Toyota of Tri-Cities

Go see Hutch Hutchison. He was so incredible to our family. Got us down to our comfortable price, a full tank of gas and even bought us lunch. You won’t be disappointed if you go see him!

Great experience! Hutch got us lunch while we waited for financing. Even worked at the price with us for total satisfaction. Overall, great experience!

Just got done having a safety recall and oil change done at Toyota. Thought service was great, including the customer lounge with free beverages and snacks. The service was completed within the expected time and the price was good. I will be back.

If you need a car go see Dylan or Zeke. I let Dylan know that my fiancé wanted a Solara convertible and Dylan called me as soon as they got a beautiful white pearl convertible on trade. My fiancé was so excited when I showed her pictures of the car. Dylan was with another customer when we came in so he had Zeke help us out and it was smooth sailing all the way through finance with Bill Bolton who worked very hard to get us the deal. Definitely impressed with the staff and their efforts.

If you ever need to purchase a car, and don’t want to feel pressured, go see Diego. He is by far the best person you’d want to deal with. He isn’t pushy and won’t be lurking around the corner to check on you.
We’ve been buying all of our cars from him. He treats you with respect and doesn’t pressure you into buying anything. He’ll give an honest opinion when asked and he won’t sell you something you don’t want.
Diego provides EXCELLENT customer service!!! He deserves 5 stars.

Horrible service, but you won’t realize it until its too late. I’ve been a loyal customer for YEARS but the service just gets worse every time I go. I get talked down to, they try to sell me things I don’t need, they have given me incorrect information about my car, and they don’t call me when my service is done, then when I come back WAY later than I expected to, they LIE and say they did call. Cleary they don’t want my money so I will happily take it elsewhere.

I would NOT recommend purchasing a vehicle from this dealership unless you plan on offering full price and do not ask them to remove any negotiable fees. They play games and in the end do not honor their verbal agreements nor their written quotes. At least that is my experience with this dealer. I had offered $ 900 less than asking price. They verbally agreed and then also sent me a written quote. When I called the same day to put a down payment to hold the car for a couple days until I could drive there he asked if he could call me back in a little while. He then called me back to tell me some other people were interested in buying the car and I had to wait until he knew more. When I text him several hours later to find out if the other people purchased the car he text me back that he had to get approval from the GM on MY deal because they just couldn’t «lose» that much on the AGREED UPON price. Told them I needed to know immediately and I never heard from them again.

Last July 2014 my engine on a 2006 RAV4 was rebuilt at Toyota of Tri-Cities.this was done after oil consumption test proved the rings were stuck and need to be replaced. they replaced pistons and rings, all bearings, and all associated gaskets luckily when I purchased the car I took out the extended three-​year warranty so the warranty covered everything otherwiseI would’ve had to pay some $ 2000+ the warranty cost $ 1300 I have read online at various websites that other people had the same problem and the engine was totally destroyed I don’t Believe they even checked the oil in the sump that is the responsibility of the owner to make sure oil consumption is okay I just went in for an oil change 6000 miles and the engine used less than 1 quart of oil great job Toyota Tri-​Cities

I usually take my car to one of those in and out oil and lube places, but I’m almost at 120k miles and it was making some strange sounds so I figured I needed to take it to a shop and have it looked at. I debated about taking it to a Toyota Dealership vs. a local mechanic… but after speaking with the staff at Toyota on the phone, I figured I’d give the dealership a shot. Plus they offered me a 10% new customer discount.
When I dropped off my car I was very impressed with how nice all of the staff was and how comfortable the environment was there. They had a shuttle service available to take me to work and to pick me up. The lounge area where you wait for your vehicle was great… complimentary water and juice as well as fresh baked cookies oh and MASSAGE CHAIRS!
Jomi in service was fantastic. She explained what the service covers and said if they find anything major that needs to be repaired or replaced she would call me prior to doing any further work. I really appreciated that when she called, she prioritized things for me letting me know which repairs needed to be covered right away and which could wait until next time. After all was said and done, I ended up having a lot of things replaced (from the serpentine belt to the water pump and alternator), but these were all things that were showing signs of breaking down… and these are the only repairs I’ve had to do since I purchased my car 6 years ago. Turns out the water pump was moving about an inch and on the verge of leaving me stranded on the side of the road.
I feel very confident that the staff had my best interests in mind and I wasn’t being taken advantage of. I love my Toyota and I will be bringing it this shop for all my future oil changes and repairs!

Absolutely horrible experience! They said it would be a hour for the oil change and for them to look over the truck so we left to do other things they call us and let us know they’re about done. When coming back we see our truck being parked. We go up to pay and the guy told us to go sit and he’ll get us. We wait a HOUR then go back up. Then were told they put the wrong oil in our truck so it has to be drained so were told to go sit back down and we wait another 45 minutes and we don’t even get a apology and they didn’t even tell us if there was anything wrong with the vehicle. We were just hurried out and charged way to much for subpar work.

I’m in town visiting my parents and yesterday my mother a VERY organised person called Toyota to get her oil changed and air filter cleaned as well as get her driver seat motor checked out on her 4runner because to me it sounds as though it is failing who knows it could just need to be lubed which will cost a hour of labor $ 108 not a big deal standard rate in the industry if the motor is failing her extended warranty will cover the replacement
Now for the one star as I mentioned she called to set up her appointment yesterday for today August 6^th at 12:30 we showed up at 12:30 on the dot no greeter so after standing by the car for a few min we walked in the service writer who helped my mother seemed new but was doing a decent job explaining the situation of the motor however it turns out whoever set the appointment set it for the same day my mother called on the 5^th I get it easy mistake another more Sr service adviser who her appointment was scheduled with just on the wrong day came over
. Not once did I hear him take ownership for the mistake it was represented as if my mother screwed up her appointment date. He was so kind he was going to squeeze the vehicle in but it could take a few hours to get to it.
I asked do they have loaner cars? He said «no sir we have RENTAL cars» I have been in the car industry for over 10 years worked at 8 of which was selling Toyota’s and NEVER would I not fully except a mistake I made personally or my dealership made and NEVER would I imply that the customer made a mistake rather then the dealership itself. As I mentioned I have been in the industry for years and I’ll let you in on a little secret dealerships make mistakes lots of them shhhhh
It’s funny how had he taken responsibility and written off a rental charge we would have ignored this minor mistake.
Depending on how this turns out unless they do something amazing for me to change this rating and if the service gets worst I will be happy to set anyone who messages me with a much more aggressive deal off the price of a new Toyota just because. An the sales department can thank the service department for that. Have a wonderful day.
Update after grabbing lunch which we planned on anyways then some useless window shopping the phone calls returned about the motor were more positive and a clam was filed for the seat motor much to my surprise when my mother said we need to pay for the oil change and air filter the adviser said don’t worry we will square that all up when the seat is done I’m much more impressed with the second half of our visit had the entire visit been more like that a 5 star rating would have been earned and depending how my mother is treated on her next return they might just get that.
One small flaw they bought a loyalty plan years ago that was to get them 10% off for all of there cars however that has now? changed? And only covers one car not a big deal but kinda sneaky (that has nothing to do with the advisor)

I decide to buy a car, I wanted a Camry, so I went here. Not a bad experience at first, they took time to show me a couple different camrys, I’m easy and I find the one I want we talk about a price in the lot. They were not willing to come down much if at all but I got them to agree to tax and license. I get inside they write things down, we went back and fourth a couple more times nothing serious couple hundred more. Then I asked for a extra key, you would have thought I asked for the car for free with the look they gave me. So I say whatever never mind I’m ready to wrap it up, so he says just a second and comes back with the final paperwork with tax and license on there for me to pay and a ton of fees. It was crazy, I told him this wasn’t what we talked about and he told me that they never pay for tax and license. I walked away they were so disrespectful. They did me a favor because I ended up finding a better car for less. If you go here don’t get surprised when they screw you over.

Needed a new key for my car. The key with buttons starts at $ 278 (rip off)! So I opted for a key without remote buttons. $ 60 is the quote I am given. I order the key, I come in at a later date, and they say it will take 30 minutes for them to program it, they need my car in the shop to do it, and it will cost another $ 50 for the privilege.
I explain Lowes does it in 20 seconds, and they don’t need the car. I also explain that something as simple as programming a key should not take another $ 50, and that that information should have been presented to me before I ordered the key. Raul, the service manager, looks at me like I am making stuff up!
Either they are con artists, or actually pretty ignorant. In any case, customer service is not their forte. I will be taking my money to another dealership. And I would never buy a car from them. Treat me bad in one area, I can only assume that with bigger dollar signs that they would be screwing me over in a much bigger way.

We flew into Pasco on Allegiant and checked rental rates at the airport then found Toyota of Tri Cities. Their rates were substantially (–40%) less than the airport even using Hotwire ($ 390 vs $ 230 for a week) and they even sent a driver to the airport to meet us! We’ve rented from Toyota dealers several times and highly recommend for service, price and availability.

I bought a used Lexus that came with one key from a different dealer. This dealer gave me another key that was not to my car as a second key. In these keys the faub is located in the top of the key. I wanted to order a new key from Toyota of Tri Cities sans faub to save money, then put the used faub in the new key and have it programmed to my car. No problem they said…
Two weeks go by and I had not heard from the dealer on the status of this new key I had ordered, so I came in. The key was there, the whole key. I informed them that that was not what I wanted to purchase, they told me it was the only way. Any rebuttals were met with argumentative staff comments. I needed an extra key so I gave in.
I will never come back here. I will drive an hour away to go to another dealer before I come back to this place.
These guys are pretentious and rude. Customer service is not a priority in this dealership.

So, I intensely dislike car dealerships in general. Archibald’s is still the only place I can say I have had a genuinely pleasant experience buying a car. That said, this place wasn’t all that bad. Certainly not as bad as others we experienced while car shopping this time. We had a very knowledgeable salesman who had obviously done his homework on the model we purchased. He wasn’t too pushy but I think he probably could have done better on our trade… which we ended up selling private party so it all worked out anyway. We got the new vehicle for the price we wanted and love it. Also, the finance manager was very friendly and not overly aggressive on all the extras he is obligated to mention.

Ok as a repeat customer of TOTC (over 12 cars since they’ve moved to canal drive) with my recent purchase two weeks ago; here is my personal experience with them.
I am not a die hard fan of Toyota cars. There are cars from other brands that appeal to me sometimes more than what Toyota offers but I buy a Toyota only for the reason that I love this dealership. Why do I love this dealership? because I hate nasty haggling, sleazy sales people, pushy finance guys and just the general lack of respect I see in most other dealers in this area.
Without going into too much detail, my last purchase was made in under 1 hour, 15 mins. No exaggeration. I walked-​in at 9:20am, Carlos Lopez my sales person that I always deal with, gave me a test drive on any and as many cars as I wanted. I took two cars on test drives. At 9:43 I told him my choice and I used their courtesy computer room to research the prices and gave him my offer at 9:50 and they accepted it at 9:54 (its almost always below invoice) and out came Jim’s favorite portable DVD player. I took this opportunity to call work and check how things were going. (No offense to them but I have seen that DVD over 12 times) Around 10:15 I Signed the papers with Jim, and as my previous times he informed in detail all my options but did not push in any unreasonable manner. I was out of his office in 10 mins. Kept it very respectful, polite and professional. at 10:30 I got the demo from Carlos and on the way I was. He even helped me take my other car (I came in on) home as he did last time.
As far as the service department in concerned, service manager, Leonard and service writer Gary are very pleasant people to work with.
I have only had to use their Shuttle service once, and it was on time for me. But my brother has had to wait for over 20 minutes for it.
I am a very happy customer, I just wish they added Lexus or bought the BMW dealership from Yakima instead of… but thats another story.

We decided to trade in our 2007 Nissan Pathfinder for a 2007 Toyota 4Runner that was listed for a very reasonable price. (which they were sure to remind us of numerous times!) Actually, negotiating the trade in price for the Pathfinder and the sales price of the 4Runner went very smooth. No complaints there at all. Our sales person was great! However, once we made the decision to buy, then we started having problems. First we noticed a hole about the size of a baseball on the very top of the spoiler. No one at the dealership knew about it. (apparently!) But they wouldn’t give us any type of discount on the vehicle because it was already priced so low. Then the car was basically out of gas, and we asked them to at least fill the tank. They looked at us like we were crazy! The sales guy (a different one from our original) even had the nerve to say, «that would cost quite a bit and we’re not making any money on this deal!» Third, we get all the papers signed and then ask about the 2^nd key. The sales guy (again, not our original) goes inside to look. «Sorry, we only have one key. But you can purchase another key through our service dept.» Then the kicker was when we drove it off the lot I had 4 dash lights come on regarding the braking/​traction control system. So I ended up having to take it in to their service dept the next week. Sat there with my 5 year old son for 2+ hours and they told me it was a recall issue and fixed it. 2 days later the lights came back on. I had to go in the next week and was there again for 2+hours and they figured out it was a brake sensor and it now appears to be fixed.
Overall… I can’t recommend buying a car from Toyota of Tri-​Cities! Their saving grace regarding their service dept. was at least they have a nice play room for kids and snack bar with free cookies and drinks.

I went to this dealership to look at purchasing a new car. This dealership is interesting because they don’t participate in many things online (no costco auto program, they don’t show up on
searches etc) and they expound on their «no haggling» low price deals. It is true that their prices are clear and below MSRP (below invoice at times) and they show you this when purchasing.
The thing with this is they play both cards. They won’t negotiate with you at ALL. They won’t take any money off for any reason (including the NEGOTIABLE doc service fee). They also boast how much they sell and don’t really show any care/​attention towards you. There is no «negotiation» but they sure do the same stupid car salesman tricks that they do everywhere else (finance manager coming out, selling you cheap rip off upgrades and overpriced extended warranties).
I’ve tried to reach the same salesman many times and he doesn’t seem to care to much to help. He isn’t willing to even try to find the car I want and just wants you to take their crappy inventory that’s been sitting there for over 8 months and in a color you don’t want. Even when I told him that I was going to go in and likely purchase, he wasn’t willing to come in to get the sale. He said «any salesman would help me».
I don’t want the «desperate salesman» but I’d like the person to at least act like this was an important purchase and that he did want the sale.
I ended up buying from another manufacturer (Honda).