MedSpring Urgent Care

Come to find out that they billed my insurance $ 420. They took my vitals, took an x-​ray of my hand, gave me a flu shot, made me wait 1.5 hours after that, and then they sent me on my way to get help elsewhere. $ 420 for that? And one of the charges on my EB was «surgery». What a scam. They knew when I walked through the door that they couldn’t help me, but kept me there in pain, then overcharged for basically an x-​ray and a referral to the ER. Places like this are why America’s healthcare system is broken.

If you have an emergency do not go to this place. The person I was with came in with severe dehydration, constant vomit and general weakness. She told the front lady that she was about to pass out and the nurse/​front lady answered «Oh if she feels like she is going to pass out, then we cannot do anything for her and you are going to have to go to a hospital». I am sure she meant well but you really cannot advertise yourself an emergency clinic if you cannot even stabilize a patient. The physician on-​site walked out and was as useless as the nurse and confirmed my fears that my friend would not get any competent treatment there.
Alas, I asked the nurse to call an ambulance and took her to a place where real doctors work.
My friend only had a stomach bug.
I am only giving this place one star because the front lady was genuinely concerned about my friend’s health.
You have been duly warned.

I was very impressed with the clinic. Every interaction was very courteous and professional. Had a very short wait. Dr. Chen had a really nice bedside manner. She never seemed rushed or rushed me. Not that you want to go to urgent care but if you have to then check out MedSpring on W Gray.

First time here. Waiting room was nice and clean. The staff was nice. Only had to wait five minutes for them to verify my insurance and see the doctor. The doctor was very thorough and took her time. Will try this place again.

I’ve used this facility several times (flu shots, sinus infections) when I couldn’t get in to my regular doctor. They are always very friendly, super fast and have called in prescriptions for me (to Walgreens, right next door!). It’s very clean, professional and so convenient. I love the little coffee bar, too!

Waited almost 2 hrs since we arrived. Waited almost an hr to be seen after roomed. 4min max exam and md hurt my husband. Didnt even ask where it hurt (he was at the gym and hurt his ankle, maybe torn achilles) and grabbed his calf. No other scans/​tests. Walking outta here to get the same exam at a primary care place. Waste. Of. Time.

Please BEWARE MedSpring does NOT verify your insurance prior to your appointment and will send you a large bill following — I highly suggest asking as many questions as possible prior to scheduling an appointment. MedSpring provided incorrect information and poor customer service in regard to resolving the billing issue. I will NOT return to this clinic and I highly encourage you not to as well unless you desire a large medical bill with no assistance nor compassion from MedSpring.

We were seen right away. The PA there that night seemed tired but attentive. Still waiting to hear back about the xray and am on the edge of my seat waiting to see what they will bill my insurance … update to come

This place has neither a sense of urgency, nor caring. Went there after an auto accident that could have killed me, and tell them so. Ordinary unknown strangers show more care and empathy than the receptionist and nurse here. Did things at a snail’s pace even after telling them it was a bad accident and we would like to see someone quickly. I was feeling dizzy, so I asked if I could get a glass of water. Was pointed toward the place with the water — a civilized caring place would have offered water on their own. After the nurse takes her sweet time (not many questions about the accident, but routine blood pressure and temperature and whether I have had a pneumonia shot this year!!!), the doctor comes to see me. Again, at a slow pace as if after a heavy dinner, they are all ready to hibernate. She was alert enough to tell me to go to an emergency center for a CT scan, as they didn’t have a CT scanner.
SO — nothing much done except a referral. The bill — $ 102!!! Unbelievable — these people should be shut down for price-​gouging and taking advantage of vulnerable people. I will report them to Better Business Bureau too — when does taking vitals (pressure/​temperature) and telling someone to go somewhere else cost $ 102? The Urgent Care at Yale is MUCH better. And even the Emergency Center on Shepherd, while practicing the expected price-​gouging that passes for medicine these days, at least did the CT scan and the nurse and doctors quickly checked me out with much better care and professionalism.

Doc was very informative! Near zero wait time. Refreshments are a nice distraction, too.

UPDATE, 9÷4÷2015: Today, we got a 50 dollar ER referral bill from Medspring even though we were told repeatedly at the front desk on ⁸⁄₈ there would be no charge since they couldn’t do anything. When I called to look into this, I was told the doctor is the only one who can waive it. Two stars because of this extremely hazy billing practice: it feels like we were charged 50 dollars to sit in chairs and read magazines.
8÷8÷2015: Great waiting area; extremely friendly staff; next-​to-​no wait time on a Saturday morning.
We’ve often used urgent care with no problem (however, that was in Alabama) for minor illnesses/​injuries, but the Dr. or PA wouldn’t do anything for my husband after a crash on his bicycle except take his vitals and refer him to an ER – and then the front desk handed us a map to hospitals nearby. This confused us since if we thought he needed an ER, we wouldn’t have been at an urgent care in the first place, and we certainly wouldn’t have gone to a hospital to lose the entire day waiting, but one of the free-​standing ones.
No pain meds or treatment offered at all for his obvious scrapes and bruises caused by «road rash” – no charge though since no treatment was given which was nice.
I’m not sure if the possibility of ER-​referrals is just something I don’t remember from my visits in another state, or if that’s exclusive to urgent care clinics in Texas. I’ll likely give them another shot when I need urgent care for a mild illness because they do have some great reviews, but I can’t give more than a neutral rating right now since my only experience with a Texas-​based urgent care just left me puzzled.

This place is of course perfect for if you need urgent care immediately… you’re seen right away, given medications right away, facility is super nice… Perfect for emergencies when you have no other options. BUT some things made me iffy about their quality of care…:
Went in bc I wasn’t feeling well, it was a weekend, and doctor’s offices were closed already. After being seen by their doctor, one of the nurses/​medical assistants came in with antibiotic pills and a shot. I asked what the name of the antibiotics were bc you should always know what kind of medicine you’re taking, and she responded with «I dunno, I just know they’re antibiotics». That was strike one. Next was time for the shot. Right before she gave it, I started asking more questions like what the shot was called, what it was for, etc. Once again, she replied with «haha I honestly don’t know. I just know I’m s’posed to give it to you»… Strike two. NOT reassuring at all… It made me start wondering things like ‘OMG does she even know how to administer a shot? Will she know to take the air bubbles out of the syringe before she gives it? What if I die from those air bubbles getting in my blood stream?! What if she gives it in the wrong place?! She doesn’t even know what the name is!!!’. So as you can tell… I was super uncomfortable laying there with those awful thoughts while I endured my unknown shot. After that segment… they collected my card for payment, and then left without a word. I sat and waited for the doctor to come back to finish the visit up with my results, etc. I sat in there a REALLY long time. The nurse/​med assistant finally came back and was surprised I was still there. Uh yeah I’m still here? You guys just took my money and didn’t tell me I could go yet, not to mention doc never came back to tell me why I even needed the shot? So she got the doctor, who eventually came back in the room. She too seemed surprised that I had questions or that she even needed to come back to explain the medicine. She seemed kind of in a rush too. Strike 3. Bad quality of care and awful clinical practice skills. I’ve never been to a clinical setting before that thought it was okay to administer meds, take money, and not follow up with your patient on why they needed the medication to begin with… I understand this isn’t a real doctor’s office, but come on, letting your patients know why they’re being treated and closing the visit up is like the most basic thing.
So of course… I had a bad experience. It’s weird rating places like this bc when it’s an emergency, it’s an emergency! You’d come regardless since you have no other options… Reviews/​stars wouldn’t really mean anything when you need to be seen! But just thought I’d share my experience so yall could be aware anyways.
Oh and yes, the meds and shot did help. I was cured and felt better the week after.

Came here late to get checked out after an auto accident one evening. Got checked in promptly and saw the PA within 20 minutes or so.
Seems like a pretty nice facility and I was billed as expected via my insurance. With that said, the people leaving poor reviews in relation to their co-​pays are ridiculous. Insurance providers can tell you exactly which urgent cares are in network and which aren’t, as well as the co-​pay amount for such a facility. While the office can check to verify that coverage, it’s your insurance, double check yourself and avoid surprises.

I love this place! I have been there four times and have never had an issue. It’s Urgent Care so when you go you are either sick or in pain so the last thing you need is staff that sucks.
I have gone on my lunch break, right after work and after 9:00 pm. Each time I was greeted with a smile. Waited less than ten mins to get called back and waited even less time than that to be seen by the doctor.
Last time I was there I had full on pneumonia. Was so sick the staff I was amazed I was upright. Nique, Brittnay and Keish took such good care of me I don’t know why I would ever see me GP?!
This place rocks.

Ha! I threaten to contact the Texas Board and CMS and suddenly a receive my first communication back from these guys. Why should it take threatening such drastic actions to get an email?!?

they do not do sutures.
they will say they do on the phone but they will make you wait only to send you to river oaks emergency center.
save yourself the trouble and go straight there.

Very incompetent. Radiation technician had no idea what she was doing. Kept shooting X-​rays over and over until I made her stop. Then we went to review and she did not save them properly…
Doctor was nice and helpful.

Don’t go here! The woman at the front desk spoke with my insurance and told me I would owe $ 35 total. Now I am getting a bill for $ 150! The billing dept would not work with me at all on getting this dropped. Huge problem with healthcare today– there is a disconnect between doctors and insurance. I feel completely taken advantage of and lied to.
Medspring billing department, Laura and Ladonna, you are crooks!

I mentioned it was cold and all I got was a sorry from the nurse/​person who took my vitals 30 minutes after I sat in the room waiting. This was after I was initially told that they would be «right in». I am not sure how that translates to a 30 minute wait to get my vitals checked out. At the very least someone could have come in and said that they are behind and let me know the wait will be longer than originally suggested.
I am comparing my urgent care experience with another one I received here in Houston on the West side of town and you guys have a long ways to go in terms of customer service. I won’t be back.

Going to an urgent care is never an exciting event. It generally means that you are sick or hurt. In my case I was so so so sick.
I arrived a few minutes before they arrived and at exactly 9AM (their opening time 7 days a week) the door was opened and I was welcomed into a very clean waiting room. The waiting room is split up into 2 sections one for the kiddos with a low table and a TV playing cartoons and one for the adults with a coffee station.
Within 5 minutes I was taken into the exam room and seen by the medical assistant that took all of my medical history and present condition issues. The PA arrived shortly after this. I was examined, diagnosed, meds prescribed and checked out. I was back in my car by 930. I was able to go to my pharmacy that had my prescriptions waiting on me since the PA had faxed them over.
In this present healthcare world that we live in this was the best experience a sick person could ever hope for.