Planet Beauty

I want to give a shout out to Irene at Planet Beauty in Woodland Hills. Having recently had my hair colored professionally, I wanted products that wouldn’t strip or fade the color. She was very knowledgeable about which products did what and which ones to try. I purchased two different products/​companies and will return to buy more of the one that works for me. Planet Beauty is lucky to have such an informed, and pleasant person working for them.

Customer service gets better and better with every visit. No matter who I speak with, they are incredibly knowledgeable about the products and so friendly. But today blew me away. I recently bought a spray bottle of dry shampoo and the spray stop working. With over half a can left, I was hoping to exchange it but unfortunately I don’t have the reciept and I don’t live near this location where I bought it. I made a phone call to my local location and they told me to call the original one in hopes they can look up the receipt number. Tawny answered and was able to help me and find it within seconds! She was incredibly friendly and went above and beyond to call my local store and give them the info they needed so all I have to do is go in.
I only have experience with this location and it is by far one of the best I’ve had in customer service/​retail.

First the phone number needs to be updated on here.
Next, every time I come here they are never in stock with anything!
So many employees here to help, but with what when they are always out of stock. Been here three times and still can’t find the Stilla extreme mascara. I was told that «they don’t order until they have to place a big order.»
Well, no wonder it’s not and won’t be in stock for a while. I wish I knew that. I suggest Call before and ask if they have an item.

I just wanted to say that I LOVED my experience at Planet Beauty, and that’s because of Madison! It’s important to say that I’ve never written a Unilocal review before — her helpfulness and genuineness is what’s making me reach out and give her and the shop a 5 star review. She immediately greeted me and introduced me to the best products in the shop — GlamGlow, CC Caviar, L’occitane, etc. I can’t wait to come back to Planet Beauty & see Madison on my next visit!

They just do not have a great variety. Their return policy is just flawed as well. I had a front pay full price for a discounted item and they couldn’t honor it because of their return policy even though she bought it the day before. Staff is nice, but walking across the street to a different makeup store is better trust me.

This place is heaven! I could be here forever looking at all the cosmetic brands. You can find just about any brand of make up here also hair products. The store is located inside the new outdoor mall The Village.

One word. LILLY!!!*** planet Beauty is incredibly lucky to have such a kind hearted, knowledgeable employee with the customer service skills of a saint! I could go on and on about this girl, she is truly an amazing human being. 1. I’ve never been to a planet beauty before. 2. I’ve never written a review before.
I stopped in yesterday at the location in the village to ask about nail protein. Lilly was so sweet and right away directed me to a product that she is using personally. I thought this would be the end of my experience, but boy was I in for a treat. While browsing around the store I noticed some skin care products and decided to ask a couple questions. I kid you not, Lilly spent 2 hours…2 HOURS going over all of the products that would be good for my type of skin, answered any questions I had and even made suggestions about products she uses personally that I might like. We went over almost everything in the store I felt like. I walked in not knowing anything and left feeling like an expert! It was mind blowing. I didn’t want to leave. She truly takes her job seriously, and even buys all of the new products when they come in so that she has an answer to give customers on how they work! Who does that?!? AMAZING. This lady needs a raise! I’ve already told family and friends to stop going to other beauty supply stores and ONLY go to PLANET BEAUTY! This is my new store for all of my product needs. The rest of the staff was just as nice and accommodating. What a truly wonderful experience for anyone. I left with a few samples that Lilly had suggested, already used them last night and this morning. I will definitely be back to purchase those items and more! My skin, hair and nails already feel so good after only one day! I’m hooked.
I LOVE YOU PLANET BEAUTY!

Wonderful store! Incredible service! Lilly and Lissette
We’re very helpful and knowledgeable with makeup tips! Very warm & friendly also. :)

Alma was the associate working tonight and after going to the Planet Beaty in the Village and having a beyond horrible customer experience Alma was helpful and considerate.

I NEVER understood why people shop at beauty supply stores. My thought was, if I can get all this stuff at CVS without someone breathing down my neck, why would I ever need to enter such a place? But for some reason, while strolling at the Westfield Topanga Village, I decided to walk into Planet Beauty. It ended up being my lucky day. I approached Veronica, asking for a recommendation on a hair serum. Without being pushy at all, she guided me towards a great product, which she then applied to my hair. I figured i would then test out whether i was just getting a sell job. I asked her for a good shampoo. I figured if she was following directions from her bosses to push a certain brand, she would steer me towards the same company which made the serum. But this was not the case. She listened to my needs, and ended up recommending a different brand.
All in all, she was so knowledgeable and professional, I ended up walking out with 8 (that’s not a typo!) items.
Besides hair products, I also got her assistance with makeup. She helped me find a foundation. After trying out a bunch on my skin, (she never seemed rushed, even though the store was busy) she was finally satisfied. She then told me to come outside to see how the color looked in the daylight. I usually hate looking at a reflection of myself (especially in daylight!). Imagine my pleasant surprise when I looked into the mirror she held, and I didn’t feel the need to look away! I was actually happy with what I saw. Thank you Veronica!

I’d like to update my review and say that Planet Beauty has an amazing customer service and that they do pay attention to us buyers! I was notified recently through Unilocal from one of their managers Breean, that the employees I mentioned in my review no longer works there (I know this is true based on my recent visit) and that they are focused on hiring people with great customer service. She also apologized on behalf of Planet Beauty for my bad experience and I totally appreciate that they reached out and handled this professionally and friendly as well, that makes such a difference.
Another new location opened up across the street from the old one (at The Village), and I’ve gone to both recently and I can attest that their employees are now so friendly, professional and helpful. Planet Beauty is now on my favorites list again!

Usually I don’t trust any high end shampoo conditioner lotion cream beauty shops. I am guy so all I need is basic soap shampoo conditioner deodorant and gel, as for my girlfriend she has every type of product for every type of solution. She was having problems with her current hair products and she couldn’t figure out how to fix it or what was causing her to have bad hair days and guess what she would take it out on me. I was tired of waking up to her distress so I decided so stop by this planet beauty shop next to sheik shoes (only reason why I know planet beauty is there) and spoke to the sales reps named Adonis and Andrea who I confided in them with my problems and sold me a high end shampoo and conditioner called nano works that would fix her distressed hair and allowed me to hang out with the boys… Thank you planet beauty for not ripping me off, will be coming back soon. Ps life is easier when the gf is happy.

Ok, so I really never write any reviews but I had to for this place.
This is my 3^rd time coming to this place and all I can say is that their customer service is remarkable. I came here looking for a simple face wash and came out with some Amazing products. The guy that was helping me (he has tattoos all over) was extremely helpful and knowledgeable of the product he recommended for my needs. He showed me the product let me try some on my skin and showed me how to apply the product. He went above and beyond to help me, knowing that I had lil knowledge about skin care products. He is my go to guy when I need help in this area, anything he recommends I’ll try.

I’ve shopped many times at Planet Beauty in the Topanga mall and have had a great experience, until recently! Instead of their usual friendly and polite sales ladies, I’ve had the misfortune of interacting with a young man whom I haven’t seen before. A week ago, he gave me terse responses to a simple question I asked about a product. This week, when I visited the store to check out some polish colors, he was abrasive again! As in every beauty supply store, I’ve always been offered tape to try polish colors at Planet Beauty. When I asked this guy to give me some tape, he rudely told me they had ran out and that I could see the color of the polish so I should just buy it! Imagine going to a clothing store and being told «well, you see what the pants look like, now buy it before trying them on!» I simply put the polish back and walked out of the store with my sister. This kind of antagonistic behavior is unacceptable at any store, especially when beauty supply stores are a dime a dozen.

I have a 3 month old at home, so when I go out alone to run errands, my time is valuable. I ran over to Planet Beauty to get a product and there was a sign on the door that said «Be back at 3:20» and it was 3:09. Really?! What major retail establishment closes during business hours?!

Planet Beauty is best known for providing top quality skincare brands and hair products/​tools. They also have a wide variety of nail polish colors from Deborah Lippmann, Butter, and OPI. Admittedly their stuff is pricey but they always have a deal going on in the store so you do get your money’s worth.
In the middle section of their store is their makeup choices. There’s not a lot of variety when it comes to makeup brands, but they do have the well known and high rated stuff.
Customer service is great! The employees always greet you when you enter the store, and check up on you to provide you with any answers or help needed. Very knowledgeable and friendly staff. They usually know what’s the best product for your needs, and provide tape when you try on nail polish to avoid infection for you and future customers. I accidentally spilled nail polish during one visit, and the employee currently working there dealt with my klutziness with grace and kindness. I felt so bad for making a mess, but she was so cool about it.
With good customer service and having good skin care products and nail polish, this place is my beauty go to and has been for years.

I love this store! I wish they carried NYX cosmetics or more options for makeup, I mainly stick to hair care when I go.
I love the ’25% off when you spend $ 100′ deal. Even if I only NEED one thing, I’ll walk out with more so I can get that deal -.- I went in yesterday for some I.C.O.N. leave in treatment and left with Enjoy Shampoo & reconstructor, It’s a 10 miracle spray and THE GLAM GLOW MASK. I’ve been wanting it for a while but since it’s pricey ($ 70), the deal swayed me to buy it there.
The girls working are always so helpful and give good advice. The one helping me yesterday even recommended a hair stylist to me because I mentioned I needed my hair done! I’ll be back in a couple of months :)

I had been getting my hair highlighted at a salon for the last 2+ years — but it was time to color over it – myself. I knew they had dye there — so I called and asked about the brand (satin hair color). Then I read up on it — it contains less than 1% ammonia and contains aloe. I was interested in this because I have always been sensitive to high-​ammonia type hair dyes. I went in, and the girl in there was so helpful in chosing the right shade for me, my roots — and also the proper developer to cover my grays (yeah, i have those…).
I bought color, developer, a bottle, a brush to help smoosh things around — and got gloves for free. the Color was about $ 9 and the developer was about $ 4 — this was 2 applications (like 2 boxes from the drugstore) which I needed because I have long, thick hair. I walked out of there spending LESS than the drugstore on a far superior product.
When I got home, I took a deep breath and got to work. The shade was perfect and wasn’t that nasty purple red that most drugstore «golden» level dyes have. It also did not burn my scalp and smelled like Aloe! The color came out evenly — over all my blonde and my roots — everything matches but some highlights peek through and that’s ok. I know it will fade a bit — and I’ll give it another go — but I am so super impressed. My hair also feels so silky — it didnt dry it out at all. I would be cautious on the swatches — they are likely dyed on white fake hair — so go a little lighter than what you may want. (but I can’t speak for blonde tones.)
Now, I know people have complained about the service here, but I have had nothing but GREAT experiences. I love the service there and the selection of great quality products. I feel like they give sound advice and all the girls in there have experience with all the products they sell — from nail polish to shampoo. I’m a fan. :)

Horrible customer service. Like shopping at a swap meet

Went here on a quest to get some shampoo and conditioner for my color treated hair. All in all it was an ok experience. The sales people hover around you and it was a little too much I had to go back out of the little store and then in again hopefully to shake em off pursuit. Lol. Got a somehwhat of a deal on what I needed. Ok experience due to the hovering.