AT&T

I called today to get some answers about the new plans. They don’t ever pick up the phones.

I don’t get up to Middletown nearly as often as I used to, but when I was in the area and I wanted to surprise my wife with a new phone to replace the one she had and no long liked, I decided to head into town to see what my options were for her.
So I came into Middletown, found my way to the local AT&T store where, on what would be a busy Saturday at wireless stores on Long Island (where I live), and of course in Manhattan as well (where I work), it was nice to come in here and not be shoulder-​to-​shoulder with the other clients waiting their turn.
Initially, although the store was fairly empty, the staff there didn’t realize I was waiting patiently to be waited on, but it’s nice they weren’t all in my face either as soon as I walked in. When they finally got to me, as with most chains of any product, they were competent and accommodating (I needed to leave the store with the phone un-​activated). Since they didn’t activate the phone on my request, they did take the step to open the device (keeping the «fresh from the factory» look), inserted the battery and ensured the device powered on successfully, and repackaged it just as it was when he opened the box.

Stopped in to help a friend switch her BBerry to an iPhone I was upgrading from. Liz hooked us up quickly and we were out the door in just a few minutes. Made it simple. Much better than the mall store!