very helpful in their customer service. if you have bad coffee, and have the time for them to fix it, they will.
their ice cream cakes are awesome… and you can get customized cakes, very easily. they run specials too.

I love Dunkin Donuts coffee so much. I have a terrible time passing up a store because you NEVER know when you’ll be in Alabama or another place that doesn’t have DD! I travel for work and can tell you the exits off of 65, 40 and 24 where you can get a DD fix in TN, KY and IN.
That being said… I probably go to this particular DD the most because it’s near my gym and I used to live in the Cool Springs area… but it’s not my favorite DD. The staff is not very friendly and I’ve had to repeat my order of «A medium coffee with a shot of cinnamon and whole milk» several times before they get it.
Come on folks, you’re working with coffee AND you also get to be around ice cream (this store shares space with Baskin Robbins)…that’s not a bad gig! Be happy!