Modern Brides

Went to Modern Brides for my formal gown for the Ms Veteran America Competition. When I arrived, I was greeted at the door with a smile. I never once had to take my dress to the dressing room or even put it back on the hanger. I tried on many dresses and never felt rushed or as if I were being an inconvenience to anyone. They gave me great advice on each dress and honest opinions about each one. Everyone was very professional, kind and willing to help. This was a comforting change from my experience at David’s. I ended up with a beautiful gown and left a very, very happy customer. I would recommend to anyone.
They also have only one of each gown, so you don’t have to worry about someone else wearing the same thing.

5 words for my –5 star review: DO NOT WASTE YOUR TIME! While glad for all the brides & prom-​goers who left 5 star reviews, I wish I had gotten the same great experience. My 4 bridesmaids & I made an appointment with Modern Bride in October. I let my bridesmaids choose their own dresses. The 4 of them agreed that 2 would wear a dress by 1 designer, & the other 2 wear a dress by a different designer. Since coming from 2 different designers & 2 different dye batches, I decided to go with 2 different shades of the color I picked, just in case they didn’t turn out the be the same color. 1 of my bridesmaids paid half of her dress in advance, but another bridesmaid was very pregnant so we decided not to order them & return after her due date to place the order. The consultant gave me a color swatch of 1 of the dress designers, said they were out of stock of the other designers color swatches, but would order more & contact me when it came in. December rolled around& I had not heard from them about the color swatch. A week later I stopped by to check on it. When I walked in, the consultant that I had recognized me & reassured me that the delivery date for it was Jan16th. On Feb 9^th, after I STILL hadn’t been contacted, I called to speak with the manager. I stated what my dilemma was & all of the times I had inquired about this color swatch & never heard back. She said that she had put a rush order on the swatch, the delivery date for it was Feb 11^th & that she would make sure that she called me as soon as it arrived. On Feb 14^th, STILL no one had contacted me. I went to the shop again & an associate asked if i was there for my color swatch & stated my name. (This told me that obviously every associate knew who I was & my ordering issue, but STILL didn’t contact me to let me know it had arrived). I said that I was there to get a refund for the deposit that my bridesmaid had put on her dress. She said that they do not do refunds or exchanges under any circumstances, so she would have to speak with the owner, Pat. I waited a few minutes, then Pat stepped over & asked if I had my bridesmaids credit card number so she could refund the money. I called my bridesmaid & put her on the phone with Pat. When finished, Pat handed my phone back to me along with a receipt of the refund & simply said «ok thats all». Then walked away. The OWNER of Modern Bride did not ask why I wanted a refund, what the issue was, or offer her help to make it right. I am pretty sure she never even laid eyes on me! The fact that I didn’t have to fight for my «non-​refundable» refund & that she wouldn’t even look at me tells all that obviously she knew they had screwed up, given POOR customer service to a PAYING customer & wanted to prevent any potential customers in the store from hearing any fuss if she questioned me. I wanted to give her a piece of my heated mind, but I decided that posting my review would be better in the long run. They can’t handle ordering a color swatch/​communicating in a 5 month span, so i wouldn’t trust this shop with ordering any dresses, especially for a wedding.

Very unimpressed with my visit. Part of the fun engagement days is your bridal gown shopping experience. Mine was not a good one here. I called ahead for an afternoon appointment and the girl acted like it was such an inconvenience that I called. When I arrived at the store with my mom, a blonde girl greeted me with a frown and unwelcome «hello» when I tried discussing sizes with her she hadn’t a clue that bridal gowns run small, so she pointed me to the wrong racks and told me to look around, after informing me that they were closing soon and basically said I needed to hurry up and get out. Maybe would have saved time if she knew about the sizes. I get that this shop has been around forever and probably doesn’t need my business, but if they want to stay in business they need to hire more experienced and friendly staff. One positive– the alterations lady was very sweet, as well as the girl that helped me (brown headed) although she was inexperienced. I plan to spend my small budget of a few thousand dollars elsewhere.

I chose Modern Brides for my first official wedding dress shopping adventure with my mom and future mother in law. I did a lot of researching before I went, checking out the brands they carry and the styles I would like. I probably came a little more prepared than most, with a list of about 9 dresses (from different designers) that I knew I wanted to try on. Unfortunately, they only ended up having 3 of the styles I wanted, and all of those were the same designer, so I started out pretty disappointed. The bridal consultants were all very sweet, but a little on the young side. There’s nothing wrong with them being young, it just made me wonder how experienced/​how helpful they might be able to be if I wanted recommendations. Whenever I came out in a new dress, they did the usual sales girl ooh and aah, but not too much more comments to really help lead to a yes or no opinion on the dresses. I went in pretty sure I’d be finding my dress and ordering it that day, but by the end I didn’t really feel very sure about anything which I think might’ve been different if I they had more of their designers’ options or consultants with a little more experience.

I went here in ’07 and got my wedding dress, and my daughters got their bridesmaid dresses there also. Pricing was GREAT, Staff was very friendly, just a great place. So when my daughters needed prom dresss this yr, we went here again, just a few days ago, and we got my one daughters prom dress, and her friends here also, my other daughter already had one. But it was great. I won’t go anywhere else anymore. These people are great and treat you great, you don’t feel rushed and the staff makes sure that your their main focus. Its a great place — Give it a try you won’t be let down.

friendly staff, gorgeous gowns, great prices!!! One of the best in Huntsville.