Pollo Tropical

Frisco, États-Unis

2.8

Ouvert en ce moment

20 avis

Accepte les cartes de crédit
Wi-Fi gratuit

Contacts

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Téléphone :
+1 214-705-1719
Site :
pollotropical.com
Adresse :
11440 N Dallas Pkwy, Frisco, TX, 75034
Catégories :
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Informations professionnelles

Accepte les réservations
Non
Livraison
Non
À emporter
Oui
Cartes de crédit acceptées
Oui
Adapté
Brunch
Parking
Parking privé
Parking à vélos
Non
Adapté aux enfants
Oui
Adapté aux groupes
Oui
Tenue vestimentaire
Décontracté
Ambiance
Décontracté
Bruit
Moyen
Alcool
Non
Terrasse
Oui
Wi-Fi
Gratuit
Télévision
Non
Service de restauration
Non
Drive-in
Oui
Traiteur
Oui

Aujourd'hui

Aujourd'hui 10:30 – 23:00
Ouvert en ce moment
Heure locale (Frisco) 11:21 dimanche 22 juin 2025

Horaires d'ouverture

lundi 10:30 – 23:00
mardi 10:30 – 23:00
mercredi 10:30 – 23:00
jeudi 10:30 – 23:00
vendredi 10:30 – 23:00
samedi 10:30 – 23:00
dimanche 10:30 – 23:00

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20 avis sur Pollo Tropical

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Évaluation du lieu : 4
Dallas, TX
Yummy. Plantains over erryythang. If you want semi healthy fast food this is where it’s at. They gave me a free dessert last time so that was cool. Fast service as well.
Évaluation du lieu : 1
Celina, TX
No no no. Never again. I tried this place a couple months ago and was not impressed but decided to give it another chance. Still no. Where do I even begin. I ordered the chicken caesar wrap and fries. The wrap filling was ok, that’s what the one star is for, the but wrap was so dry the tortilla literally fell apart into pieces when I was trying to pick it up. Second the waffle fries were old. They seemed to have been sitting out for a while then reheated in the microwave. So I don’t think I will be back.
Évaluation du lieu : 4
Carrollton, TX
place was a little dirty had to ask for someone to clear a table. food was out fast however. the quality went down. I had the chicken wrap and it’s definitely been better. however everything else was fine.
Évaluation du lieu : 2
Fort Worth, TX
The food is great but the service is horribly. Took 30 minutes for a simple bowl and quesadilla wrap. There wasn’t anyone in the restaurant when we arrived and there were only four families in the restaurant when we finally ate. One family left due to the wait time, and the two others got their food over 45 minutes after they ordered. There were at least 6 people working and they spent the entire time we were in the restaurant yelling about some football game they were all watching. Between the insults they were yelling back and forth to the issues with scheduling, we heard every single word they said. Based on the accents of the workers, I’m wondering if this chain is an EB-​5 push. The manager came out in a Nike hoody and gave free dessert to the only other family left all the while saying that their tres leches wasn’t good. Don’t get me wrong, the food was great… the service was horrendous.
Évaluation du lieu : 5
Aubrey, TX
This place is great I am not sure why the low rating. At first I didn’t even look at the rating until I went to leave a review ! To be honest I may not have eat here if I had seen the 2.5 star rating but this has thought me a lesson you can’t always trust the ratings here ! It’s to much left up to subjective opinion. Of course everyone is entitled but man this place was great I love it and will be back it’s nice and clean and the food was great staff was friendly what more can you ask for.
Évaluation du lieu : 2
McKinney, TX
Okay food. I feel it’s a bit more expensive than it should be. When I got their «FRESH» salsa, it came frozen… I haven’t been back since. The manager offered to replace my order but at this point I wouldn’t be surprised if they spit in it.
Évaluation du lieu : 2
Windermere, Orlando, FL
First of all, food is very good, I’ve been here 3 – 4 times and always have been pleased. Calypso beef Is my favorite so far. Tonight, when I go to order they tell me they’re out of rolls & didn’t offer a replacement… but would’ve charged the same. When I told them the Coke Zero was not working they just said «it never works». There was a spill on the floor that hadn’t been cleaned & in the restroom there’s a lovely hand written note saying not to put in so much tissue that it overflows… this place is just not saying they want me to come back.
Évaluation du lieu : 2
Frisco, TX
Food is really good and the sauces are on point however the service is just terrible. Went in today to pick up a family meal. No one is in the restaurant since it is 4pm but still takes forever for someone to come over and greet me. The workers just stared at me with the, «it’s not my job look» and then finally someone came over to help. I had the same experience at the Preston location right when it opened however they were all new so figured it was just a fluke.
Don’t know what the hiring process is or the management style but not a great way to get a following in Frisco with so much competition in the area.
Just got home and guess what. They forgot the rice. Ugggh. Hope they get better because I do really like their food.
Évaluation du lieu : 2
Frisco, TX
I really wanted to like this place. Been here 3 different times and each was disappointing. On my last stop I grabbed the whole chicken, this was in no way a whole chicken, I had 2 legs and I believe 3 thighs, 1 tiny piece that they might have been a portion of a breast. I did not know this until I got home given I went through the drive thru. I was missing the plantains and my 2 «family sides» were barely enough for 1 person. I was so sad and disappointed. I love the balsamic tomatoes so the flavor of the food is not the issues. I’m missing something from my order each time. I took pics of the sides because I was in dis belief. Not what expected when spending over $ 30 on food. I’m always looking for healthy options and really wanted this to be a go too but sadly it’s a miss.
Évaluation du lieu : 2
McKinney, TX
Food is actually pretty good but one can starve to death waiting for it. Just now I’m parked at a curb side pickup #1. I placed order at noon for 2pm pickup. Got here at 1.58, checked in and then nothing happened. Went inside at 2.10pm to remind them about myself. Was told my food will be right out. It’s 2.20pm and still nothing. What does one have to do to not have to wait for their food?
Before I tried eating inside. Waited 20 mins. Ordered online and went to pickup inside last week. Food wasnt ready and I was 10 minutes late.
This could be 5 star affordable yummy food but ordering experience and then the wait is so frustrating. I wish my daughter didn’t like their quesadillas so much. Drive thru has been slow also every time we have been thru it
Évaluation du lieu : 5
Frisco, TX
The service was very good during my last two visits to this location within the last week and a half. My orders have been correct and the drive-​thru wait time has been somewhat minimal. In one instance, there appeared to be a 30-​minute wait for more chicken to be cooked. I canceled my order and stayed in the parking lot to develop a plan B for my family’s evening meal. The manager saw me and came out to my car and stated that it would only be a few more minutes and I can place my order again. I appreciated that because he did not have to say anything. Given how customer service has gone to the dogs, I was grateful that I did not have to execute my plan B.
The food has been hot each time I’ve ordered and delicious! I have not ventured out and tried other dishes beyond their half chicken platter. I hear other dishes are tasty, but I have not tried them yet. I have alternated my side items and they have been good. I would go back to this location anytime.
Évaluation du lieu : 1
Dallas, TX
Tried this place for lunch on a whim, and I will not be back.
The tables were dirty and sticky, the floors were dirty, and the tea was empty the entire time I was there despite asking twice if they could fill it. None of the staff appear to be hustling — and this was lunch time.
The food was ok. At least it was hot and cooked through, but just too dirty to go back.
Évaluation du lieu : 3
Dallas, TX
The food was ok… The price was fair and the service was great. I will try something else and I will go back. I had the chicken with the corn soufflé and Yuca… The corn soufflé was incredible, however stay away from the Yuca unless you are use to them.
Évaluation du lieu : 1
McKinney, TX
I love pollo tropical but the customer service today was weird. They swiped my co-worker’s credit card without even giving a total.
They were very bland like they did not want to be there. We have been sitting in the drive thru window for 5 minutes now. No one is speaking to us, asking us to hold or anything. When they finally gave us our order, she handed the bag out the window and shut.the.window. We weren’t able to get some sauce.
Évaluation du lieu : 3
Frisco, TX
Just spoke to the manager. Just had an awful experience rock hard roll, juice in bean bowl and few beans, iced tea tastes stale and old. So very disappointed.
Évaluation du lieu : 3
McKinney, TX
This was my first time to a Pollo Tropical. I enjoy trying new foods and thought this was as good of a time as any to try it out… and then I didn’t order any of the exotic stuff that I really wanted to try /​doh.
The staff was nice on my entry to the resturant and I decided to order a ¼th chicken with two sides (red beans with white rice, and mac n cheese).
The ¼th chicken came with a thigh and leg. The leg did not have much flavor, but the thigh was pure heaven. It was nice and juicy with a ton of flavor.
My side of red beans and rice was delicious. It came with a large amount of rice that I dipped into the beans. The mac n cheese side was a very small portion and although it tasted good, it was gone in two bites. I will try another side next time.
The meal also came with a roll that was not very good.
I will come back at another time and will try some of the other food options including the yuca and plaintains.
Évaluation du lieu : 1
Frisco, TX
I am from Puerto Rico and I LOVE plantains as well as yuca!
When I found out that they offered this I was more than excited.
This was short lived unfortunately. Upon opening the styrofoam box filled with square cuts of fried yuca, you could tell that they were frozen right off the bat. And when you bite into it, it’s like putting old fries in the microwave. DISCUSTING. Didn’t even taste like yuca. The amarillos, or «sweet plantains» were black. Good plantains are a light brown color. The biter aftertaste came from the Frier grease which was layered with each slice.
The beans, tasted like beans you could get at Popeyes. They included a roll? Lol
The chicken might be the only acceptable thing here.
Overall, this place isn’t so «tropical».
Évaluation du lieu : 3
Dallas, TX
Drive thru or dine-​in. Casual. Tasty chicken. Not a lot of flavor on anything else. In order of best liked to least: chicken, garlic cilantro sauce, spicy amazon sauce, beef, pineapple rum sauce, yuca, pork, yellow rice, $ 9 for 8 wings. $ 12 for trio platter (beef, chicken, pork plus 2 sides). It was ok.
Évaluation du lieu : 4
Prosper, TX
I like this Frisco location a little better than the other, I think. The meal I had was delicious and the salsa had some actual kick. The salsa at the other location may have been mislabeled, because the «Fuego» was actually sans heat of any kind.
Chicken was moist and well seasoned; the beans were delicious and they accommodated my request to 86 the rice. All in all, a healthy option when you’re in a hurry.
Évaluation du lieu : 5
Dallas, TX
When you 1st walk in, the hostess by the front door will give you a number & while you order the hostess will put your number on a table so you won’t have to worry about securing a table. After ordering, go to the sauce bar & get 1 of each to try a variety. I found a new favorite sauce tonight, pineapple rum, yumm.
This is Caribbean style food, the chicken I tried tonight was moist & had great flavor, the corn casserole as a side is my favorite of the sides the offer. Overall its inexpensive & festive. Give it a few trys