Smashburger

Delicious burgers. We got the avail ado bacon burger. It was perfection. The milkshakes were also yummy. I got the onions straws and put those on my burgers… it was heaven on top of heaven. A must go for a quick bite.

Service was terrible tonight. The cashier was friendly and competent but after that the only
Thing they had going for them was the burgers. The milk shakes didn’t come until we were ready to go. The trash cans were overflowing. The cooks seemed pushed to their limit and it wasn’t even busy. One employee left as food was coming ready, leaving them with only 4 employees fumbling around. But
Like I said the burgers were totally worth it.

An amazing burger experience! ! So many unique burger options! I got a burger with balsamic glaze, red onions, tomatoes, GOAT CHEESE, and cucumbers! Wow! My friend got a jalapeño Baja burger with guacamole! Both had very good very unique flavours! We had the fried pickles as a side and they were also excellent! OH ! Another thing is they have beer! ! Almost an instant winner in my book:) definitely a fun lunch date place

Food was good but smaller portions and way overpriced. 3 burgers, 1 fry a 1 drink, $ 27.93

Went for lunch on a Sunday. The girl at the counter was very new and had issues with special orders. I ordered a chicken sandwich and she had no clue on how to ring up the order. After paying, the food came to my table within about 7 mins. Fries are luke– warm at best and the beef burger was delivered vs the chicken. I told the server about the fries, and burger issue. No apology, just 7 mins later the hot fries and chicken sandwich are placed on my table. Only again, no apology and nothing said — -really. The food is good, service very bad and extremely unprofessional. Sorry, not returning here for a while. Pricing is a little high for fast food.

I’ve never tried a Smash burger and everyone else seemed to love them so I wanted to give it a try. I love burgers so I’m always willing to try a new burger spot.
The fries are too skinny for my liking to be honest. Although I asked for ones with seasoning, I honestly didn’t taste much of it.
The Spicy Jalapeño Baja burger was pretty good. I liked the flavors but I wish there was more guac, more of that chipotle sauce, and more jalapeños. But I might just be being greedy. The meat was seasoned well and I appreciated the flavors they had going on. I wouldn’t mind going back and trying other menu items. I want to try out those fried pickles I heard about.
The cashier and servers were friendly and helpful. So no complaints there.

I went here with my daughter to get some dinner. I ordered a burger with cheese and bacon, and we ordered a peanut butter milk shake. The burger came out without cheese or bacon. We also received a vanilla milkshake. Way to many issues with this place. Very poor management!

This is my go to place for onion ring cravings. The haystack onions are really tasty, though they are greasy and do need to be blotted. I always order online, as it takes forever if you order in store. The sweet potato fries are pretty good too!

My husband and I have frequented this establishment a number of times since it opened. I’ve noticed the last few times, the fries were served a bit greasy and the tables were not cleaned promptly.
And during this last visit, the floor was so slippery that I fell. None of the workers seemed to be concerned that a customer slipped and fell. I reported to one of the employees that due to the slippery floor, I had fallen. The employee did not respond. I received more concern from other customers in the dining area. When my husband explained that the floor was dangerously slippery, the same employee responded that there was nothing that he could do about it. When asked if the floors ever get cleaned, he responded that they do at the end of the night. After a few minutes, I noticed that he put up the yellow caution sign regarding the floor.
Poor customer service. Post management. Will not be returning.

The salted caramel milkshake is just devine! Even typing this I’m tempted to head over for one. I’m also a huge fan of the buffalo spicey fries, although the amount of dry rub on them varies. I have only had a burger once as the fries and a shake is a massive amount of calories. The burger was pretty good, but I was mostly distracted by the fries and a shake.
Oooh… The rosemary smash fries were amazing also! Glad I finally stopped by the place.

Awesome customer service, and very friendly
Staff. The food was great very tasty;not too greasy, high quality meat and made in a timely matter. Loved it!

This place is hyped for their fresh «best-​tasting burger» so when they opened one in Frederick, I thought I’d give them a try. I had the Classic Smash with a garden salad (chipotle dressing) and a local craft beer (Flying Dog Tart Cherry Ale).
The good: The beer was served in a ice-​cold frosted mug — nice touch! The salad was fresh and the chipotle dressing was tasty and not overpowering. The «bowl» it came in was a little narrow — not making it easy to mix the salad (yes it needed some mixing) without tossing some onto the table. Still — really pleased with the beer and salad.
The not so good: The burger patty was greasy and flavorless (salty — that’s it). No better than a Wendy’s single. The bun was kind of mushy — no real character — nothing special.
The $ 5 off coupon made it a good deal, but without the promotion, not sure I’d go again.

The wife and I tried this place out last week. The burgers, fries and milkshakes were tasty. Burgers were juicy, fries were crisp and not greasy. That’s the good part.
What I didn’t like was the guy that brought the food to our table set the food down and within a minute, he came back and grabbed my tray.
He had brought me the wrong burger. He then proceeded to take it to another table. Huge no no in food service. He should have tossed it and made the other party a new burger.
Secondly, it took so long to get my sandwich, the wife was almost done with hers.
On to the shake.
Good, nice thick and tasty. Bad, for the price they should fill the dinky cup they serve it in. Not half full.
Lastly, the place was pretty clean except…
The doors and windows were disgustingly dirty. The experience as a whole left me with one thought…,
Poor management. I will not return.

**SIGH** This is kind of a hard review to write. One one hand, the food was good, but a bit pricey for what you get. The chicken sandwich with feta and balsamic vinaigrette tastes great, but that is one thin piece of chicken. Like, really, really thin. My husband liked his BBQ burger, but once again, it’s not terribly impressive size-​wise. The Smash fries and sweet potato fries were tasty, but kinda cold by the time we got them home.
So…why is this a one-​star review? After downing our meals and shakes, I FOUND A FREAKING HAIR at the bottom of my shake. A HAIR!!! Of course, by the time I found it, it was well after 10:00pm and, as I mentioned, we were home. For $ 30 on burger and fries take out for two, I seriously expect better quality control than this.

The Baja chicken salad is really good, but the small portion of chicken isn’t worth $ 2 add on. Also if you don’t like cheese, make sure you ask for lite. Finally the jalapeños I had were pretty spicy. I enjoyed them, but if you are sensitive. I say skip them.
Final thoughts; it comes with BACON!!! Yum!

I’ve been here a few times and I try to order something new but I pretty much ALWAYS get the avocado club with grilled chicken with veggie frites (flash fried green beans and carrots) YUM! I’ve had the smashfries here and they are definitely really good. I’m not much of a milkshake person but they use Haagen-​Dazs ice cream which has to be my favorite. The nutter butter milkshake tasted SO good.
I only subtracted a star for the crappy customer service but I mean what can you really expect when most of the staff looks like they either just graduated high school or never graduated at all. Would it kill you to PRETEND that you’re friendly?! I absolutely hate going anywhere where I can tell that a person hates their job and doesn’t want to be there. I used to work in the food industry and customer service so believe me I get it. A lot of people are really rude and I get that people have their bad days but leave your personal problems outside of work!
Anyway, I do enjoy the food here. I would have to say that I definitely prefer this place over five guys. I feel like it has many more options. I will definitely be back!

Decided to give Smashburger another try. Arrived around 4:30 and was the only customer in the store. The crew member who took my order was friendly. However, there was trash on the floor and on one table. It did get cleaned up while I ate. Food came out quickly and was piping hot. I got spicy buffalo fries and a smashburger with goat cheese and mushrooms. The fries were amazing. Perfect, spicy little shoestrings. The burger was very good, too. Very juicy. The toppings weren’t stingy, either. It would appear that timing is everything here. Come at the right time and you’ll leave happy.

Very decent burger place. A lot better than five guys I would say. A lot less greasy than any burger joint that I have ever been two. They offer a big selections of different burgers, fries, salads, kids meals, milk shakes, and beers. It’s very clean and the staff there are pretty helpful and attentive.
Just right across from the FSK mall if your coming back from a tiring shopping spree! Give them a try!

Based on my first visit, I give Smashburger 3.75 stars. I’m not a fan of Hagen Daas ice cream so I didn’t love my Oreo milkshake but it wasn’t too bad. I wouldn’t have ordered it if I’d noticed they used HD ice cream.
Otherwise, I savored every bite of my truffle oil mushroom burger (I think that’s what it’s called). It tasted like a smaller version of The Cheesecake Factory’s Mushroom Glam burger, which I love. Of course I added delicious bacon for $ 1. The beef was somewhere between Five Guys and Elevation Burger in terms of quality and flavor. Not mind blowing but solid. The skinny regular fries and Smashburger fries were good too. Very crisp and flavorful.
Service was pleasant and there were no mix ups with our order. I didn’t see or hear any of the problems amongst staff another reviewer mentioned.

Going to QSR and «better» burger chains has been my «thing» for the past five or six years, and having eaten at Shake Shack, Jake’s Wayback, BGR, In-N-Out’s, Five Guys, and a few others, I was excited to finally try the Colorado-​based chain. I went to the VIP Grand Opening event and while I think the crew was still trying to get to work out some issues, I was very impressed.
Burgers: I grabbed a Bacon Cheeseburger, subbing Sharp Cheddar for American. The Egg Bun was good but not memorable. Not as much pillowy richness as BGR or pleasant sweetness of Shake Shack’s or Jake’s potato buns, it wasn’t toasted so much as it was saturated in butter. This was actually pretty offputting, but thankfully the butter didn’t overwhelm the rest of the burger. I thought the burger was good and well seasoned, appropriately but not overly (read: grass fed) beefy. Although I was expecting more of an intensely flavorful, malliard-​reaction inspired crust. The bacon was solid (a big step above Jake’s) and the meltification on the cheddar was excellent. The cheese was actually the best and most prominent part.
Sides: Two words. Fried Pickles. My God these were outstanding. Not too heavy but still bursting with vinegar flavor and an addictively crunchy crust, they’re beyond good with ketchup. I sampled some Buffalo fries too; perfectly crispy and shoe-​string thin with a uniquely spicy but meaty seasoning.
Shake: Had a sample of the Salted Caramel. Really complex and flavorful. although a little thin for my liking. Might have been the sample size.
Atmosphere: Cool and relaxed. Love the QSR feel and the employees were all very excited and upbeat.
I’ll probably be back to get «just» a burger to check out the merits of the smashing technique and get another sense of just where it ranks in pure beef flavor (I’d say behind BGR’s dry-​aged burger and Shake Shack’s blend) but it’s definitely a great option for burger lovers, and given the menu size and scope a step above places like Five Guys.