The Home Depot

Sunday morning at 10:15. Their phone system is either broken, or all employees are avoiding taking calls – 25 minutes lost to the «your call is very important to us …» (yeah, right). This location doesn’t have a tool rental department, and I was calling to see if they have a wet saw set up so I could at least get my job done by coming in to the store. The answer is likely no. I would rate this Home Depot’s performance zero stars today if that were an option here.

Just awful service. I waited for 15 minutes for help just to have the employee tell me he was in break. Overall a very sad experience.

My girlfriend went in looking for a simple wardrobe box and everyone that she came into contact with was oblivious. No one was helpful, no one knew what they were doing. She asked for a item that was listed on your website and once found, (after several employees walked by) not one of them offered to get her a shopping cart or even ask if she needed a hand. She then carried the box by herself among other items. I’ve been going to Home Depot for years with my family and sad to say, this has become the normal customer service we now expect from this brand.

Horrible experience everytime i asked for help i was told that they didnt work in that department and that they would find someone to help me i was waiting for over 40 minutes withought any help ive been going to this location for a long time and these last few months they have really gone down in customer service quality one star is being polite who ever is in charge of this store is not doing there job if the person that is working the plubming department cant even be found when i went to orchard supply they told me that they would send someone to help me and they where there within 2 minutes it used to be that i would tell people if they couldnt find somthing in home depot they should check orchard as a last resort but after this i will be going to orchard first and only going to home deopot as a last resort the prices might ve cheaper but if you value your time and need to be able to walk in get what you need and leave this is not the place to go!!!

Website says items are «in store» yet most often items are not in store. Frustrating

I went to this Home Depot two weeks ago and what I was disappointed with the lack of customer service. The store manager, I believe I heard his name was Tim because he had no apron on or badge to identify him with (slender, glasses, with short hair) took his sweet time helping me out. I went to go pick up my order and we were walking towards the carpet that I needed, when he decided it was a good idea to stop and ask three employees who wanted to go home early. That could easily have been done after he was finished with me. He led me to the carpet and told me to meet him in Customer Service where he would finish my order over the phone. I received my carpet from another employee who didnt bother to ask if i needed carryout and took it to Customer Service. I went to Customer Service and Tim was there on the phone. He knew I was there but didn’t acknowledge me until Jasmin asked if I had been helped and I said yes and pointed at Tim. After he was done he started doing my paperwork without saying sorry for the wait and talked to Jasmin who was working on the computer completing my order. After I was done I took the carpet to load it myself without being asked if I needed help again. It’s clear that Tim’s leadership or lack thereof is spread throughout the store.
I wish I could do two separate reviews because two employees stood out in a positive manner. I went to the store again today and was glad to have been helped by Caitlin. She was quick and efficient in processing my order and was very pleasant. She asked if I needed help out which I said no but thanked her for asking. When I walked outside with my order, Mason asked if I needed help loading my item to the truck and I said yes. Mason was out there both of my visits and both times asked if I needed help and that is what customer service is all about. It is clear that both Caitlin and Mason know that it’s about the customer unlike the general manager who acts like he’s too important to help customers. If I had the chance to do another review I would give Mason and Caitlin 5 stars. Unfortunately their manager gave the store one star and that is still too high a rating.

I’ve shopped at this store since it opened and have found that they have whatever I need for any job around the house. I’ve spent thousands of dollars in this store because it’s well supplied and has lots of variety for your needs. But… heaven help you if you need assistance or a special order because their customer service is atrocious! I have actually seen employees turn and walk the other way if I was wandering an isle when it looked like I needed help. I don’t know if it’s a lack of training and/​or a management that just doesn’t care about customer service. Whatever the cause, DO NOT go in there if your intent is to seek advice or ask for assistance.
An example, last week I called and asked if they could provide a service where the hood over my kitchen stove could be repaired. After being transferred three times and put on hold each time I spoke to a representative who assured me they provided that service after I gave them very specific details of what was needed for the repair. I gave them my phone number and was told that someone would call in the next 24 hours to set up an appointment to have someone come out and give me a free estimate. After a week I never heard from them and called them back. Again, after multiple transfers and being put on hold each time I was told that they don’t provide that service. Really? You did a week ago!
I once tried ordering custom cabinets and sat down with a representative and provided her with a detailed schematic that included dimensions of what I needed and was told they’d call me back with an estimate. Weeks went by and I never heard back. When I called back and discussed the order, she gave me dimensions that were know where near what I had provided. When I brought this to her attention she started to cry saying she was overwhelmed with her work load. Needless to say, I canceled that order!
Last year we did a major remodel to our home and my contractor and I would go there on a daily basis for about two months to purchase matériel’s and supplies. Between the two of us we always found what we needed without any employee assistance. By the time we finished that project I realized that as frequently as we were in that store, NOT ONCE did anyone approach us and ask if we needed help.
Bottom line — if you need something for a project they’ll probably have it, but you are treading in dangerous waters if you have to rely on their employees for service. Buyer beware!

WHY? WHY? WHY? Why do I think I might have a good experience here? Still, the worse run business in this town. Too many employees paid to visit with each other. Leonard in the paint department was rude, condescending and just angry. I am so sorry that he is so miserable with his job. I spoke to someone about this and he said «he has his moments». He then brought over the assistant manager (Josh) who I took away from doing ‘NOTHING’. He seemed as interested as a dead bug. I went to OSH and the 3 ladies were helpful, nice and reminded me why I don’t know anyone who actually has anything good to say about «HOPELESS DEPOT». Such a pathetic excuse for any type of business. Totally done.

Went to match some interior paint after having some work done. Exceptional service in the paint department. Young man (sorry no name tag) was professional, courteous and got it right the first time.
Wish I had gone here first before having some paint matched for the exterior.

Just had the worst experience at this Home Depot. I went in needing 12 blinds cut at 1 pm. I waited 15 minutes while they called four times for Scott to go to the blinds department. Once he arrived he took a look at my list of 12 blinds and told me that this couldn’t be done. The order was too big and is more of an online order and that he doesn’t cut blinds anyways because he gets an associate to do this.
After I told him I get this amount of blinds cut all the time for our rentals, he agreed to take my list and would call me if it could be done. I receive a call at 2:30pm from Scott saying yes, the blinds can be cut and would take about an hour but I would need to come and pay for them first before they are cut. Fine.
I arrive and go to the blinds department. Scott has an associate grab the blinds that I need to take to the register to pay for and then return to get them cut. Once at the register I realize too many were pulled. I go through the list and pull a couple blinds that were extra and swap out a couple blind that were the wrong size.
I return to the blinds department with my $ 500 worth of blinds. It’s now 4:00pm and Scott tells me his manager pulled his associate to do something else and the blinds couldn’t be cut until tomorrow.
I ask for the manager. He apologizes and offers a discount on the blinds. I told him this is ridiculous. I’m from out of town and I’m leaving tonight, I came in at 1pm and once I was finally helped and I return with the paid blinds and now they can’t be cut.
The manager turns to Scott and tells him he can get overtime if he cuts the blinds. What’s this?!? Scott can cut blinds after all and doesn’t have to get an associate to do the work he doesn’t want to do?
Scott declines the offer because he has kids to go home to. Well so do I, Scott. Laziness is a common trait with half the Home Depot employees I have dealt with and the company is only as good as their weakest employee. One star is too much for the experience I had today at Home Depot.
I ended up returning the blinds and getting a refund. I will never buy blinds at Home Depot again.

Horrible when trying to reach Customer Service. My husband and I placed a phone order with Windows and Doors. Carlos B. was outstanding when taking our order, so he gets 5 stars. However, when transferring us to customer service to pay for the order, we were on hold for 22 minutes and no answer, we called back and was placed on hold for 10 minutes, we called back and was placed on hold again. Called back and press the button for Kitchen and Bath, told whoever answered the phone how we had been on hold for c/​s and to please transfer us to a Manager. Transferred, but still no answer. Called back to Windows and Doors, explained the problem, asked if Management was in and if so did they answer their phone? Was transferred and got Management. Explained what had transpired and he connected us to Sebastian in Customer Service who finally took our payment with an apology of what we went through in trying to get connected. This home depot needs to have a process for someone (live person) to answer calls for customers calling in from the outside and well as when being transferred from within the store. It’s not like we were calling to ask if they had a blue light bulb or something, we wanted to give them money. Lack of service in this area will cause customers to shop elsewhere. Being busy is not an excuse to not answer calls. Also, the music when placed on hold is extremely loud and distorted even after turning my phone down. Total time wasted in waiting for someone to answer in customer service took 1 hr 13 minutes just to get through. Not good!

Home Depot has a full selection of items and all at fair prices more parking than you could ever want and easy returns on all items definitely an A+ store

I have had it with Home Depot in Goleta. Every single time I have to go there, there is a problem. I have walked out of the paint department because no one will help me, the young clerk was too busy on his phone to help me, and a repairman checking the paint mixing machines would not make eye contact, so I left a huge cart full of items and several hundred dollars of purchases and went to Orchard Supply Hardware. This week we HAD to go and it was every bit as bad as before. When checking out with plywood, lumber, spackling, flowers, and other items, the check out girl could barely look up from texting on her phone and sent us out the door only to be told to come back in because she had not even rung up the items on the other side of the cart. It took us a good 10 minutes to catch the attention of the electrical supply clerk who wordlessly metered out the coiled electrical stuff we needed without so much as a greeting or a word, even though we helped him manage the heavy rolls and tried to engage him. The phone rings constantly. Constantly. There are empty carts all over the store as usual, and its hard to negotiate the aisles with a full cart. We were again disappointed to have to return to the store twice this week with merchandise that was faulty, mislabelled, or inferior. AGAIN. I hope never to go again, the entire store is staffed by angry, incompetent, unhelpful people.

Great customer service for kids activity on the 1^st of Aug.
I took my son for kids activity last weekend.
2 young ladies were so nice to all of kids !
She prepare of everything for us.
I didn’t shop at Home Depot this time.
But I will take my son to kids activity this next time.
Hope 2 young ladies are there!

Staff here is a little on the non-​helpful side. There is self-​checkout but you may also want to figure out where things are too. Staff could send you on a wild goose chase.

I have had two terrible experiences with customer service at this location. Today, I had to ask FOUR different employees where the microwaves are located. The first two pointed me in a vague, general direction, the third gave me an aisle number (but it was to the built in microwaves, not the ones that sit on the counter like I wanted), and the fourth gentleman started to help me, but after I asked a question, he walked away as if he were going to get some information, but never came back.
What the hell is going on? The employees here don’t have any customer service skills whatsoever. They seem incompetent and unwilling to help. This store is a headache.

This store is the arm pit to a company that has little quality control or customer service. The only reason home depot can even stay in business is the high turn over rate in IV with crappy apartments that need quick fixes and contractors who are trying to get the cheapest possible materials. If you are looking for quality anything just go somewhere else or order online.
I have literally had to walk away from an associate recently because he would not acknowledge my specific question and decided he had a «better» solution, wasting my time and clearly illustrating his lack of knowledge. (I know that sounds harsh) In the world I work in the customer is always right and if they want something specific that is what you get them. It is not about side selling them on your next best solution. Especially when you have no idea what you are talking about.
Having had mixed experiences over the past 10 years of living in SB 4 of which owning and home and having to suck it up because they are the only game in town, I am committing to myself never again will I walk under the construction orange sign that stains goleta.

You can’t beat the convenience and low prices. While a lot of their products are imported from China, I usually find what I need here. Staff are occasionally difficult to find or grumpy, but it can’t be easy dealing with the weekend crowds. I love the garden department. The plant selection is real nice and I think they come with guarantees. Parking lot is huge too. Plus this is the spot to get your Christmas tree. Can’t beat the prices for those.

Mostly incompetent and unhelpful staff. You have to usually search for help if you need something.
Once I called to enquire about renting a moving truck, and it took multiple calls and transfers to get any details. Only when I got there did someone tell me you actually need a qualifying purchase.
I also had some keys made here once and the employee messed up on one of them. Instead of the bad one, somehow he threw out the original. Yeah, there went my rental deposit…

Abysmal. The only reason they got a second star was because they’re usually not out of stock on anything I’ve ever needed. Really, the staff is what makes this place terrible. You get the whole range, from «I’ve never heard of what you’re looking for» to «sorry, I’ve got other customers»…in the end they all walk away leaving you stranded.
Even if you get someone who is willing and/​or able to help, it takes foreeeevvveeerrr. For custom cuts or returns and order pickups you should bring a drink and a book, it always takes forever even if you’re the only one there.
I used to work in a big hardware store, so I understand when things get busy. But this happens when they’re packed, when they’re empty, and all the rest of the time.
I hate writing really negative reviews about people just doing their job. But this is a consistently terrible location parading behind a national brand that has brought me to expect a certain minimum level of efficiency.
All I can say is, use the home depot app… it’s a million times better than asking an employee. And if you need a custom cut, bring your own corded saw and an extension cable.