Wendy’s

The only thing consistent with Wendy’s is the hamburger. Other than that the fries are substandard and like what I could make at home if I messed up trying to make something better. This Wendy’s smells absolutely horrible inside. The carpet is obviously the culprit with spills and accidents and God knows what over the years. It just gives you the feeling that who knows what else has been left to be cleaned behind the counter. For a restaurant amongst others on a busy street in Frisco I’d have expected better. There are other Wendy’s in Frisco. This one is yucky.

Very disappointed arrived at this location at 8:30 pm on a Saturday night and the doors were locked! The workers would not acknowledge me and my family at the door and the drive through line was long due to slow service, to my surprise since no one was inside being served. I attempted to call the location to ask how come the doors were locked since the sign reads dine in hours until midnight. But no one answered and I got the fax machine! I’m writing this post so the manager and district manager of the store can be aware of the issue since they lost a lot of business to close by competitors due to the locking of the door prior to close.
Extremely disappointed

Nasty the fries were cold. The burger even tasted old. Flies all over the soda machine. Makes me wonder if they clean. I will not be back to this location.

I like coming to this Wendy’s, even though it’s not very close to where I live. I come here because it’s nice and clean and the people working here are very nice. The food has always been good and consistent.

Went here for a quick lunch with a friend today because he was craving the pretzel bun chicken sandwich. Unfortunately the pretzel buns were no longer available (insert deflated trumpet sound).
We opted for the spicy chicken sandwich meal which is always a safe choice. I’m not a huge fan of fast food but if we go to Wendy’s, I always end up with either a spicy chicken sandwich or the grilled chicken and apple/​walnut salad. I like the pomegranate dressing that comes with the salad and the light amount of blue cheese crumbles on top.
The fries are usually too salty for me but that’s pretty normal anywhere we go. I can probably count on one hand how many frosties I’ve had and I’m always overwhelmed by even the small portion. Kiddy size is perfect if you have a sweet tooth but can’t handle too much frosty goodness.

Fast food is always hit or miss with little consistency but I have found this one to be pretty solid. They are efficient and friendly.

The manager?, Kat, decided to talk to her friend in the drive through for 5 minutes and even cuss «Hurry up and fucking order», to her. That is unacceptable. Then, when I asked this manager?, Kat, who that lady was like if it was a friend or a rude customer, she said, «Oh, it’s my friend.», and walked away like she did nothing wrong.
I waited 5 minutes for a jr cheese burger that was cold before I even left the parking lot.

I love Wendy’s. Their food is generally a step above any other fast food establishment and they offer a better variety than most anyone else. That said, this Wendy’s has its issues. I’ve had poor service numerous times — wrong orders, long waits to get served, etc. Last 3 visits were an improvement over the first ones, but this place has a ways to go. I think they made some poor hiring decisions and have had to clean house.
They get three stars because I’ve seen improvements in service, it hasn’t been such a bad experience I won’t go again, and they have a really cool soda machine. 100 different varieties, including an insane amount of diet soda options. It’s like your own personal soda fountain. I’m hoping they can continue to work on their management and get things right.

For a being the new Wendy’s on the block, you would think things would be perfect. Well, nope. we have been here twice and each time the wait time to receive our order was less than slow and it is always incorrect. What part of no tomato, add pickles isn’t clear?
The only plus is the really cool soda machine — you can choice from over 100 varieties and it includes a ton of diet options.
Perhaps all the employees are new and still learning… well until everyone is up to speed we won’t be back.