Massage Envy Spa

I’ve tried to make an appointment 5 times, but it’s always reserved for members only. Go to Elements instead, they got me in quick and the massage was amazing.

The massage portion was good and I have no complaints about that aspect. However, there is a lot of pressure to join the monthly membership program after the massage and what was supposed to be an hour massage started at 5:35 and I was off the table by 6:25. There are better values for massage at non-​chain providers. It is like fast food quality and gym membership pressure.

I have only had good experiences with Massage Envy. The staff at the desk is always very helpful. I have been a member since they opened. It took me a while to find a regular therapist. Since being a member I have seen 3 therapist regularly, 2 of which no longer work there. Lacey was my regular therapist, but she had to change her hours. If anyone is free during the day Monday-​Friday, I highly recommend her. You will need to book your appointment well in advance as she stays booked. I find that is true for most of the therapist. I just hope I can find a new regular therapist there that is good as the previous three have been.

Called for an appt for Sunday on Saturday evening & was rudely told that those appts were reserved for members only. Guess I’ll NEVER become a member.

Employees are extremely unprofessional and should really re-​think what they choose to talk about to their co-​workers while within earshot of a potential customer. I felt like I was in high school. These are not the kind of people I would expect to be in a «professional» industry such as the medical field. Which leads me to my next point, I don’t know of any other professional occupation where tips are expected. If you want to be taken seriously as a «medical professional» perhaps stop accepting tips… because that puts you in the hospitality category, not medical.

Massage Envy is one of the last places I would recommend for a massage. You pay for what you get and I’m sorry to say that $ 35 for 60 minutes is not going to buy you a quality therapist to perform the massage, much less a quality massage. My husband and I had a couple’s massage there once because we were both in need for some TLC, and quickly.
One visit is all I needed to have in order to know that I did not need to return. The rooms do not really accommodate a couple, but they squeezed us in there. The therapists that performed our massages were chatting quietly back and forth to us like as if we weren’t there and/​or wanted a quiet and peaceful massage. This also made me uncomfortable because when you’re lying naked before someone, the last thing you want to experience is whispers and giggles. Lastly, after experiencing all that, then the front desk staff try to sell you on an expensive package. I don’t think so.

I signed up for a membership at the Bellevue location about 2 years ago, and even through a pregnancy — with special «prenatal massage» requests — they were great.
Then I moved to Murfreesboro. In the 5 months that I’ve live here, the Murfreesboro location has managed to reschedule or cancel I think 4 appointments.
As an example, my husband bought me a facial+massage for Mother’s Day. I knew that since I’m pregnant, it might be a few weeks to a month before they could find the type of massage I needed along with a facial right before, so I expected a wait. I’m reasonable. After 20 minutes on the phone I had an appointment 5 weeks out. A few days before my appointment, they called and said that the facial gal didn’t work there anymore and I needed to reschedule, but I could keep my massage appointment. Ok, fine. The day OF my massage, they called and canceled that too. The first week of August I believe was when I was finally was able to redeem my Mother’s Day gift.
Other than that I’ve had 1 or 2 experiences where my regular monthly massage was canceled shortly before my appointment.
Today was the final straw. I had a massage scheduled at 8:00 pm and was really looking forward to it after a rough week looking after our newborn. I was on the way to a meeting at 1:30 when an employee called and told me I’d have a different massage therapist because my original one had called in. That was fine; as long as it was a female therapist I didn’t have a preference. Well, on the way home from my meeting at 4:00, a different employee called and left a voicemail saying that the SECOND therapist had an emergency and that I would have NO massage today. I called back after talking it over with my husband, and the woman on the phone, when I told her I’d just gotten the voicemail, laughed and said she thought it was funny that I called to reschedule when the therapist just happened to be out. Oh well gosh, I’m glad that is funny to you, because it sure as hell isn’t funny to me. When I called my old location and asked how to cancel my membership, the nice young lady told me I’d have 30 days to use my 3 built-​up massages. I wearily told her that I’m TRYING to use my massages, but the Murfreesboro location won’t LET me!
Look, I’m a reasonable person. I understand that people call in sick and life happens. However, to be canceled on and rescheduled almost every month is just ridiculous. As you may be able to tell by my story, I have two children under two, and when I schedule a massage, I have to arrange care for them. To interrupt someone else’s day/​night to help with my kids, and then be canceled on 4 hours before my appointment, that’s not acceptable.
I’m canceling my membership when I go in for my next massage (if I can ever get one), and I’ll be finding another local place to get massages.

Since my initial review, I found an excellent massage therapist who I’ve been going back to see monthly. Will, a wonderful front-​desk employee who is always polite and friendly to me, noted that I preferred to see female therapists and that I used to see Lindsey, who no longer works there. He told me that before she left, Lindsey had left some therapist recommendations for her former clients (I have no idea why all of the previous receptionists I dealt with failed to bring this up before), and after asking me a few questions about the type of massage I prefer suggested I see Allison.
She is awesome. Hands-​down (no pun intended) the best massage therapist I’ve seen in years. Whether I get deep-​tissue or a more relaxed massage, I feel an immediate difference in my neck and shoulder muscles after seeing her. She’s friendly and professional, but even better she remembers the type of pressure I prefer from appointment to appointment. She checks in on me every now and then to make sure I’m comfortable, but not in a way that interrupts the meditative mind-​set I tend to go into while getting a massage.
Allison is the only reason I am still a member there, and if she leaves I will probably cancel.

From the minute you walk in you’ll feel so welcomed, you’ll think you’re the only reason the staff came in to work today! Patrick and Tina are both awesome if you need an amazing deep tissue!

My husband and I first went to Massage Envy of Murfreesboro about a year ago. I had some serious pain in my neck and right shoulder, and he was working a really labor-​intensive shift at work that was jacking up his back.
Not being the type of people who like to spend money sitting around in day spas, it took us both being almost completely incapacitated to book our first appointment (which was a couples massage). My first massage was with Courtney. And immediately after, I felt 200% better! Since my husband was also just as pleased, we both signed up for the year membership.
We’ve now been members for almost 2 years, and don’t plan to quit anytime soon. We’ve each had 10 – 15 different therapists… And there are some you LOVE, some you don’t like as much, and some that you like but they move away or work somewhere else. However, I’m never disappointed!
Their therapists are always very knowledgeable. So, I always feel as though I’m being treated by a trained-​professional who understands medically what is causing my pain. And for the months when I’m pain-​free, it’s still just nice to have that break to relax and de-​stress. Also, I have always found their front desk staff to be extremely helpful and sweet!
We almost never do the couples massage anymore, because we each like to add-​on special services like Aromatherapy, Deep-​Heat, and the Foot Scrub — which they don’t do in the couples’ room. (My guess is that it probably makes the timing and the smells a bit off if you have too much going on in one room.) My favorite is the Aromatherapy! But the Foot Scrub is also a very nice addition for winter. It’s an easy thing to add on during your massage that will keep your feet soft between pedicures.
Overall, we are pleased customers! And we will be continuing our memberships.

This Massage Envy location is the best! The front desk staff is very professional and knowledgeable about their products and services. Steve gave me the best massage I have ever had and was also very knowledgeable about the type of massage that would be right for me due to my arthritis. He also let me know that another location would be opening soon closer to my house. Overall a GREAT experience and I will definitely be going back! The prices are fair and massage definitely completes a well rounded approach to health and wellness. A++!

Sheleida is terrific! Did not know they could lower the table to apply more weight and get really deep tissue. Relaxing and the tension in my muscles have decreased dramatically. Absolute pleasure to go to, and always clean and professional.