Papa John’s Pizza

Would be a 0! If able.
I have to tell you one story to tell you the other. I just tried to use my free CPC (complimentary pizza card) for a free pizza today. Here’s where the story starts… I received this because last month the driver brought the wrong pizza to my house and in fact didn’t have my order at all. Long story short I waited 2 hours, wings were cold and got a coupon for free pizza on a future order. Ok I’m good because I know shit happens and you’re trying to make it right.
Fast forward to today, I call in my order over the phone and as I’m at the end of the order I get told the coupon is for «pickup only.» I asked then why would the card not say that and say «Delivery Charge Applies»? The nice lady hands the phone over to the manager and I get the same answer. So I asked again, why would it say «delivery charges applies.» The manager comes back with an answer of, «there is no way for us to track the drivers from picking up the cards, so people could use them multiple times.» That is a piss poor excuse.
I’m sorry but because you want to be lazy and not hold your employees accountable that is not my problem. You trusted them to pick up cash and trust them to give it to me but they can’t pick it up. Really trying to win back your customers with that service? Piss poor management! Sticking with Pizza Hut.

Impressed with the service of Papa John’s. The pizza really was good, but the wait was more than hour. This establishment was better than the in town.

Update — 1÷18÷2016
Because of social media, Papa John’s headquarters reach out to me and asked me to complete a customer satisfaction survey. Then, about a few weeks later we received a letter from the Papa John’s office in Hawaii apologizing for the service and included two free pizza cards.
I will change my review for the efforts of customer service from the corporate office in the mainland as well as in Hawaii.
So, we called in an order and then they said it will be ready in 30 minutes. We go down to pick it up and they said the order was not put in. So, why call in an order? He said he was the manager and that he could give us 50 percent off, but we would need to wait 15 minutes for the pizzas to be made. You would think they would just comp the entire order and apologize. Yeah, not the case. Lack of customer service. If you place an order, not sure how you can guarantee it gets put in the system.

Customer service is terrible! My fiancé and I walked in to order a pizza and as soon as we walked in the door, we got a few looks but no smile or welcome. I think we got a mumbled «Hey welcome» but not 100% sure. I assumed it was a «welcome» because after we didn’t respond, one of the workers look at us, rolled her eyes and said «Uhh…okay.» When we asked about any specials, one of the workers just pointed to a sign and said «These are the specials» and continued to stare at us like we were taking too long to order (there were no other customers in the store and I could see about 6 – 8 workers on the floor). We usually do delivery from Papa Johns but thought that walking in would be better since we were in the area. I guess, delivery would’ve been better. At least we get better customer service that way.

I ordered large thin crust «the works» and it was really good. Friendly & fast service.

So grateful to the crew at Papa John’s Hawaii for a smooth efficient delivery of enough hot, delicious pizza to feed our team of volunteers at our annual fund raising gala at the Aulani.
The thin crust pizza was the perfect grab and go meal for our busy day.
Thank you Papa John’s Hawaii !!!

The pizza came in a very timely manner! But the pizza was hardly cut. You can see the cut «lines», but none of it was cut any way through at all. We tried to grab slices, and the pieces tore apart. Like, that is probably THE easiest part of making a pizza, cutting it. And they failed at that.

This place was so hard to find! They don’t have lights on their sign and the parking situation is hectic during busy times. They’re located across from Safeway in Kapolei on a little shopping plaza. It’s pretty much hidden.

Just ordered from this location 80 – 90 min for a delivery of 1 pizza… yea…never again. Don’t waste your time here, take your business somewhere where they care about quality customer service.

Not up to the standard I expect from a PJ’s. Delivery: Great, Pizza: not good, the ham was cold, cubed, processed. We even paid extra for dipping sauce we never received. Overall not very satisfied with my purchase.

Visited Oahu for personal business and had to have a Papa Johns Pizza, because there is none on the Island of Hawaii. Gotta Love Papa Johns! The Pizza was delicious and the breadsticks– ohhhhhmyyyygod! I was glad I got to eat Papa Johns, and this particular location did a great job. The staff– friendly and excellent, and pizza made quickly. Clean location, and food– ohhhhhmygod!
Please, please, please open a Papa Johns in Kailua Kona!

Customer service was absolutely horrible. I was on the phone (not on hold) trying to order a half cheese half pepperoni pizza for over ten minutes. They had me repeat my address 3 times. Got mad at me when I was frustrated and wondering why I needed to repeat everything. After that I had to repeat my order. The kid on the phone was absolutely rude.
The delivery guy called me before He left trying to make sure he had the right address. When I said hold on let me check (because we were in a rental condo for a few weeks before we moved off the island) he said, «really, you don’t know your own address» and so I tried spelling it out for him. And he’s like, «well hmmm, do you at least know your order?» And continent with my order. I couldn’t believe how both guys were so rude! The delivery boy was Jonathan and I didn’t catch the name of the boy who took my order. We got our pizza and it was hot and quick. Just the customer service was horrible!

We order pizza from them every Wednesday for the $ 10 Web Wednesday large pizza. $ 3 delivery charge is so amazing since they are in kapolei and we’re in Ewa.
We’ve had a few small issues like us butting extra garlic sauce and it not being in the boys multiple times. Once got a smaller pizza then ordered, manager made up for it and was awesome! The drivers are really nice.

You know how everyone has that ONE place where they had such a bad experience it ultimately became the catalyst for creating a Unilocal account? Bingo!
We frequently ordered from here because Papa John’s makes consistent pizza. It’s the one thing you can guaranty by purchasing all of your ingredients from the same locations stateside. But you know what that cannot guaranty? Customer service.
Pizza drivers have one job. Get the pizza to you before it gets cold. That’s it. The rest is simply a matter of performance versus tip. This Papa John’s location serves a geographic region waaaaay too big for it to handle. Kapolei and surrounding areas, and the entire Ewa Beach all the way out to Iriquois. That’s insane. We ordered at least five times from here. This place has never once found our house in a timely manner.
Oh, and that email which tells you when to expect your pizza? throw it out the window — it’s worthless.
The reason is drivers rely too much on GPS or their mobile phones. Guess what? Not everyone shows up accurately on these devices, and because your drivers are 18-​year-​old slaves to technology, they aren’t able to call the appropriate audible when they hit a dead end. These drivers are exceptionally lost. They could not find water if they fell out of a boat. They could not find tuna if they fell into a can of tuna. They could not find a rash if they fell into a hooker.
All this despite my leaving thorough directions and cell number with our online order, and tipping ahead of time. If I could withdraw all those online tips now, I would. What is the slogan? Better ingredients, better pizza? Notice: they stop just shy of «Better service.»
If I could rate this pace less than a star, I would. It is the Kardashian of pizza places.

I ordered pizza for delivery on a weekday when I didn’t feel like cooking. It took over an hour to get it delivered. I ended up calling the store and asking if my order went through, and they told me it was out with the driver. 10 minutes later the driver called and said he was lost. It was a high school student, who had no people skills. He kept driving around, and I had no idea where he was because he wouldn’t tell me street names, I was literally on the phone with him for 10 minutes trying to explain what streets he needed to take. Then when he showed up, I asked if he had change because I paid in cash, and he said no. So with the bad service I got, my discounted pizza (since I used a promo code online when I ordered) I ended up having to leave a $ 7 tip, which was NOT what I wanted to do.

Apparently they had an online special on Wednesday for a Large 3 topping pizza for 10 $! Awesome!!! So I ordered online at 3:30PM to have it delivered by 6:00PM. At 6:18PM, I call just to make sure they have my order as delivery and not pick up as another Unilocaler had that incident. I waited on the phone for exactly 8 minutes before someone came back on the line and said that my pizza left their establishment at 6:15 and I should get it by 6:30. It’s 6:30 and I’m still waiting with my two hungry monsters yelling…“where’s the pizza?” every 2 minutes!!!
It finally arrived at 6:55PM. I asked the pizza delivery guy the reason for taking 40 minutes to drive about half a mile down the road. He then murmured that each delivery guy has two deliveries and his other delivery was down in ewa beach which is about 20 minutes away. Ok… i understand the reason why it took so long. What I don’t understand is why he didn’t drop off my pizza when it was literally half a mile away FIRST?!
i called the manager to complain about my cold pizza. She was puzzled why the delivery guy made such a poor decision and stated he was a new hire. She was very apologetic and asked is it really that cold? Ummm… yeah…or why else would I call to complain??? Then she asked if I wanted another pizza. Before I could answer, she stated she could make another pizza but not tonight. perhaps another night. So I decided to choose the following week. I guess they were really busy… too busy to fix a mistake they already made. I’m glad I got a free pizza out of this, but the whole situation was nerve wracking. If I were her, I would have credited the payment and offered me another pizza that night. That would’ve satisfied the customer. What you don’t do is ask… is it really that cold? Can I make you another pizza? But oh wait… not tonight… we’re really busy. Puhhhlleeeeseee!

I order from here frequently, it’s never hot when it gets here because the dude that delivers ALWAYS gets lost no matter how many times he delivers to my home, but whatever… the staff is helpful and friendly, it tastes like pizza (WAAAAAAY better than Pizza hut) and it shuts my hungry family up when I don’t feel like cooking and that makes me happy.

I ordered delivery online tonight an the confirmation email told me 30 – 40 minutes pizza was to myy door in half that time an still HOT! PIZZA was great breaksticks too get the garlic parm. Ones they are soo good edspecially with extra garlic butter :) papajohns is myy new FAV for pizza.

Delivery is always on time and the pizza reaches me still hot! I love when they don’t skimp on the extra peppers :)

better than pizza hut!