Red Robin Gourmet Burgers

We recently went to red robin, my husband had never been and I used to love going growing up. But boy has it changed, all the money put into the exterior and material things of red robin should have been put into training a kitchen staff.
My husbands burger was burned, my chicken was slimey, my daughter got her food as my husband and I finished ours.
It took longer than an hour to get our food from the time we ordered. The waitress was kind and said the kitchen was running behind, because everyone was new.
All In all a bad experience. You used to get fries before your order during and as you’re eating, refills of fries. Now they bring you 4 fries with your meal in a stupid metal ring; they are trying to save money but they won’t last long If they continue this. Boo!

3:00 on a Sunday. We go to the bar for appetizers, all the seats with a bench are dirty. Zachary tells us he will clean it in a second, he had a tray to deliver. No big deal, I move the glasses and items from one table to another and we sit. The hostess brings us menus and cleans our table cause she noted it was still dirty. We order, eat, pay, leave… the tables (and I use plural because there were multiple tables in the bar dirty) were still dirty when we left. The food was good, the service… ok…last time we ate here we had Zachary as well and it was the same type of service, on a Sunday afternoon too, so not like it was inundated with people.

Well i’ll give it three stars. More like a pre-​fab Disney Land. Prices are too high. Their food is food. You might meet Barbie and Ken. Great place for the very young and losers.
So if you are desperate, or just pkan brain dead, go for it.

Tonight I was blown away with the service at this red robin location… we had a family from Idaho in town visiting and we took them out to dinner on their last night here. We originally wanted to sit outside but decided once we were out there that it was too cold and wanted to move inside. The manager Steve was working and took care of us with no problem at all. Once seated we were introduced to Jeff our server… he was just as awesome. Steve brought us all sauces and fries while we ordered and waited for our food. Jeff continued to give us amazing service throughout the rest of our meal. Thank you!
Highly recommend this location!

My boyfriend and I have gone here twice and each time we have felt sick after we ate our meal. We have also experienced poor service even the waitress forgetting my French fries, his drink, and also putting tomatoes on my meal even though I specially said I cannot eat them.

Been going to this RR for years and have for the most part been happy with the service and food however tonight was not so good. 4 of us dining, all ordered burgers and each one of our orders had an error. Our server was pleasant enough and she wrote our order down. So someone in the kitchen can’t read or doesn’t care. I asked for a simple turkey burger, dry with only lettuce. I got that plus a spicy Chipotle mayo which I detest. Ended up not eating my bun and scrapping off the mayo. My ice tea was not refilled. Elmers brings you a new glass of tea without even asking.
The music is so loud that we could barely hear our conversation.
Has the management changed? Where are all the long time servers we know and love?
We won’t be back.

Red Robin is a chain restaurant that has many locations all over the US. A chain restaurant should be predictable Most red robins you go to you know what you’re getting into when you get it this location in particular has not been that way in the recent past this place has just gone downhill further and further. I hate to post bad things about a chain restaurant so I’m only posting about this location. the management needs serious work here! The food never seems to be predictable and they can’t cook a burger to specification to save their lives! I’m sure the cooks are over pressured and understaffed from what it looks like inside this restaurant so I can’t just blame the staff more of a management issue I spoke with the «assistant manager» Steve, he seemed less than concerned about my family experiences in the recent past including my last and final one at this location unless management practices change. The way that they handle complaints appeared to me that they had been receiving many complaints and just didn’t care or didn’t have the resources to care. Either way I would skip this red Robin location if you’re in the area there’s plenty of better options right next-​door to people who actually want your money. P. s. If you are using Red Robin rewards they will make a spectacle every single time and still not follow through with the deals that you earned or posted on your rewards membership website. If you’re still reading this review then there’s still time to find somewhere else to eat tonight!

Patty melt was excellent. Great coupons. Our server Frank was incredible! Thank you Frank Ho!

Service has gone downhill fast. Three out of the last four times I went it took 15 – 20 minutes for a server to acknowledge our table. I ask for ranch, Buffalo sauce and extra fries when I order. None of it has made it to my table when our food is brought out. The one time when I went that I was acknowledged right away, their printer ran out of paper and apparently my order didn’t make it to the kitchen. So I sat with two toddlers for 45 minutes waiting for our food. It seems like they are sinking fast and I think it says something about management. The food has been what you expect from red Robin. I’m not complaining about the food. The service is very poor though.

Red Robin worked to make it right… Through the process I feel like I was more of a business strategy than truly cared for. They made me offers to get me to go back and continually told me «someone will contact you to discuss your concerns», and no one ever did. My ONLY reason for the 4 stars.
They did get us back in the door, and we struck gold with our server Monikas (I hope this is right, its what was on the receipt). She was on it, I never had to ask for anything. She was around numerous times to get our drinks refreshed, more fries, checking on the food… A+. Completely different experience than the last time we were in!
I was feeling a whole lot better after this trip!

This is generally for the management.
They are lacking greatly in their duties
Making there employees work with no help from the staff standing around doing nothing at many times. I called to inform the manager of the situation and said I will
Check in and observe to see if they are working together because the service was really bad from being extremely understaffed. Then he says to me don’t come in and harass my employees, wow talking about not listening to a thing that I was talking about to him. May be a good manager is in order at this establishment.

For the past 4 or 5 times that we have been at Gresham Red Robin we always say we are not going back due to the bad service. We like their food so once again my daughter and I tried it again Friday night. I called ahead to check the wait time. She offered to put our name on list which was the only good thing — saving us a wait. All in all too much to detail everything but once again terrible service from the time we sat down till we left. Will have to try another location to see if it is just the Gresham Red Robin that is so bad.

Order was completely wrong… I had to drive back as it was to go so this review started as 1 star. When I went back, the manager got my replacement order out very quick. She also threw in some extra fries & gave me a gift card for the cost of my meal. The replacement order was correct & tasted as expected. The manager handled the situation well which is why the review improved.

I haven’t been here in quite awhile. The recent renovations definitely open the place up, and make it seem more inviting.
I’m not a huge fan of the seating arrangement in the bar. The chairs are ever-​so-​slightly short and/​or the tables are ever-​so-​slightly too tall.
The new, more open design is definitely louder if it is a busy night. It is *noisy*. But that is what it is, and it was expected.
Bathroom was well-​lit and clean.
Hostesses greeted immediately and were friendly. Server (s) were also friendly and quick to respond to any questions or concerns. I expect they would do periodic check-​backs more often on a less busy night, so no issues there.
On the whole, it is probably one of the better Red Robins I have ever been to, so if you’re nearby, and have a craving for it, check it out.

The waiter did his best, but the orders coming out of the kitchen were all messed up and the food was not great

I don’t understand why this place is so popular. Maybe if you pay a few bucks more and opt for one of their «gourmet» burgers it might be better. We went there yesterday on a $ 25 gift card from work. We were promptly seated by the hostess. The waiter arrived immediately asking for our drink order. «Geeze give me a chance to open the menu to see what choices I have», I thought. We ordered one peach iced tea (very good, not overly sweet) and one hot tea. We then decided to split a bacon guacamole cheese burger with fries and a Caesar salad. Yet another person came out and served our food. They are paying three people to service each table.
Pretty good tasting burger, Sysco frozen patty, but almost non existent guac. Just a very very light smear. Not as good as the one you get at Carl’s Jr. for half the price. Steak fries were better than what you get at a fast food joint, and a much better choice of dipping sauces for sure. I liked the house seasoning salt. The burger needed it as well, because it was not at all seasoned. The Caesar salad was ok. Pretty good house made dressing (I asked). One napkin each, no others in sight.
Here’s where things went south. The very friendly and attentive (up to now) waiter asked if he could get us anything else… fries, drink refill, etc. We said yes we would like some more fries. He said he would get them going for us. He disappeared for a minute, then came out and proceeded to talk to the couple seated behind us about his college education, computer skills, etc. Several minutes passed, fries never came out. Then on his way back into the kitchen, he asked us if he could get us anything else. I said yes some more French fries please. He said I’ll get them going for you. I thought ok, simple mistake, he forgot. He then came back out and proceeded to finish his conversation with the couple again. This went on until we finished our lunch. Still no fries. When we called him over to help us run the card to pay the bill on the complicated I pad system, he asked. Can I get you anything else? I said, Well we were waiting for some more fries, but we don’t need them now. He acted surprised, and said can I get you some in a to go container? I said no thanks, they don’t heat up well.
So in summary, almost $ 22 for one fast food style burger, a slightly larger than side salad, one small order of fries and two drinks? Twice forgotten «endless» fries? Not worth it in my opinion. I would have felt even worse if I had used my own money. He only got the remainder of the $ 25 card for his tip. Half good service, half good tip.

Table robot iPad server devices have really brought this place down several places on our family’s go-​to restaurant list. It is painfully obvious how the reduction in labor has affected basic services like refilling your glass of water or bringing extra napkins for the kids. When I did tap the «call server» icon on the table device, it took several minutes and at least five other employees walking by before anyone asked what we needed.
Overall, the food is still ok for a chain place. You just have to suffer through the horrible service.

This was our second visit here. The first time we came with some friends for lunch the service was atrocious. It took about 20 minutes to get us seated even though the place was about half filled. It also took a very long time for us to get our food (30 minutes).
The second we visited the service was much better. We had a great server who made sure to check on us and made sure our dining experience was good. The food was good and our waters were frequently filled.
I will say though the amount of fries they give you was very little for each dish we ordered. We asked for a second helping (2 baskets) and also felt like they were being skimpy with their bottomless fries. I am sure this is something they do to limit waste. But at the same time there was two adults and two teenagers in our group you would think they would give you more than just two medium fries.
The price is on the expensive side for a burger and fries kind of place. Since our service was better the second time around we will probably be coming back. Keep in mind that the bottomless fries are not as bottomless as you may think.

We came around 5pm, it was still empty but they seated us at a dirty table, then didn’t even clean it off when we sat down. While we sat there waiting for 5+ minutes for our server to show up we had one of the busboys wipe the table down.
We finally got some service, ordered French fries that came out rubbery, and our server didn’t even bring all the sauces we wanted (he finally showed up with the sauce after we finished our fries). After we finished our first round and the fries we waited for another 10+ minutes for him to show back up, one of our orders was wrong and had to go back. Came back and it was full size instead of petite. They were nice enough to take off the incorrect burger from the bill, but even then very minimal apology. Overall probably the worst Red Robin experience we’ve ever had.
To summarize:
Dirty table
Wait 5 minutes
Bad french fries
Wait 10 minutes
No drinks
Wrong order
Wrong order AGAIN
Minimal apology
Comped burger
Never going back to this Red Robin

I came in with a party of 9. A slew of family members! And by the looks of it, that’s what everyone else was doing. When my brothers and I approached the hostess, we were greeted, but as I could only describe as grudgingly. I assume it was due to the high volume of customers.
The server was prompt and everything with the exception oft burger was great. I got the burning love burger, and ordered it well done. It came back pink. I ate it anyways, and besides the preparation issue, it was great.
They dealt with the three children we had with us well. And even let them do their own ordering. They kept our cups full, but never did the hovering thing. Thank goodness. I would totally return, and would take friends or family with us.
They fed 9 of us for about 80 bucks, the odd menus run a tad cheaper and for some reason they have boozy milkshake things if you’re feeling adventurous.