Don’t go in the morning!!!(Before 8:00am) One waitress and one cook. Long wait and slow service. Won’t be back.
Marlyna R.
Évaluation du lieu : 5 Kennewick, WA
We had Maria for our server tonight. You would think, walking in a half hour before they closed we wouldnt get too great of service… Definitely not the case. Maria sat us down in a booth, immediately asked us what we’d like to drink, gave us enough time to pick our food(no rushing even though we came in just before closing) and took our orders with a smile. Our drinks never ran out because she was on top of it, and she even brought the extra condiments without us asking. The food was FANTASTIC! Perfectly cooked and not one thing wrong with our orders. The servers are in charge of the toppings on everything and there were generous portions of all of it. Everything looked and tasted perfect. I would HIGHLY recommend the red velvet crepes while they’re still available. They are perfect! We even have enough of everything to take home for a late night snack in the event that we need it. If you get Maria as your server I promise you she will not disappoint. Make sure to tip her well!
Catrina D.
Évaluation du lieu : 2 Goldendale, WA
If you want to be seated at a dirty table, handed a filthy menu, and then treated like you’re an idiot by some snot nosed teen this is the place for you. Each of the times I’ve came here our food was not cooked correctly(they served my child a raw in the middle pancake and then argued with me on the rawness). This last time, I asked a question about something that has changed, the server answered in a snotty tone, then went behind the counter and started making in fun of me for asking the question to their other co-workers. If I were this franchise owner I would do a good unannounced walk through and clean house of both staff and equipment.
Jacinta M.
Évaluation du lieu : 2 Pasco, WA
I had a really nice server tonight. My order was screwed up, but it was no big deal. I wanted well done fried eggs, specifically saying I wanted the yokes well done as well and I wanted bacon, not pork sausages. I really don’t pork, but I had gotten pork sausages with raw yokes. Underneath my blueberry compote and pancakes, I had found something that looked like a peice of rice. I had asked my server if it was a rice and she said they didn’t make rice there and she would ask one of the other servers what it was. The server she asked saw me took a picture of it and went to get the plates behind my table. He didn’t look so happy. I just paid and left.
Thomas S.
Évaluation du lieu : 5 Kennewick, WA
I wasn’t expecting much as I have been here many times before. The food is always acceptable. Reasonably fast give the situations and hot when delivered. Nothing really to write home about. Tonight we had Gretchen as our server. That was all that was needed to turn a average normal experience into a great one. Good with kids, happy, attention to details, and on top of what our needs might be. Napkins wet wipes ect. Turned our 3 – 4 star visit into a very enjoyable 5 star visit.
John C.
Évaluation du lieu : 5 Terrebonne, OR
8pm and the daughter ate free. Honestly I couldn’t have asked for a better experience. Our waiter was top notch. He even ran my daughters diaper bag out to us as I overlooked it when picking up the daughter. Will be back many times
Bettie T.
Évaluation du lieu : 5 Benton City, WA
I have been going to this IHop when I want to have breakfast for lunch or breakfast for dinner. They always have great food but I really like trying the new specials they always have. Today our waitress Anna was so very nice. I had the Double dipped cinnamon french toast, 2 eggs and 2 sausage. The french toast was out of this world delicious. I did try the strawberry/lemon french toast the other day but the lemon was a bit overwhelming. The cinnamon was great! I go here about every 2 weeks and can get a great meal plus tip for under $ 15. Will go again.
Luci E.
Évaluation du lieu : 5 Kennewick, WA
I’m usually more of a Denny’s person but I have to admit that I really enjoyed the service here! The server was so sweet! She made sure that my sister’s eggs were cooked exactly to her liking! Not just over easy but a little more medium and the eggs were just like that! My chocolate chip pancakes were great and I love it that they came in buttermilk. The make your perfect omelette was yummy however they tend to add a little too much cheese so ask the server if you don’t want as much.
Jane D.
Évaluation du lieu : 4 Mattawa, WA
Food & customer service has always been wonderful. This is a popular choice when the kids choose where they want to eat & especially on the«kids eat free» nights, my husband & I are all for it too! We usually end up having Gretchen as our server & she is awesome! Very friendly & attentive.
Ashlee W.
Évaluation du lieu : 3 Richland, WA
Stopped in for breakfast while we were waiting for Costco to open up. We were seated quickly even though the restaurant was packed. The host was great. He was quick to get drinks for us after we waited a few minutes for our server, who was busy. After our drinks were brought out, we waited another ten minutes until our server even approached our table for the first time. First thing out of his mouth was«What can I get for you?» It would have been nice to hear a «Hello» or «Sorry about the wait.» I ordered the veggie egg white omelet and my daughter got the kids pancakes. After that, we never saw our server again until we left. Someone else dropped off our food. Nobody came to check on us and make sure we were doing alright. The manager was the one who dropped off our bill and cashed us out. Right before we were about to leave, our server finally approached us to ask if we had gotten our food yet. I know they were busy, but to not even acknowledge us after taking our order, and then expecting me to tip for service that other people had to give me is kind of ridiculous. The food was alright. Typical corporate diner fare. It’s not something I would wait in line for though, like I’ve seen happen on a weekend morning.
Ben G.
Évaluation du lieu : 3 Sebastopol, CA
It’s IHOP so they’re all pretty much the same. However, at this one I wanted to substitute a side of pancakes for a side of bacon as part of the country fried steak meal. They told me it would be $.99 extra which has never been the case at other IHOPs for the exact same order. I agreed to it, and then they brought me only two pieces of bacon where at other IHOPs I have gotten three slices. I had to request for an extra slice(which thankfully was not a problem). That’s just lame policy.
David Y.
Évaluation du lieu : 5 Kennewick, WA
Amazing service and really good food. I am always impressed by how friendly all the servers are and they each seem to really enjoy their jobs. Good choice for dinner tonight. :)
Roberto R.
Évaluation du lieu : 2 Prosser, WA
I be been to many IHOPS and must say there egg omelet are a lot smaller there service was slow because of new hires I didn’t even get coffee. but Ana was really checked in us every 5 minutes.:but took out our food 30mins …
Lisa M.
Évaluation du lieu : 2 Fairfax, VA
We’ve been here twice this month and the service has been lacking both times. We were here for dinner a few weeks ago then breakfast today. The food is standard as is with any IHOP, however it is the incredibly slow service that we don’t understand. In both instances there wasn’t a greeter at the greeter stand, there was a wait of almost five minutes until we were finally seated. In fact on this second visit half the dining room was empty, but after our wait, the host actually took our name and made us wait a few additional minutes to be seated. After getting to our table it took awhile for our server to attend to us and we waited sitting without drinks even longer. Again, the food is okay so one star, nothing spectacular just what’s the usual for an IHOP, and the staff are friendly so another star added. We are however used to a quick in and out at these type of places especially having visited on a Friday night and Sunday morning when there wasn’t a typically large crowd. We weren’t at a fine dining place and definitely felt let down having expected more expedient service. Okay so they forgot my order of french fries, but who orders fries at breakfast right? The server was very apologetic and informed me that they had just dropped it and it would be a three minute wait. Fries were delivered in the three minute window as promised, but now I’m writing this add-on to my review as I’m waiting and waiting for the check. Finally got our check and made our way to the register to take care of the bill. As my husband was signing the credit card slip and adding on a tip(which I thought was completely unnecessary because he had already left a few dollars on our table) the cashier stood with her hand thrust out impatiently waiting on my husband then yawning as she thanked us on our way out. I will tolerate slow service, but never accept rudeness, and so this will be our last time patronizing this particular IHOP.
Charlene P.
Évaluation du lieu : 4 Kennewick, WA
We were there today and have never seen a friendlier happier smiling group of employees and breakfast was great! Thanks
Hugo G.
Évaluation du lieu : 5 Pasco, WA
I have been to several other ihops before and I must say that this place has given me the best service by far, I will drive to this one anytime I want some fast, good, and genuinely nice service. I got country fried steak and with great service, it was delicious!
Travis N.
Évaluation du lieu : 3 Portland, OR
As with most I-Hop’s the pancakes were delicious! I ordered medium-rare steak tips and eggs. And ened up getting EXTRA well done steak tips and eggs. If youre A-Ok with I-Hop then you’ll be OK here.
Fidel P.
Évaluation du lieu : 3 San Antonio, TX
Not enough staff to accommodate the large amount of people that were dining that day. Food was good, the waitstaff was attentive given the large amount of people.
Candace C.
Évaluation du lieu : 2 Kennewick, WA
I used to love going to IHOP. The past two times my experience has not been great. I will write about my experience today. I was sat in between two tables and there wasn’t much room. The table was not clean. I asked for coffee and wasn’t brought out any sugar or choice of cream. The option was, however offered to a fellow Spanish speaker who had french vanilla creamer. I went to one table and asked the bus boy for one. He didn’t speak English and never heard of Splenda. I went to another table and there wasn’t any. By the time my waitress was found, a customer seen me running around looking for some and offered theirs. The meal arrived and one of my items was pancakes. I didn’t have that line of syrups like are in most other IHOPs. But, the waitress didn’t bother to bring me any syrup at all. I had to once again search around the restaurant for her. In the end, I got the syrup off another table. I realized I didn’t have ketchup either, but I just ate my meal without it. It was too much hassle for the waitress to ensure I had the basics, I wasn’t going to do any more of the work on my own. I still gave the waitress a tip, although her and the bus boys there didn’t deserve anything. It was a very disappointing experience and I will not go there again or recommend them to any of my friends/family.
Jessica C.
Évaluation du lieu : 3 Kennewick, WA
We love Ihop and usually we get great service! But recently we went to the restaurant our waitress was talking to the cooks, laughing and goofing off while we waited for our food. And for her to simply bring us waters! After we finally ate and were ready to leave the cashier asked us if everything was all right. I told her what we experienced and she gave us a free meal! The service sucked but they quickly fixed it when we left the restaurant. But we will probably not be eating there while that waitress still works there.