McDonald’s

This location always manages to screw up somehow.

Very slow drive thru! Even when there is not a lot of cars. They will make you park and wait for your food. Why is this??? Are we not as important than the people that ordered behind us? Regardless of the wait this practice should not go on as each person that orders should be taken care of in order… Get it together and do it right McDonalds…

Ordered 2 combo meals and a $ 5 20pc nuggets cost $ 20 and for that I got stuck in the drive thru line for 16 minutes and then got handed Luke warm fries. Wtf? This location used to be great but the last 3 times I’ve been here it’s been hell just trying to get in and out in a reasonably fast manner with hot food. Serious bummer.

These guys demand $ 15 an hour, yet they can’t put together 2 chicken nugget happy meals in under 20 minutes.

I first started visiting this McDonald’s location about 6 months ago and I’ve made a dozen trips here since. Unfortunately they’ve messed up my order almost every time. I tend to place very simple orders such as fries, big mac, and drink (so nothing elaborate), but somehow they struggle to get it right time and time again. They tend to either forget an item or give me the wrong item. The first couple times I brushed it off as a fluke, but it keeps happening over and over again with the most recent experience being last night.
I’ve been to a lot of McDonald’s in my time and unfortunately this one is hands down the worst. This place is making the McDonald’s brand look terrible. I really wish they would at least attempt to get their act together, but I won’t be holding my breath.
My recommendation — go eat somewhere else. There’s a BK about a mile down the road on Crown Valley.

They treat the customers with respect to their face, but bad mouth them and make fun of them the moment they turn their back. The least they could do is wait until you’re out of earshot…

The bathrooms were clean when I came in. The cashier was nice and the dining room was pretty clean too. Also their wifi’s free so there’s that! It’s just like my experience with other Mcdonald’s restaurants though lol. Maybe I should use their drive thru next time but idk.

I usually don’t negatively review things, especially McDonalds, but this was exceptionally bad service. McDonald’s is notorious for getting my order incorrect, but this was ridiculous. I ordered sweet tea, when i got to the window, I reconfirmed, he repeated, and when I got home it was unsweet. 2^nd, I was overcharged for my double cheeseburger meal; supposed to be $ 2.50, not $ 4.50 (only came with a small fry and burger). Burger had onions on it, which I asked to be removed. And lastly, I asked for Ketchup and when I got home it was freaking salsa. Really??? Unbelievably horrible McDonalds… Will absolutely never return

How is it possible to run out of BBQ and Sweet and Sour Sauce? How am I supposed to eat my nuggets!!!

Okay I know nobody probably checks Unilocal to go to McDonalds, I mean it is what it is right? But here’s the lowdown: this location used to be HELL. They get orders wrong, take forever, and they always stiffed me on my sauces. (Sorry but if me and my friends order a 20 piece nugget to share how you gonna disrespect me by giving me one barbecue sauce?!?) but, I digress. I’m not leaving this review for the food, but for the service. I think they got new management about 3 or so months ago because they have stepped up there game! This guy who is often at the drive thru has a clear voice, always gets the order right, and is very friendly and professional. Someone who takes their job seriously, regardless of what it is, is someone I most definitely respect.
They are super quick. You literally don’t have to wait. The past 5 times I’ve been they are holding the bag out the window for me to grab and be on my way. Never seen that before. Over all, pretty impressed at the service. Plus, my nuggets are always oh so crispy.

Worst service ever. This place just confirmed once again McDonalds tops the list of worst customer service. Will never be back. If the employees are not happy working there, please work elsewhere.

Very slow service specially in afternoon. Long lines. They move slower than molasses.

So nobody goes to mcdonalds to get a 5Star meal. at least nobody that I know.
you go there for Fast Food. an Mcdonalds and the Golden Arches are a staple in that term Fast Food!
I have been going to this location since It opended. It has been here since that shopping center opened. its in a prime location and is always busy. so to date its just been good. the majority of the people that work there seem kind and younger, there are a few older (experienced folks) that work there but majority are early 20’s. I have had a few times where my order was wrong but there always willing to fix it for you. But what can you expect its mcdonalds.
Recently this location hired a new employee I dont know his name. but he works the drive through first window today May 18^th around 12:30ish, when i first heard this guy in the drive threw it kinda sounded like he was a robot, it was kinda weird but when you actually pull up to the window you notice thats just the way that he talks.
HE IS GREAT ON THE DRIVETHREW. you can hear every word, understand every word, he doesn’t get flustered when your order changes a million times, an he reads over the order with you. everything is top knotch about his drivethrew work. Im sure that sounds crazy. but you really appreciate it when you go to another drivethrew weather it be mcdonalds or taco bell or jack in the box. an you cant understand the person or the speakers not loud enough or the menu is all messed up. or they get mad at you, an all you wanna do is order some food fast. this guy keeps the show on the road in the drive through. it helps the second window as well keep food coming out quicker an make sure its the right items everytime.
This store has a great staff. I would give them a full 5 star but not everytime is it as great as the last. most often though its a good experience well oiled machine but has a hiccup here an there. but the dude in the drivethrew could be the thing to turn it all around!
by the way I love Mcdonalds. the Golden arches really make any day from a good to a great or a bad day into a awesome day!

This is the slowest McDonald’s ever ever, other people waiting in line have given up and left

This place has gotten a lot better since my last review. The current staff are pretty efficient. I’m here almost every week and have had no problems with any of my recent purchases. I’m in and out of the drive thru faster than you can say McDonalds. The current team is doing a great job. Keep it up and I might have to up my stars to four!

Slowest McDonald’s ever! Ordered a coffee and have time to write this review and take this picture… AND STILL WAITING FOR JUST A LARGE COFFEE!

The 1 star is mainly for numerous occasions (I go to this location only for convenience and how cheap it can cost). There has been missing food, poor service, flat soda, cold food, long wait times when there are not many cars on the lane (s).
I gave this 2 stars because there have been times when the service was good. I should have asked for their names, but three people in particular have been super great. One tall white kid (probably 18 – 20), another young black kid (must be a manager because he was wearing a white shirt and tie), and a young blonde girl who usually is always handing the food out. Going to this location when they are working is rare, but a pleasure.
On the other hand, although I only go here about 1 – 2 times a month, the bad experiences outweigh the good ones. The reason I’m reviewing again is because I went in the drive at 1055 on a Saturday to order a burger. I asked what came on a quarter pounder and the guy on the speaker told me they don’t serve lunch yet. This sucked for me because I’ve been up since 5 am and already had breakfast for the day. I asked what time lunch started and he said 11. So I said fine and just ordered a frappé.
I get to the window at 1058 and ask if I could just pull out and come drive around in 3 minutes. He said he’ll just put my order in anyway. I won a free burger from the monopoly thing and that was the only reason I went there — for a free lunch. I tried using my free fries one, too, but I guess you could only use one at a time. That’s understandable — no biggie.
The line was taking a long time. By the time I actually left the pay window to go to the pickup window, it was past 11am. Is it really that inconvenient to start making a lunch item 5 minutes before lunch starts? Thanks to the movie, Big Daddy, I thought breakfast ended at 1030 (apparently it’s 11am on the weekends).
By the time I drove the 7 minutes back to my house, it was 1115 and my burger was cold. I bit into it and it was cold inside too. I popped it in the micro but it wasn’t the same.
But seriously, if it’s 1055 and lunch starts at 11, just take the order. Don’t be a boob about it, especially when I don’t even leave your window until after 11…

The 2 stars us only because the staff was friendly but other than that my food was cold and there were no condiments anywhere inside including all napkin holders enoty! Dirty tables and not even busy so i have no idea what is going on at this store but Rancho Santa Margarita is so nuch better!

It’s lunchtime (12:02pm). In August. They ran out of ice cream. They ran out of Diet Coke. You simply cannot run out of those two things on a hot day during peak hours. You just can’t. Frankly, running out of Diet Coke is a sin akin to carrying Pepsi products.
Get yo ish together Ladera McD!

As I approached the doors I was met by a lady who stated «I’m trying to mop the floor.» No mop, no bucket, but okay. I like a clean restaurant as much as the next person, and the place was relatively clean. I enter a line with three people in it, and at the front is a lady who is having problems ordering with the cashier because of a language barrier. Fine.
A few minutes pass and I’m at the front of the line. That’s when the husband of the lady who had a problem with the cashier cut in and asked for a receipt…
The cashier says «Why? What do you need it for?» Customer says «never received it and I want to see what I ordered.» The cashier shrugs, huffs and proceeds to take out the garbage can underneath the cash register. He begins to shift through the debris, pulling out wads of thermal tape covered in soda and ketchup, and placing them on the counter. Gross.
The cashier continues to repeat «Is that yours? Is that yours? Is that yours?» To the customer. «No… No… Ah, no» the customer exclaims. The cashier then screams for the manager «hey, R_​_​_​_​_​, this guy wants his, like, receipt or something…»
The manager comes out from what seems to be under the counter, ignores the other customer and myself, who, by the way, if you’re keeping up, has been standing directly in front of them for at least five minutes waiting to order a large fry and coke.
The manager explains to the cashier how to print out a check, prints and hands the check to the cashier, then lowers his head and scuttles off. The cashier looks at the receipt and places it on the counter. He then looks at me…
It seemed that in the course of 15 seconds the cashier completely forgot that he reprinted a receipt to give back to the customer who had cut in line. It was then I took it upon myself to say «I think he needs his receipt now?» Pointing to the baffled customer.
Now, all this has happened and I have yet to even order… Shall I go on?
Here was my order: large fry, large Coke. For here.
What I received: small fry, large Coke. To go.
The cashier seemed new, but was awfully pretentious.
They also seemed to be trying to take names with orders, but it didn’t really matter because they weren’t calling out names. At all.
I felt sorry for the people who asked for the receipt because their large order stood on the counter getting cold as the cashiers bickered on who would call their name. But, that seems to be the norm for McDonald’s, at least in this high income neighborhood.
My fries were good and hot although the portion was skimpy, even for a small (that was supposed to be a large). The Coke also had a light hint of Mr. Pibb to it.
I’ll return again but only with a portable laugh track and my expectations lowered.