Wendy’s

I found this restaurant to be very clean and convenient for me as I was staying at a hotel within walking distance. The food is what you would expect from a fast food restaurant. Being at a gas station was a little weird to dine in but there is a good enough separation to where you don’t really notice it.

Worst Wendy’s ever. Have been here more than once. Each time a different problem. Was willing to give them the benefit of the doubt. Tonight, I found a hair in my food. Will never be back.

I’m still surprised how often they get orders wrong. It’s almost comical. She handed me the bag and said «three plain cheeseburgers» so I didn’t check like I normally do. Of course, I hit home and it was three plain hamburgers instead. Literally every time we go there the order is wrong. The only reason I go back is that I’m currently living in the residence Inn next door while my house is repaired, so it’s convenient.

Okay I really appreciated this Wendy’s and the lady who was working the takeout window. We pulled up and mentioned we weren’t ready yet. We had four of us and we all wanted different values of chicken nuggets off their value menu. It sounded super confusing and we even changed some of the chicken nugget values. We also added other items to our order. Some of our changes didn’t even make sense. Yet though it all, our server didn’t show she was frustrated with us when I know I would forsure be frustrated with us. We received our order in a very reasonable amount of time and our order was perfect through all of that confusion.
No fast food restaurant has as good chicken nuggets as Wendy’s. They really are the best and taste actually cooked and not microwaved. I’m a fan of their sweet and sour dipping sauce with my nuggets and fries. I always get a chocolate small frosty too. It’s only 99 cents and delicious.

I applaud Wendy’s for having gluten free choices. Being able to grab a baked potato on the go is pretty convenient. This place is one of those fast food joints where the drive through is the better choice. The inside is also the gas station stop so it’s kinda strange in there as far as sitting to eat.
Gluten free options include: fries, frosties, baked potato, chili.
You can download a pdf off the Wendy’s website that lists all the allergens.

Hi Unilocal!I just ordered some items from the dollar menu today including the 4 piece spicy chicken nuggets. After I had driven away from the drive through, I noticed they only gave me 3 nuggets instead of the 4 that was advertised on the menu. After some consideration I decided It would be a waste of my time to go back to have this problem resolved. I would never recommend Wendy’s Livermore to friends or family. Peace out

Foods were not fresh at all
Not recommend this place to anyone
Burger and fries tasted so old and weird.

Slow service even though I was the only customer. Bathrooms are in Wendy’s if you are looking for them from the convenience store side. Fries are good at least.

This place is unbelievable. Do they even monitor their drive thru? I went in the morning before I had class because I was relatively hungry for something quick and greasy, so Wendy’s of course came to mind. I hadn’t been here in 7 years.
I sat in the drive thru for about 5 – 6 minutes without being greeted before deciding it was just plain ridiculous and I could be using that time to go to the starbucks across the overpass. It’s hard to mess up fast food, but these people nailed failure. Sorry to say I won’t try again.

The worst Wendy’s I have ever been to. Manager who took my order was rude, I was shocked when I saw manager on his name tag. I didn’t order much but they managed to mess up my order. There was a spicy nugget in my 4 piece regular chicken nuggets. May not be a big deal to some but does not feel good with my acid reflux. They have me the wrong burger AND forgot to give me my frosty! How can Wendy’s forget to give out the frosty!!! I cannot believe how unprofessional they were. I am afraid to eat the salad, I hope they washed the veggies!

About 5 min wait after u order at drive thru… yum on their strawberry lemonade!
Their grill chicken sandwich is always good here and their service is pretty decent for fast food drive through!
Quick review for their quick service!

I like Wendy’s. I just don’t like this location. I’ve been through the drive-​thru here a few times, but this is my last. They’ve gotten my orders wrong too many times and each time it has been the same unfriendly guy that took my order and got it wrong. For one, there is no screen at the drive thru to review to see if they heard the correct order. Nor do they read your order back to you when they take your order or give you your bag of food. Looking in your bag for the correct items doesn’t help because everything is wrapped in the same wrapper. You would have to open everything to see if your items are correct. On top of that today I was only given a receipt with the amount I was charged for. I didn’t get a receipt that showed me what I ordered so I don’t know what I was charges for. I ordered 2 jr bacon cheeseburgers, a diet coke, and a grilled chicken sandwich. What I got was 2 cheeseburgers, a regular coke, and some burger with onions, lettuce, and tomato. Not one of the items were correct. The other time that I ordered food from the same guy I was missing two regular chilis. I didn’t notice it until I left the drive thru so I had to park my car and run in to tell them what happened. The guy who took my order didn’t even apologize. Instead he said, «I was waiting for you to come back,» and handed me my food. Gee, thanks.

Mabe list your hours so I don’t waste my gas and my time. i will not ever stop at this truck stop again

Coming into a fast good restaurant, you know your expectations can’t be too high. This particular Wendy’s occupies the same space as a Chevron food mart, so automatically you’re a bit taken aback. That being said, it looks like a regular Wendy’s on the left.
This place is absolutely ruined by the atrocious service. The man taking the order could barely say more than two words, and was extremely unfriendly. He also appeared to be under the influence of some drug. He looked «on the nod» the whole time. Our three person party made a simple order. Once it came up, I asked for sauce to go with the chicken nuggets. The guy looked at me like I was crazy, and stared at me for almost 20 seconds. I got a bit uncomfortable. Finally he responded and gave me the sauce.
I sit down, only to realize that they forgot our order of French fries. We only got one order of fries. I walked back to the counter and told the guy he forgot our fries. He again looked at me like I was absolutely insane, and then responded, «Are you sure?» Our table was directly in front of the counter, and he could clearly see we had no fries. Even though we were the only ones there, and no one had come up in between us ordering and receiving our food, he couldn’t remember if we had ordered the fries! It happened like 1 minute prior! I had to go back and get the receipt from my other party member.
Suffice it to say, I’d never come back here. There’s just no reason to. If I wanted crappy service and being treated like I was outside of my mind, I’d ask for food from random homeless people.

I went in for a quick bite to eat around 7 pm Wednesday evening on Airway Blvd in Livermore. Had a taste for a frosty and fries with a value burger. I was treated with courtesy, and kindness and a smile! I plan to visit this location again when I’m in Livermore. Way better than MCDONALD’S.

$ 1.99 kids meals after 4PM for a limited time. I have three kids, need I say more? AWESOME DEAL!

Like other poor reviews here, we always have a problem with unpleasant staff and lazy service. Chili is often luke warm (indicating late, lazy preparation and can get customers sick), they forget sauces for chicken nuggets. Today, Sarah was obnoxious, provided rude service and was passive aggressive in ignoring me when I came up for a drink refill. Most staff here appear unhappy, lazy and just miserable with their jobs. Poorly managed. We will avoid from now on.

Meh, the drive-​thru line can be 8 cars deep during lunch time, but they got my order right, so I don’t have any complaints. We’ll see if I return though. For some reason, I thought this was a Carl’s Jr. Also, I wish that they would put the chicken nuggets back onto their Value Menu. I don’t like the spicy ones!

Wendy’s isn’t my regular haunt for meals by a long shot, but for something quick, predictable and portable (can’t easily eat a pizza or a yummy Cattlemen’s entrée on the go, right?), Wendy’s is a decent option, and my go-​to if I’m in the neighborhood.
Both drive-​thru and in-​store (built into the now Chevron station, having converted from a Shell a few months back) are on par in terms of service, speed and order accuracy. Never had a problem with the food or my orders, either.
Could it be better? Most anything could. But for a paper napkin and a menu that has a florescent light behind it, it’s just fine.

The attitude of the non-​English speaking workers at this particular Wendy’s location is absolutely terrible. I used to go here all the time… at least three to five times a week. It’s not that their food was spectacular or anything of the sort… it’s greasy and small in portion, but it’s fast food after all, so you don’t really expect much to begin with. I would put up with the employees’ crap just so I could get some quick, cheap eats. After one event though, I just never went back. Read on…
There used to be a semi-​English speaking worker that may still be there. She was an older — maybe 50-​something — worker with long, black curly hair that went down the length of her back. She was short too… maybe 5 foot, tops. She had the worst attitude of all of them, and she was the one running the register when I walked inside that day. I ordered my usual. Upon receiving the order, the frosty was in the wrong sized cup. Concerned that I was overcharged for the order, I checked my receipt (yeah, i’m cheap, so what?!?) and then went up to this (not-​so-​ladylike) lady to resolve the issue. This was a simple misunderstanding that required only a small, quick resolution… a miscommunication that could and does happen on a daily basis at any retail operation.
HOWEVER, rather than simply resolving the issue, in front of all the other customers, she threw an attitude fit. Instead of simply refunding the money and replacing the incorrect item, she took the frosty that had already been given to me, the customer, opened it and proceeded to grab another cup, squeeze the old frosty into the new cup with her dirty (because she had been handling the money and the register) hands, put another top onto the «new» frosty and handed it back to me with the heavily-​accented statement, «See? It’s the same thing.»
Now, let’s decipher what went wrong here. Let’s ignore the obvious element of a serious attitude issue for the moment and look at it from strictly a food safety perspective. It is a common sense issue here… one should never take a food item that has already been issued to a customer and re-​issue it. The old item should be discarded and a new item should be provided. I’ve had quite a bit of experience in food service, as I used to work in every aspect of a military mess hall and was subject to the harshest regulations. If you get one of Uncle Sam’s soldiers sick, you can literally be prosecuted for the value of that soldier… and with good reason. The civilian world, of course, has far less regulations. Especially in fast food though, there should be some sort of mandatory requirement that all employees at the very minimum take a ServSafe course, since many of them may have never worked in the food service industry before.
In short, a terrible experience that ended my fascination with the Wendy’s chain. It’s probably for the better though since their food isn’t exactly what one might call high quality or healthy. This is just my experience, so take from it what you will. But if you combine it with the other Unilocal reviews for this location, you may begin to see a pattern forming.