Macy’s

This review is strictly for the Men & Childrens store.
This store is in desperate need of a remodel. Everywhere you look, there’s duct tape on the carpet covering up HUGE rips and water stains on the ceilings (which leak during the rain). Other Macy’s stores in SoCal have been remodeled and look great.
Also, several cashiers are very rude and unprofessional. Lots of them complain about their job to each other right in front of customers and act like you’re bothering them when you go to pay.
However, this location does have a pretty great selection. I like the new Last Act department. Even though its totally unorganized, the prices are great!
Overall, this is not one of the better Macy’s stores I’ve been too.

My favorite part of women’s Macy’s:
Armani Exchange and impulse.
Sometimes clearance is something to browse through. Coupons and savings are great but only useful for the everyday value. Only helpful when you have a Macy’s card, plenti points, and the thanks for caring year pass! Save 10 percent on top of saving WOW pass, and Macy’s rewards cc discount, oh and plenti points!
So excited! For every dollar spent on Macy’s cc it’s dollar per dollar for plenti points. I’m ready to rack these dollars up to add on more savings!
I’m eye balling a watch

I got a watch as a gift from a friend. I checked online and seen that they sold it at Macy’s I went to have it seized and the sales ladies did not want to size it because I didn’t have proof of purchase when I had just explained it was a gift. Seemed like they were not willing to help because I wasn’t buying from them. I was willing to pay to have it seized but they seemed as they were not interested to help.

I just had the worst experience of my life in Macy’s. I needed to buy a formal gown for an event in two weeks. I found a gown I liked, but not in my size. I went to the desk, and asked a clerk who was on her cell phone if she could help me find it in my size. She responded that she did not work in that department. I then stood in line behind two other people and then asked the clerk «gayle» to help me find my size. She checked The computer and said they had my size, but she did not know where it was and did not have time to look. I asked if she could call the other Fresno store to see if they had my size. She said that would take a long time and since there were other people in line behind me, asked me to wait. I waited until she helped 2 other people, then stepped up and asked if she could call the other store. She asked if she could help the person behind me who had a return. I very politely said I have waited in line and would like her to call the other store. Instead of calling the other Fresno store, she called a store 45 minutes away and asked them to put one on hold for me. When I found out what she had done, I again asked her to call the other Fresno store to see if they had my size. She said it would take too long and asked me to wait. She helped 5 other customers while I stood there. While I was waiting I used my cell phone to try to call the other store. I was put on hold for 20 minutes. Eventually someone came on the line and I asked her to see if they have the dress in stock. I was put on hold again. When «Gayle» learned I was on hold with the other store she refused to try to call them herself and then proceeded to ignore me. I asked if she could have The dress shipped and she said she did not think it would get to me in time for the event. I asked for the Manager. 15 minutes later the manager arrived and assigned Stacy to help me. It was 45 minutes since I originally asked for help. Stacy had the dress ordered and waived the shipping fee, transaction was done in 15 minutes. We don’t have many choices in Fresno for shopping. I have had better customer service at Target.

Estrella in Men’s suits/​tuxedos was absolutely amazing today! After failed attempts at many other places prior, She made it happen with everything I needed, amazing customer service, and a glowing personality. Thank you so much Estrella!

OMG this Estée Lauder counter is worthless! I first walked up as a customer was walking away due to being ignored by sales reps! I asked for a specific product, Mother’s Day gift, got powder, not interested, pushed on me… Finally, had to be stern and a jerk with clerk, that I «wanted cream in beautiful» finally, I got my product! Macy’s do you wonder why ppl shop on line or other stores!

I went to origins in there and it is not at all close to the river park GREAT customer care or even close to having available workers during work hours in that area!!! I was so disappointed because I’m so spoiled by the River Park Origins being so accommodating and so giving in their free facials and samples. The store seems so cluttered and lacking of great customer service!!!

Have never had a problem until recently with an online order… Purchased some body lotion from Chanel cost $ 82 had plenti points, $ 15 worth, and a gift card for $ 24 and some odd cents… After placing order applying points amount and gift card amount the correct total showed but as soon as you hit place order be sure to check your order total because I’ve tried it twice in the last two weeks and I’ve had to cancel both orders because once you hit place order, It goes back to the original amount of $ 88 and some odd cents… Guess I’ll go into the store to buy it and use my gift card and pay the rest in cash it just seems I can’t trust the online ordering any longer

Went in last night to exchange a watch that I had purchased online. Encountered the worst experience at this Macy’s. I was not acknowledge by this employee whom worked the women’s watch department (tall man wears glasses speaks with an accent) until about 15 minutes later. They were not busy at all. End up returning the watch and took my business to Nordstrom.

Everytime I go to Estee Lauder, some of the girls are nice and some are arrogant. There’s this old lady who I just can’t stand. She’s been there for years and I’ve never liked her. Her attitude is rude and she’s very snobbish.

The Chanel Cosmetics Counter at MACYS is fortunate to have makeup artist Durand Carter on staff. His free consultations were excellent, and my friend and I left with numerous products that enhanced our appearance in a sophisticated, subtle way — appropriate to our life here in Fresno. Chanel products never disappoint, and their makeup artists are well-​trained and informed. Seek out a consultation with Durand — you won’t be disappointed!

I don’t shop at Macys a lot but when I do it has always been very organized and great personnel helping the customers. I have bought makeup, shoes, accessories and clothing and all have been of great quality and has lasted years of wear and tear. I would recommend this Macys as it has various levels and household accessories. I did register here as well when I got married and they always have sales and benefits.

This review is for the Kiehl’s department in the women’s cosmetic department at Macy’s. I got sent here from Ulta Beauty looking for a specific product. Jenn helped me and was FANTASTIC! She offered me samples of several products that she thought may work for my skin condition and was open to listening to my concerns. While I normally don’t shop in this department, I have to say my experience and Jenn was wonderful!

The ladies in the mens shoe department were so helpful even tho they were beyond busy with the lack of stuff on hand.

Fantastic customer service in the Home Section! Returns and exchanges are never pleasant but at Macy’s they totally take care of you.

First off, how can’t anyone give Macy’s 5 Stars, it Macy’s! Awesome clothes, great shoe selection and very good customer service! I opened up my first credit card here at Macy’s in Fashion fair in 1998 and absolutely love this store (Fashion Fair mall on the other hand, blahhh!) I have purchased thousands of dollars worth of clothes over the years and have never had a bad experience.
Today I went in to get me a couple of pairs of Levi’s 514. They were on sale for $ 49.99, regularly $ 68 dollars. As I approached the counter the sales associate asked if I need the pants today and I advised her that I did not. She then went on to advise me, if I prepaid for them today, I could receive an additional 25% off (Friends & Family) and pick them up on the 26^th. Score! I immediately jumped on the offer and purchased them ($ 80 out the door). I am heading back tomorrow to get another two pairs, he he!
Clean and organized store, awesome gifts with purchase of cologne and super sales every week. Clearance racks are great too!
Highly recommend shopping at Macy’s!

Went back for an eyeliner refill during the holiday season. Was helped by an older lady. I got to the counter and she offered me something but I told her I was there for something specific and not looking to buy anything else. She seem disappointed then just walked away. Ok o. O…I said I was looking for a specific item! I knew what I wanted! Just get it for me so I can go on with my day don’t walk away! Anywho. Stood there looking at stuff then grabbed her attention and got what I needed to get. Well at least something was sold to me this time and didn’t leave there empty handed. Service still sucks though.

The reason this place doesn’t get ¹⁄₅ is because of the men working the mens clothing department. They were professional and great helps. This is despite the zoo of humanity putting on such an acrobatic display of stupidity and retardation that it makes me wish for a jetpack that would instantly fly me back to any other city away from Fresno — especially this mall.
Et tu, Fashion Fair? Did you catch FultonMallitis? Look at Manchester Mall… that’s your fate if you don’t…ugh…well…I honestly dont know what you can do. Fresno is a weird, migrating city. It’s always moving, as in, on a map. Its always trying to escape itself, build «new» strip mall and locations. This place is dying. This Macys should not let just anyone in… but since it cant do that, expect the full Walmart experience.

This is by far the filthiest store I have ever been to. While the fight for consumer dollars is getting tougher and tougher, you would think they would go out of their way to present an inviting and clean store.
Their customer service folks need to be screened a bit more. While the do provide jobs, it appears any applicant would be hired quickly. However they should provide the staff more training or training period. It isn’t always about just operating a cash register.
Macy’s, do yourself a favor. Clean up the store, hang up the clothes which litter the floor and train your staff.

I normally prefer other high-​end store such as Nordstroms or even Neiman Marcus. However as far as the valleys concern this is high end.
I always find great deals at this Macy’s just because a lot of products or designer name brands go overlooked. It’s a great place to go if you’re looking for something in the fragrance or makeup department. Most of the girls there are very knowledgeable. The best time to go is when it is a gift day or when its friends and family because that’s one of the best coupons they offer!
The only major minus I can say that sometimes it is difficult to find help. The girls were working there are sometimes not as knowledgeable about the products the clothes. I miss you person and it is very difficult to find help in the shoe department. So much in fact that I have complained to the management about the quality of service that I don’t receive when I’m there. Me